Account Coordinator

2 months ago

Ottawa, Canada KPMG Full time

Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The opportunity

KPMG is looking for an Account Coordinator to join our Centre of Excellence established to support our Federal Government Account. The Account Coordinator will collaborate with the Senior Account Manager, COE team and client services teams to ensure optimization of the client experience.

**This is role is based in Ottawa, ON.**

What you will do:

- Support the Senior Account Manager in successfully meeting client expectations and revenue targets
- Work closely with the Senior Account Manager to activate Marketing initiatives (sponsorships, social media, podcasts, video, written content, etc.)
- Support federal government account sponsorships/event planning through to execution and management of logistics
- Provide support to Key Account teams, attend Key Account meetings to record and follow up on action items
- Communicate contract-related information to internal stakeholders
- Support the compliance process for all federal government security requirements
- Proactively maintain contract-related correspondence and record keeping
- Document and maintain information in shared record-keeping tools to be used as reference data, source information for reporting and analytics, and be utilized for compliance audit
- Collaborate with other members of the team to ensure business needs are met
- Lead and contribute to internal process improvements by identifying improvements/ modifications, investigating issues, conducting impact analyses, and managing related change management activities
- Respond proactively to opportunities
- Deliver exceptional client service by maximizing results and fostering collaboration across businesses and service lines
- Actively participate in the efficient functioning of a high-performing team by adopting digital tools and strategies, driving innovation, and contributing to process improvements
- Provide support to RFP Intake function
- Create and manipulation of reports in PowerPoint and Excel
- Assist with requirements for Task Authorizations with a quick turn-around (resume review and quality assurance)
- Assist the Senior Account Manager in the creation of reports and presentations; including Quarterly Reporting requirements

What you bring to this role:

- A minimum of 3 years progressive responsibility with quantifiable results in contract administration and risk management in a large professional services organization
- Experience working with the federal government is an asset
- Proven ability to work well in a fast paced, highly demanding, team environment, and manage a high volume of work with varying degrees of complexity
- Organized, and able to manage competing priorities for multiple stakeholders
- Keen eye for continuous improvement and efficiency, with a strong aptitude for conducting impact analysis assessments
- Demonstrated success on operational, process driven initiatives
- Proficient and comfortable with working in multiple technologies with the ability to identify and implement opportunities to utilize technology as an enabler
- Attention to detail and accuracy is paramount
- Advanced knowledge of MS Office
- Superior written and verbal communications skills in English and French is an asset
- Experience managing simultaneous events/sponsorships in an asset

Keys to your success:

- Being a self-directed individual with an eagerness to excel and who is accustomed to a fast-paced environment
- Driven to continuously learn from experiences and seek out feedback and develop opportunities based on the feedback given

Our Values, The KPMG Way:
**Integrity**, we do what is right |
**Excellence**, we never stop learning and improving |
**Courage**, we think and act boldly |
**Together**, we respect each other and draw strength from our differences |
**For Better**, we do what matters

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