Parts & Cro Business Growth Program Manager

2 weeks ago


SaintBrunodeMontarville, Canada Alstom Full time

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to driverless trains, as well as infrastructure, signaling, services and digital mobility solutions. Joining us means joining a truly global community of more than 70000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

The role of the Parts & Component Repair Overhaul (CRO) Business Growth Program Manager is to lead and manage the various integrated and coordinated projects enabling the Parts & CRO strategy to reach our Sales and Margin targets, as well as to lead associated reviews and governance.

To act upon the Parts & CRO business strategy and customer requirements to sustainable growth. Identify, engage, and develop relationships with the team toward the strategy and financials objectives. Develop an understanding of the competitive environment we operate in and align the internal competencies of the Services Parts & CRO business to meet future challenges. Manage complex issues within functional area of expertise, be involved in long-term planning, and contribute to the overall business strategy, as well as execute projects enabling the growth strategy.

It is a key strategic role for the organization and our ability to growth the Services North Americas business. Reporting directly to the Head of Parts & CRO, the Business Growth Program Manager will be expected to work autonomously and independently, setting high personal standards, delivering reports and governance reviews in a timely and accurate manner. This role will be based in St-Bruno, Canada or in Mississauga, Canada or in Naperville, USA.

KEY RESPONSIBILITIES

Implement the Parts & CRO sales and business development strategy and execution of projects accordingly. Increase order volume, sales, and gross margin in line with the budget and business objectives.
Assemble the 3-year and 5-year strategic plan of Parts & CRO
Develop schedule and action plans to grow the parts, repair, overhaul, and Technical Support Spares Supply Agreement (TSSSA) in North Americas.
Oversee and coordinate the various projects supporting the growth strategy such as

Implement the Alstom Part and Overhaul Operating model (APO-Line). Pushing the creation of new opportunities with Customer (Alstom installed based analysis, follow-up with the Sales team, support of data analysis). Optimizing the pricing strategy and leveraging inflation
Develop upstream the business readiness (maximize parts list pricing, obsolescence as a leaver, aftermarket clause in rolling stock contract, upsell warranty aftermarket, boots on the ground program
Systemize and leverage component overhaul solutions as well as R&D program
Enter new market (develop new solutions, prepare plan for merger, acquisition and partnering)
Offer new customer experience trough virtual solutions and expand the parts catalogue (SAP GSI optimization, unsolicited Health Hub and TSSSA proposal, virtual parts catalogue)

Work with Team Leads and Project Managers to identify, secure, and onboard resources for the program. Lead projects with Sales Managers, Bid Managers, Delivery, Engineering, Commercial Managers, Sourcing and Procurement Managers, Global Solution Directors & other functions as required.

Track progress against project milestones and holding others accountable for assigned tasks
Schedule internal and external program meetings while also tracking and following-up with action items
Develop new programs to support the strategic direction of the organization.
Develop a budget and operating plan for the program.
Develop an evaluation method to assess program strengths and identify areas for improvement.
Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance.
Implement and manage changes and interventions to ensure project goals are achieved.
Analyze program risks.
Develop understanding of the competitive environment. Support the sales team in quality find & capture plans for target markets & opportunities, as well as winning proposals. Develop & qualify opportunity pipeline. Contribute to long-term planning.

Make recommendations based upon a thorough understanding of Alstom, our customers and market dynamics.
Identify, prioritize, and target opportunities
Coordinate media & marketing initiatives / events to promote the parts 7 CRO organization.
Comply with and undertake all relevant Environment, Health & Safety measures, and activities.

postholder requirements

Bachelor's or master’s degree from an accredited university in business or in engineering

At least 15 years’ experience in rail or related business or project industries

At least 10 years of strong experience in project management and/or in program management.

Experience in the parts, repair and overhaul business required.

Proven experience



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