Customer Service and Marketing Specialist
7 months ago
**Company description**
IsoAcoustics has been developing award winning products that enhance the audio listening experience for consumers and professionals since January 2012. IsoAcoustics designs and manufactures patented products for the Professional Audio and Home Project Studio, the HiFi and Consumer markets, and Live Sound. In this relatively short period of time, IsoAcoustics has grown rapidly and now sells in over 70 countries. IsoAcoustics is also working with a growing list of manufacturers that are integrating IsoAcoustics isolation directly into their products. IsoAcoustics products can be found in some of the world’s best known recording studios and used by Grammy-Award winning audio engineers and producers.
**Job description**
IsoAcoustics has an excellent opportunity for a customer-oriented service representative who will act as a liaison between our clients and distribution partners providing product/service information and resolving any emerging problems that our clients may face with accuracy and efficiency.
In this role, you are genuinely excited to help customers. You are patient, empathetic, and passionately communicative. You can put yourselves in the customer’s shoes and advocate for them when necessary. Problem solving comes naturally to you and you are confident in troubleshooting and investigating if you don’t have enough information to resolve the problem or inquiry.
**Responsibilities**
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Develop a strong understanding of our products in order to answer customers questions effectively.
- Liaise with local distributors to ensure our customers receives a high level of service
- Process order entries accurately and efficiently, ensuring a seamless purchase and delivery experience for the customer.
- Assist with social media marketing
- Maintain our product and customer databases
- Contribute content for updates to web design and other marketing materials
- Attend various tradeshows and events internationally when required (when travelling is safe and permitted)
**Qualifications**
- Minimum 1-2 years of customer service experience in a similar role
- Strong verbal and written communication skills
- Strong technical and mechanical aptitude i.e.: understanding of metrics, measurements, product mechanicsetc.
- Strong problem-solving skills to analyze problems and provide effective solutions
- Self-motivated and able to work independently
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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