Service Coordinator

4 weeks ago

Richmond, Canada Carmichael Engineering Ingénierie Carmichael Full time

With us, it's always about people

Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years.

Carmichael is looking for a Service Coordinator/Dispatcher to work with our Service team at our Richmond, BC Branch. This is a full time permanent position with a great compensation package./benefits. Carmichael is the largest employer of HVAC and refrigeration technicians across Canada. Our technicians and experts are backed by the highest level of technical and administrative support personnel in branches across Canada. Together we remain true to our values and entirely focused on satisfying the needs of our clients. This role is 100% required on site.

**Responsibilities**:

- Dispatching of Service Technicians
- Promptly take incoming customers service calls for all HVAC services
- Enter customer’s data in the computer software and issue a work-order.
- Dispatch all service calls to the appropriate technician, including all appropriate information / data.
- Dispatch service maintenance to technicians on a weekly basis and confirm completion of all maintenance work by updating the computer software and our National Account team members accordingly.
- Follow-up with customers and team members in our National Accounts Department Daily.
- Billing; preparation of all work performed for invoicing
- Review and validate hours for payroll before transferring to the administration team for labour entry.
- Issue purchase orders as required.
- Verify all work orders for accuracy & proper completion.
- Transfer information, work orders and time sheets for all construction projects to the project manager.
- Verify the technicians expense reports and transfer them to the administration team.
- Monitor and track technician vacations.
- Assist in planning of technical training.

**Requirements**:

- 2+ Years of experience in a similar role, Previous Dispatch experience, preferably in the HVAC industry an asset
- Be technically inclined. (Knowledge of HVAC-Mechanical Systems is an asset)
- Diploma in Operations Business administration or Logistics an asset
- Show significant oral and written communication skills in English.
- Be computer literate.(Microsoft suite).

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