Field Management Agent

2 weeks ago


Winnipeg, Canada Shaw Communications Full time

A little about us
What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.
The role
Shaw Communications is currently hiring Field Management Agents in Winnipeg, MB. Reporting to the Supervisor, Field Enablement, the Field Managment Agent will be accountable for working with our field staff to aid, in managing customer appointments. When required calling customers or receiving calls from customers to extend arrival times.
A typical day
- Relay estimated times of arrival, work order cancellations and other concerns or issues to our internal and/or external field staff
- Receive and call customers to answer questions and extend arrival times for appointments and provide pleasant, professional, and knowledgeable customer service
- Promote and represent Shaw in a positive and professional manner

Your skills/experience
- Team player with excellent customer service skills
- Ability to work independently with minimum supervision
- Goal oriented with the ability to work in a fast paced, rapidly changing environment
- Ability to work flexible shifts including evenings, nights, weekends, and statutory holidays
- Dedicated to exceptional customer service and satisfaction to our internal and external customers
- A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity

Other details
- This position requires the successful completion of a criminal and credit background check



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