Ottawa - Agent(E) Comptoir/ Shipping Desk Agent

3 months ago

Ottawa, Canada Ceratec Full time

Accompagné d’une équipe dynamique et dévouée, notre nouvel agent assurera un service à la clientèle courtois et professionnel tout en démontrant une attitude positive au travail. Étant un excellent collaborateur, cette personne positionne le client au cœur de ses priorités et aligne ses actions en concordance avec les commis d’entrepôt à l’expédition, les représentants des ventes, les agents du centre d’appel ainsi que l’équipe de la salle de montre. Dans le but d’être efficace, un bon agent démontre beaucoup de diplomatie dans ses interactions avec les autres, ajuste son discours en fonction des intervenants et est en mesure de bien organiser et gérer son temps et ses priorités.

**Responsabilités**:

- Accueillir et assurer un service courtois aux clients en ce qui a trait à leur commande, aux retours de marchandises et tout autre besoin ;
- Produire et préparer la documentation relative à l'expédition des commandes des clients ;
- Assurer la fluidité des échanges internes d’informations liées aux commandes des clients principalement entre le comptoir d’expédition et le département d’expédition de marchandises ;
- Assurer les communications avec nos clients, à travers des échanges professionnels (via téléphone, courriel et télécopie);
- Effectuer de la saisie de données et de la recherche d'information dans les différents systèmes informatiques;
- Assurer une facturation juste et effectuer quotidiennement le balancement de la journée;
- Produire et traiter différents rapports, ainsi qu’effectuer différentes tâches cléricales, selon les demandes de son supérieur.

**Exigences**:

- Diplôme d'études secondaires complété, un atout si vous avez fait des études collégiales;
- Minimum de 1 an d'expérience en service à la clientèle, incluant des transactions monétaires avec les clients;
- Posséder une connaissance de base des logiciels de la suite MS Office et de l’environnement Google ;
- Un atout important si vous êtes à l’aise avec un logiciel de gestion d’entrepôt (WMS);
**Conditions de l'emploi**:

- Maîtriser le français et l’anglais ;
- Stationnement gratuit et accès facile à notre succursale en autobus;
- Heures de travail: 7h30 à 16h00
- Et bien sûr, une équipe dynamique et une ambiance amicale

****

Ottawa

Shipping Agent - Customer Service

Accompanied by a dynamic and dedicated team, our new agent will provide courteous and professional customer service while demonstrating a positive work attitude. An excellent collaborator, this person puts the customer at the heart of his or her priorities and aligns his or her actions with the warehouse shipping clerks, sales representatives, call center agents and the showroom team. In order to be effective, a good agent demonstrates a high degree of diplomacy in his interactions with others, adjusts his speech according to the stakeholders and is able to organize and manage his time and priorities well.

**Responsibilities**:

- Greet and provide courteous service to customers regarding their orders, returns and any other needs ;
- Produce and prepare documentation related to the shipment of customer orders;
- Ensure the smooth internal exchange of information related to customer orders, mainly between the shipping counter and the shipping department;
- Perform data entry and information research in the various computer systems;
- Ensure accurate invoicing and perform daily balancing of the day;
- Produce and process various reports, as well as perform various clerical tasks, as requested by his/her superior.

**Requirements**:

- Completed high school diploma, an asset if you have a college education;
- Minimum of 1 year experience in customer service, including monetary transactions with clients;
- Basic knowledge of MS Office software and Google environment;
- A strong asset if you are comfortable with warehouse management software (WMS).

Terms and conditions of employment:

- Fluency in French and English;
- Free parking and easy access to our branch by bus;
- Working Hours: 7h30 - 16h00
- And of course, a dynamic team and a friendly atmosphere

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Administrative: 1 year (preferred)

**Language**:

- french and english (required)

Work Location: In person

  • Ottawa - Agent(E) Comptoir/ Shipping Desk Agent

    3 months ago

    Ottawa, Canada Ceratec Full time

    Accompagné d’une équipe dynamique et dévouée, notre nouvel agent assurera un service à la clientèle courtois et professionnel tout en démontrant une attitude positive au travail. Étant un excellent collaborateur, cette personne positionne le client au cœur de ses priorités et aligne ses actions en concordance avec les commis d’entrepôt à...

  • Shipping Desk Agent

    3 months ago

    Ottawa, Canada Ceratec Full time

    Accompagné d’une équipe dynamique et dévouée, notre nouvel agent assurera un service à la clientèle courtois et professionnel tout en démontrant une attitude positive au travail. Étant un excellent collaborateur, cette personne positionne le client au cœur de ses priorités et aligne ses actions en concordance avec les commis d’entrepôt à...

  • Agent Au Comptoir D'expédition

    3 months ago

    Ottawa, Canada Ceratec Full time

    Accompagné d’une équipe dynamique et dévouée, notre nouvel agent assurera un service à la clientèle courtois et professionnel tout en démontrant une attitude positive au travail. Étant un excellent collaborateur, cette personne positionne le client au cœur de ses priorités et aligne ses actions en concordance avec les commis d’entrepôt à...

  • Agent Au Comptoir D'expédition

    3 months ago

    Ottawa, Canada Ceratec Full time

    Accompagné d’une équipe dynamique et dévouée, notre nouvel agent assurera un service à la clientèle courtois et professionnel tout en démontrant une attitude positive au travail. Étant un excellent collaborateur, cette personne positionne le client au cœur de ses priorités et aligne ses actions en concordance avec les commis d’entrepôt à...

  • Front Desk Agent

    4 months ago

    Ottawa, Canada Les Suites Hotel, Ottawa Full time

    **THE ROLE**: The Front Desk Agent position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...

  • Front Desk Agent

    3 months ago

    Ottawa, Canada Les Suites Hotel, Ottawa Full time

    **THE ROLE**: The Front Desk Agent position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...

  • Front Desk Agent

    4 months ago

    Ottawa, Canada Les Suites Hotel, Ottawa Full time

    **THE ROLE**: The Front Desk Agent position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...

  • Front Desk Agent

    4 months ago

    Ottawa, Canada Saintlo Ottawa Jail Hostel Full time

    Do your friends say that you are a warm and friendly person? Do you like to work with the public? Would you like to share your love of the city of Ottawa with travellers from all over the world? Well, the Saintlo Ottawa Jail Hostel just might have the job for you!! We are looking for a _**front desk agent**_ to complete our team. **WHO ARE WE?** Saintlo is...

  • Front Desk Agent

    3 months ago

    Ottawa, Canada Saintlo Ottawa Jail Hostel Full time

    Do your friends say that you are a warm and friendly person? Do you like to work with the public? Would you like to share your love of the city of Ottawa with travellers from all over the world? Well, the Saintlo Ottawa Jail Hostel just might have the job for you!! We are looking for a _**front desk agent**_ to complete our team. **WHO ARE WE?** Saintlo is...

  • Mortgage Agent/broker

    3 months ago

    Ottawa, Canada Mortgage Alliance Ottawa Full time

    **About us** We are professional, agile, innovative, and our goal is to hire active and motivated individuals to build their mortgage business. Our work environment includes: - Modern office setting - Work-from-home days - Growth opportunities Job Title: Mortgage Broker/Agent Location: Ontario, Canada Company Overview: We are a leading mortgage firm in...

  • Front Desk and Staff Assistant

    3 months ago

    Ottawa, Canada Jameel Lalji - Desjardins Insurance Agent Full time

    **Front Desk and Staff Assistant - Desjardins Agent Team Member**: **Jameel Insurance & Financial Services Limited, Desjardins Agent** **Location: 5923 Hazeldean Road, Stittsville, ON** Type: Full Time in office **_ Please ensure you provide a cover letter along with your resume_** **Position Overview**: **_ We are growing again and have a new role...

  • Agent(E) D’employabilité

    3 months ago

    Ottawa, Canada Conseil Économique et Social d’Ottawa Carleton (CÉSOC) Full time

    **Poste**: Agent(e) d’employabilité - Ottawa **Département**: Programme d’accueil et d’intégration des nouveaux arrivants francophones (PAINAF) **Superviseur immédiat**: Coordonnatrice des services d’employabilité **Type d’emploi**: 1 poste à temps plein d’une durée de 12 mois avec possibilité de renouvellement **Heures de travail**: 40...

  • Full-time Hotel Front Desk Agent

    4 months ago

    Ottawa, Canada Les Suites Hotel, Ottawa Full time

    **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an...

  • Customer Service Agent

    4 months ago

    Ottawa, Canada Ceratec Full time

    Accompagné d’une équipe dynamique et dévouée, notre nouvel agent assurera un service à la clientèle courtois et professionnel tout en démontrant une attitude positive au travail. Étant un excellent collaborateur, cette personne positionne le client au cœur de ses priorités et aligne ses actions en concordance avec les commis d’entrepôt à...

  • Front Desk Agent

    3 months ago

    Ottawa, Canada Saintlo Ottawa Jail Hostel Full time

    Do your friends say that you are a warm and friendly person? Do you like to work with the public? Would you like to share your love of the city of Ottawa with travellers from all over the world? Well, the Saintlo Ottawa Jail Hostel just might have the job for you!! We are looking for a _**front desk agent**_ to complete our team. **WHO ARE WE?** Saintlo is...

  • Front Desk Agent

    4 months ago

    Ottawa, Canada Concord Hospitality Enterprises Full time

    **Description**: **Front Desk Agent / Guest Services Specialist** We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring...

  • Night Auditor/front Desk Agent

    3 months ago

    Ottawa, Canada SZAMRA GROUP FACILITY SERVICES Full time

    Night Auditor/Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the Night Auditor/Guest Service Agent to efficiently handle any function of the front...

  • Collection Agent

    3 months ago

    Ottawa, Canada Hydro Ottawa Full time

    By generating and distributing power, each person at Hydro Ottawa is part of empowering the lives of people in the communities we serve. Our work means all the activities that make up our lives - at home, at work, at play - are there when we need them. That purpose unites us and fuels our work. And if joining us in this essential work energizes you too, we...

  • Front Desk Agent

    4 months ago

    Ottawa, Canada Travelodge Ottawa East Full time

    We are looking for a Part-Time Front Desk Agent to join our Team! Shifts are part-time weekends (Saturday and Sunday). $17.60/hr during 3 month probationary period. $19.56/hr following completion of probationary period. Duties and responsibilities include, but not limited to: - Greeting and registering guests (assigning rooms, issuing room keys or...

  • Front Desk Agent

    3 months ago

    Ottawa, Canada Travelodge Ottawa East Full time

    We are looking for a Part-Time Front Desk Agent to join our Team! Shifts are 7:00am - 3:00pm every Saturday and Sunday. $18.00/hr during 3 month probationary period. $20.00/hr following completion of probationary period. Duties and responsibilities include, but not limited to: - Greeting and registering guests (assigning rooms, issuing room keys or...