Flight Operations Administrator Co-op

2 weeks ago

Toronto, Canada Porter Airlines Inc. Full time

Job Summary:
Assiting the Flight Operations team with varous aspects of the department including managing and maintaining all administrative processes and tasks for the Flight Operations department. This individual is highly organized, a self-starter, and works well in dynamic environments. An ability to collaborate with others, develop internal and external relationships with a strong sense of business acumen will set this individual up for success.

Duties & Responsibilities:

- Manage sensitive information in a confidential manner, using discretion and judgement in administering and handling projects involving financial, competitive and other critical and sensitive information
- Ensure streamlined Flight Operations processes amongst Admin group, with the primary focus on tracking/monitoring Pilot and Cabin Crew attendance, minimizing book-offs, maintaining operational standards
- First point of contact for all Crew members for administrative support and guidance (FOA World, my:porter, CrewTrac, FOAG Policies & Procedures, etc.)
- Assist with editting and formatting the Flight Operations Admin Guide for final approval
- Facilitate and track Pilot headcount in accordance with monthly attrition
- Track, update and maintain all pilot flight hours (Hours on Type and Total Hours) for submission to the Company insurance group
- Assist in creating Crew surveys for input and feedback on departmental changes and policies
- Prepare Crew communications where necessary on behalf of the Chief Pilot (announcements, events, procedural changes, etc.)
- Arrange jumpseat travel/observation flights for Transport Canada Inspectors
- Assist with other projects as requested, including the responsibilities listed below
- Liaise with Chief Pilot regarding scheduling infractions, prolonged illnesses, etc. of Pilot group
- Provide final communication to Pilots with scheduling infractions for expedited resolution and CP support
- Coordinate with CP all administrative duties regarding pilot upgrades, base relocation and LOAs
- Assist with other projects as requested by the Chief Pilot
- Monitor and maintain Payroll Attendance for Flight Ops Admin group
- Manage and track Flight Ops Admin expense reports
- Organize and arrange all executive meetings including the Flight Ops Management Meeting; prepare minutes as requested
- Arrange business travel as required for Flight Ops Admin group and others as approved by the Chief Pilot, Flight Ops and Executives
- Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
- Other duties as approved by the Chief Pilot.

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

- Working toward a university/college Degree/certificate
- Excellent communication and presentation skills, both verbal and written
- Outstanding attention to detail with a high level of accuracy
- Ability to work in a highly confidential manner with all work related contacts and exercise a high degree of tact and discretion
- Ability to prioritize and multi-task and work effectively in a fast paced environment
- Ability to work well independently, as well as collaboratively in a team environment
- Proficient in Microsoft Office Suite and Google

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