Assistant Property Manager

4 months ago

Toronto, Canada Fitzrovia Real Estate Full time

We are seeking an experienced and motivated Assistant Property Manager to join our dynamic team at our new property, Sloane, located across from Yorkdale Mall. In this role, you will be a key team leader responsible for delivering exceptional resident customer service while assisting in the overall management of the property. This includes overseeing daily operations, financial reporting, inventory management, event coordination, and communication with residents. Additionally, you will directly manage the Concierge team, ensuring they provide top-notch service.

**Key Responsibilities**:

- Provide a 5-star living experience by delivering exceptional customer service to all prospects, residents, and guests
- Lead rent collection efforts, including lease termination and legal actions if required
- Manage, coach, and lead the Concierge team to ensure high service standards
- Monitor and maintain the accuracy of resident documents, ledgers, and files
- Address the concerns of prospective and current residents in a professional and friendly manner
- Set an example for the team by modeling Fitzrovia’s service standards, training others to engage effectively with residents
- Assist in managing the property budget, making fiscal decisions to optimize the community’s net operating income
- Oversee the move-in and move-out process, including apartment inspections and community walk-throughs as needed
- Serve as the Property Manager in their absence, ensuring continuity of operations

**Qualifications and Experiences**:

- Bachelor’s degree, Diploma, or Certificate in Real Estate, Hospitality, Business, or a related discipline
- 2-5 years of experience in the real estate or hospitality industry
- Superior customer service skills with a commitment to excellence
- Strong communication skills, both oral and written, with the confidence to interact with diverse stakeholders
- Proficiency in computer literacy and a willingness to learn new programs and systems; experience with Yardi software is an asset
- Familiarity with budgeting processes and financial management
- Ability to work some evenings and weekends as required
- Capable of thriving under pressure and meeting tight deadlines
- Self-motivated, curious, responsive, and results-driven with a proactive approach to problem-solving

**Work Schedule Expectations**:

- Note that the regular work schedule for this role will be Tuesday - Saturday, with Sunday and Monday off.

**Why Fitzrovia**:
Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service.

Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management.

Pay: $75,000.00-$85,000.00 per year

Work Location: In person

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