Head, Fraud Management

3 weeks ago


Toronto, Canada Tangerine Bank Full time
? In this role, you will: Partner with the Collections & Recovery team to evolve the operating model structure working with third party solution provider and internal partners to design the strategy. Lead the design, development, and sustainment of fraud management strategies, policies and programs intended to reduce the Bank's exposure and minimize losses resulting from criminal activity across a broad range of complex products and delivery channels. In conjunction with Fraud senior leadership team, be responsible for the long-term strategic direction of Fraud management, and design & implementation of the overall fraud management strategic roadmap and future initiatives. In conjunction with the Credit Risk Execution leaders, contribute to the credit risk and collection execution strategy, ensuring profitable growth through acquisition, primacy, line management and cross selling, while optimizing debt and minimizing churn. Leverage and continually monitor fraud prevention and detection technology to ensure ongoing effectiveness in detecting fraudulent activity. Ensure reporting and key metrics are established, reviewed, and leveraged as part of the management of the function. Work with Fraud Analytics resources in Global Fraud Management. Lead the monitoring and reporting of fraudulent activities and the communication with customers, partners, and stakeholders. Lead incidents when appropriate, leveraging support from the Cyber Fraud Incident team within Global Fraud Management Overall management of the Tangerine Fraud Relationship Management; and provide governance on fraud key metrics (KPIs and KRIs) to measure fraud exposure and the effectiveness of fraud mitigation strategies. Collaborate with business leaders to proactively identify threats, vulnerabilities, and operational gaps, addressing emerging trends. Provide advice and counsel to the Bank's Senior Management and Business Line Management in the assessment and management of fraud issues to ensure business decisions balance business growth and fraud risk management; and partner with other key stakeholders in Tangerine to ensure adherence to policies and procedures.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

Minimum 5 years of experience in deep fraud management, with demonstrated expertise in developing and implementing fraud prevention strategies using analytics while overseeing fraud operations Proven track record of strong leadership experience, including managing large scale teams Post-Secondary Education with a minimum of 10 years of relevant experience (or equivalent business-related experience) at the executive level. In-depth knowledge of laws and regulations associated with Fraud Management and a process of keeping abreast of criminal trends to identify and act upon current / potential risks to the Bank and its assets. Excellent written and verbal communication skills to interact with Bank’s Executive Management team, industry/regulatory bodies and peers at other financial institutions. Previous experience working in a digital or large bank is considered as an asset

What's in it for you?

You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders. You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*. You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here. You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

#LI-Hybrid



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