Supervisor - New Home Warranty

2 weeks ago

Ottawa, Canada Richcraft Full time

**Supervisor, In-Home Warranty**

**Who We Are**

Richcraft Homes is a renowned, successful Ottawa Real Estate Corporation with more than a 40 year history in home and high rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management.

Richcrafts purpose is to provide a distinctive, sought after product that delivers value and award-winning designs, with a commitment to customer satisfaction that surpasses every expectation. At Richcraft, we are purpose-inspired, detail oriented and driven.

**Why Richcraft?**

Richcraft strives to provide a high quality, professional work environment that fosters personal and professional growth. Innovation, integrity, craftsmanship, and community are at the forefront of everything we do. We have always kept an unwavering commitment to our people, our communities, and our homeowners. At Richcraft, we feel privileged to build dream homes for our clients.

Richcraft is passionate about professional growth, development and long-term career excellence of its employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:

- Generous Health and Dental Plan
- Group Retirement Planning with Company Match
- Employee Wellness Program
- Referral Program
- Employee Assistance Program
- Long-Term Employment
- Opportunities for Growth

**The Role**:
Our team at Richcraft Homes is looking for a Supervisor - In-Home Warranty. This key position within the Richcraft Service Department has the responsibility for all service files in their assigned sites of new houses.

**In This Role, You Will**:

- Responsible for conducting inspections for PDI, 24hour, 30-day, Year End, and Second year as required
- Responsible for ensuring timely scheduling and coordination of service appointments
- Responsible for following up with subcontractors and trade partners
- Responsible for ensuring materials, supply and parts are ready for service appointments
- Responsible for overseeing Warranty Service Technicians
- Participates in escalated service issues with the homeowner, including resolving warrantable items
- Prepare necessary reports
- All other duties as required.

**What You Bring**:

- 5 years of experience in residential construction
- Experience with Tarion Warranty program
- Excellent organizational skills, time management, and demonstrated attention to detail
- Ability to work independently and unsupervised
- Good interpersonal skills required, including being a team player
- Excellent written & verbal communication skills
- A valid driver’s license and vehicle is required

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
- Wellness program

Schedule:

- Day shift

Work Location: One location

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