Research Assistant/technician 4

2 months ago

Vancouver, Canada University of British Columbia Full time

Staff - Union

Job Category

CUPE 116

Job Profile

CUPE 116 Salaried - Research Assistant /Technician 4

Job Title

Research Assistant/Technician 4

Department

Audio Visual and Information Technology Support | Arts Instructional Support and Information Technology

Compensation Range

$5,281.00 - $5,738.00 CAD Monthly

Posting End Date

April 6, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

The incumbent will be part of a team that provides the Faculty of Arts with audiovisual and information technology support services for the administrative, teaching, and research needs of approximately thirty departments, schools, and units. The incumbent also integrates these services with university-wide directions in the delivery of multimedia services.

Organizational Status

Reports to the Manager, Help Desk and A/V, Arts Instructional Support and Information Technology (Arts ISIT); interacts directly with faculty, staff and students, as required in order to fully understand client needs and departmental procedures; liaises and collaborates with external commercial consultants and technicians as well as additional UBC service partners.

Work Performed

Provides support for the provision of audio-visual, videoconferencing and lecture capture systems to faculty and staff in the Faculty of Arts. Coordinates and performs inventory, maintenance, repairs and bookings of multimedia systems. Acts as liaison with various campus partners such as UBC IT Audio Visual Services, Building Operations, Project Services and Facilities Planning.
- Oversees tickets assigned through the Help Desk. Responds to requests for assistance in setting up or operation of audio-visual facilities, including but not limited to learning spaces, computer labs and meeting rooms, portable computer/video systems and other audio-visual equipment. Maintains responsibility for completion of each ticket assigned per requests.
- Demonstrates, instructs and advises clients in the proper use and operation of a variety of multimedia equipment and systems, and how to incorporate multimedia and digital content into their work. Prepares written material or screencasts on how to use specific equipment.
- Coordinates and distributes equipment and computer labs booking by using a reservation system.
- Maintains and documents problems and resolutions by using an incident management system. Documents unresolved user problems for the Manager s attention.
- Provides technical support and expertise to faculty and staff in the selection and operation of multimedia equipment.
- Coordinates delivery, set-up, and retrieval of portable and specialized AV equipment for specific purposes. Ensures all necessary AV equipment (such as camera, codecs, recording and streaming devices) are delivered, set up, properly configured, and tested for the session.
- Troubleshoots audio-visual equipment in Buchanan as well as other buildings on campus such as Lasserre, Anthropology and Sociology and Brock Hall.
- Looks after a large audio visual equipment inventory, including checking and ordering of supplies and parts, maintaining accurate service records, and tracking of equipment warranties.
- Proactively identifies and resolves preventative maintenance issues, and performs and coordinates service maintenance on audio-visual equipment and systems. Repairs equipment, replaces parts, troubleshoots electrical and mechanical problems; makes arrangements for external repairs for work that cannot be done within the department.
- Coordinates and conducts monitoring of classroom equipment and systems to ensure that they are in good operating condition, including problems with whiteboards, podium computers, projection screens, electrical wiring, ventilation, heating, window blackout drapes, etc.
- Maintains contact with suppliers and product vendors as well as contractors and consultants in regards to renovation and installation projects.
- Contributes to planning for the audio-visual area in the Faculty of Arts. Advises faculty and departments in selection, purchase and use of multimedia equipment to facilitate administration, teaching and research.
- Coordinates key control and secure access to equipment and video editing rooms.
- Assists in preparing the budget and in the forecast of expenditures.
- Provides multimedia production services.
- Evaluates processes and procedures, proposes recommendations to improve services and continuously monitors service improvement.
- Provides student staff mentoring for multimedia services.
- Main

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