Housing Services Assistant, Brock University
3 months ago
Post End Date:
September 10, 2024 at 11:59pm
**About the Role**:
The Housing Services Assistant is the main point of contact for all students and guests who live stay on campus. This role provides proactive, student focused, quality service to a diverse population of students and guests living in the 8 housing services buildings by staffing one of 3 of the 24-hour service desks. The Housing Services Assistant is expected to provide integrated services and information in an accurate, timely and service focused manner.
**The** **Housing Services Assistant will**:
- Identify and assess the nature and complexity of inquiries, determine action required by following procedure guidelines, standards and policies;
- Triage all incoming residence requests and either redirect to various University services or initiate action as appropriate according to policies and procedures;
- Receive and prioritize housing maintenance work requests utilizing and gathering information provided by students, staff, tradespersons, and/or contractors;
- Input work requests into the Facilities Management work order programme and identify urgent requests and assign maintenance work;
- Prepare notices for room entries and utilities disruptions to advise occupants;
- Provide in person service and process all residence check ins, check outs, and room movement for students and guests;
- Coordinate short term housing accommodations as a result of medical or emergency need;
- Participate in residence move in and move out and support day of logistics for conference events to ensure service provision elevates the student and client experience.
**Key Skills and Experience**:
- Completion of a secondary school diploma, or an equivalent combination of education and experience;
- Demonstrated front line experience in a customer service role (e.g. property management, hotel/hospitality front desk, or University/College student life/services environment);
- Experience working or volunteering with young adults;
- Knowledge of University and department policies and procedures;
- Proven ability to provide quality front-line client service in a demanding, high volume, fast-paced environment;
- Strong understanding of the student residence experience;
- Strong document management, attention to detail, accuracy, and administrative skills;
- Ability to operate efficiently and effectively in a fast-paced environment, switching constantly from task to task;
- Ability to produce formal notes and records, including proofreading documents for accuracy and tone;
- Knowledge of the Freedom of Information and Protection of Privacy Act (FIPPA) regulations and related University confidentiality and release of student information practices;
- Exposure to building maintenance and service requirements;
- Proven ability to exercise sound judgment, tact, discretion, and diplomacy;
- Strong relationship building skills in order to be a collaborative team player;
- Excellent customer service, diplomacy, and conflict resolution skills.
**This position will be scheduled to work Thursday to Monday, from 12:30am to 8:30am with Tuesday and Wednesday off.**
**Preferred or Asset Skills**:
- Previous experience in a 24/7 operation.
**Salary and Total Rewards**:
- OSSTF G, Salary Scale ($39,638.00 - $54,987.00)*;
- This position includes full comprehensive benefits including tuition waiver.
- This position is included in the Ontario Secondary School Teachers Federation (OSSTF) Bargaining Unit and:
- Salary is therefore determined by the OSSTF Collective agreement. *
- New members shall be placed on the salary grid at the entry level. *
- It is Brock University’s policy to give first consideration to qualified internal Brock University OSSTF applicants.
It is Brock University’s policy to give consideration to qualified internal applicants.
Pay: From $39,638.00 per year
Work Location: In person
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