Customer Experience Specialist

5 months ago

Waterloo, Canada Condo Culture Inc. Full time

**Job Title**:Customer Experience Specialist

**Company**:Condo Culture Brokerage Inc

**Location**:Waterloo / On-Site

Condo Culture is the Region’s leader in pre-construction real estate sales, with a clear focus on high-rise, mid-rise and townhome style condominium properties. The company and its divisions assist in the development of new properties beginning at the land acquisition stage through the design and optimization process before finally building and implementing the sales strategy. Condo Culture enjoys a working relationship with the Region’s very best buildings including Vanmar Developments, Zehr Group, Granite Homes and Activa Homes.

Condo Culture’s New Development division is looking for an educated, enthusiastic person to join our team of condo enthusiasts. While we are a sales focused organization, this role will focus on creating new and better experiences for owners, before and after their purchase. Learning and growing from client interactions has long been a founding principle at Condo Culture and we are looking for a new team member who can add to our efforts to continually improve the buyer experience.

This role is focused on providing our clients with the absolute best experience possible. Understanding the sales process will be crucial, but this role is not sales. Instead, the Customer Experience Specialist will interact with key contacts to understand their needs, answer questions, facilitate the exchange of critical documents and ensure that other divisions within the company are providing exceptional support to each relationship.

This role will require proficiency within the Google suite of products, a willingness to engage in (non-sales) phone conversations, a friendly, outgoing personality and a passion for planning and participating in live events.

**Responsibilities**:

- Systematic outreach to key partners and clients to offer company support
- Serve as the main point of contact for customer inquiries, concerns, and feedback through various channels
- Participate in the hosting of client and partner events
- Attend formal and informal meetings - both internal and external
- Act as first point of contact for support requirements and disseminate to appropriate internal team member
- Work directly with the sales team to ensure seamless execution of the sales experience for each partner and client
- Participate in internal calls related to sales, marketing and customer experience
- Work on site directly alongside the sales team and collaborate with other internal teams such as marketing and operations to drive the best client experience
- Handle, manage and track deal-related payments for both partners and clients
- Analyze customer interactions and feedback to identify trends, patterns, and opportunities for enhancing the customer experience.
- When required, additional roles and responsibilities may be assigned at the discretion of the management team to assist with optimizing the sales process and client experience

**Requirements**:

- Post-secondary education
- Strong written and verbal communication skills and a passion for in-person interaction
- Proven experience in customer service, customer support, or a similar role.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders
- Strong organizational and time management skills
- Strong problem-solving skills and the ability to think critically and analytically
- Ability to multitask, prioritize workload, and manage time effectively in a fast-paced environment.
- A customer-centric mindset with a passion for delivering exceptional service and exceeding customer expectations.
- Previous experience in financial or real estate related fields are an asset
- Ability to work on site
- Must have own vehicle for transportation
- Must be fluent in speaking (reading, writing and understanding) English and have the ability to effectively communicate with customers where English may not be their first language

**Why Condo Culture**:
Condo Culture offers a dynamic, fast-paced work environment that provides the opportunity to overcome challenges and create personal growth. The company favours promotion from within and views each new team member as an important part of the future. Additionally, we also offer extended health, dental & vision care after 3 months of employment.

Condo Culture has a focus of hiring the best possible person for a role, welcoming them into the company and then supporting them as they grow and discover individual passions. Applicants that are career driven are highly valued at Condo Culture and are offered opportunities for professional development and growth. Our new Customer Experience Specialist may eventually see appeal in a new division within the business - we are very supportive of employees following their personal passions within the organization. Our team looks forward to assisting you in the growth of your career

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