Customer Service Rep

1 week ago


Brampton, Canada Americold Logistics, LLC Full time

**Overview**:
Americold provides temperature-controlled warehousing and transportation to food producers, restaurants, schools and retail outlets such as grocery stores. We're proud to provide an essential link in the food industry supply chain and to help put food on tables around the world.

Based in Atlanta, Georgia, Americold owns and operates temperature-controlled warehouses around the world. We have over 16,000 associates and offer a wide variety of career opportunities - from warehouse forklift operators and supervisors to accounting, administration, business development, customer support, engineering, transportation, and technology solutions positions.

**Responsibilities**:
**Primary Responsibility**:
Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints

**Essential Functions**:

- Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
- Reports customer feedback to management.
- Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
- Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
- Assures proper invoicing of accounts by verifying computer-generated invoices.
- Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
- Schedule loads as required.
- Maintain updated reports to ensure all loads are empty and closed.
- Resolve refused product, over, short and damaged (OS&D) orders.
- Follow attendance policy, show up for work on time and ready to work assigned shift.
- Perform other duties as required and assigned.

**Qualifications**:
**Qualifications & Experience**:

- High school diploma or general education degree (GED).
- 0-2 years of related work experience.

**Knowledge, Skills and Abilities**:

- Ability to work in a fast paced environment.
- Ability to handle multiple tasks at the same time.
- Flexibility and initiative.
- Experience working with challenging customers.
- Excellent communication skills.
- Strong problem solving skills
- Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
- Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
- Knowledge of Warehouse Management Systems
- Knowledge of Microsoft Office Suite.
- Desktop computers.
- Accurate typing and data entry skills

**Physical Requirements**:

- Requires the ability to sit for long periods of time, with frequent interruptions
- Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
- Requires manual dexterity with normal hand and finger movements for typical office work
- Talking, hearing, and seeing are important elements of completing assigned tasks
- May require travel by automobile and airplane up for business
- May require a visit facility operations in temperatures at or below freezing
- May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
- Requires the use of various electronic tools
- Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
- Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Americold is an Equal Opportunity/Affirmative Action Employer.

EOE/AA M/F/D/V DFW.



  • Brampton, Canada All Star Sports Centre Full time

    Marketing & Customer Service Rep - Provide on site customer service to members min 1- 2 evenings 3-8 pm, Sat and Sun 8:30am-2:30pm as scheduled - Proficient in Microsoft Office - Website programming, editing an asset - Graphic design an asset - Able to create creative posts from Canva or other platform for social media marketing - Screen members for proof of...

  • Customer Service Rep

    7 months ago


    Brampton, Canada GX Transportation Solutions Inc. Full time

    At Vision Transportation, it is our mission to provide a great work environment for all our employees! Our core values are trust, teamwork, innovation, positivity and wellness. With three locations, Vision Transportation continues to grow and we are always looking for talented professionals to join our family. We are looking for passionate and experienced...


  • Brampton, Canada Dawn Food Products Inc Full time

    Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people,...


  • Brampton, Canada Dawn Food Products Inc Full time

    _ Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people,...


  • Brampton, Canada Nestle Full time

    Nestlé is the world’s largest food and beverage company. We have over 2000 brands ranging from global icons to local favorites, and are present in 190 countries worldwide. In Canada, excelling means sharing our passion for our purpose of enhancing quality of life and contributing to a healthier future. It also means living up to our exemplary values which...


  • Brampton, Canada Custom Power Generation Full time

    Job description Custom Power Generation is Canada’s fastest growing Power Generation company, with over 100MW’s of diesel and natural gas Power Generation products delivered in Canada in the last seven years. We are one of the country’s largest Canadian owned and operated Power Generation suppliers. If you are passionate about Power Generation,...

  • Credit Services Rep

    7 months ago


    Brampton, Canada Medtronic Full time

    **Careers that Change Lives **A Day in the Life Responsibilities may include the following and other duties may be assigned. - Analyzes credit information to establish customers' credit limits permitting highest profitable sales consistent with reasonably minimum losses. - Counsels and negotiates with customers to improve financial controls, suggests sources...

  • Customer Service Rep

    3 months ago


    Brampton, Canada King Truck Loan & Leasing Inc. Full time

    **Overview** **Responsibilities** - Identify and assess customers' needs to achieve satisfaction - Provide accurate, valid, and complete information to customers - Maintain a high level of professionalism and empathy with customers - Team player and collaborate with other team members to ensure customer satisfaction **Requirements**: - Bachelor’s degree...

  • Domestic Sales Rep

    19 hours ago


    Brampton, Canada Mentora College of Business & Technology Full time

    **Company description** M Square Media (MSM) is a leader of innovation and globalization initiatives in the international education sector. We strive for people and community empowerment through education, technology and partnerships with industry and the academe. Across different business lines, we provide agile, first-in-class products in enrollment...


  • Brampton, Canada Medtronic Full time

    **Careers that Change Lives** **Main Purpose of Job** Apply, coordinate and reconcile customer's payments, adjustments, and refunds in SAP. Liaise with the Bank and other partners to resolve payment transmission issues. **A Day in the Life** **Responsibilities may include the following and other duties may be assigned.** - **Analyzes credit information to...


  • Brampton, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our BRAMPTON location as a Customer Service Representative!** The Customer Service Rep is...


  • Brampton, Canada Renin Full time

    **POSITION: CUSTOMER SERVICE & PURCHASING ASSOCIATE** **LOCATION: BRAMPTON** **PRIMARY PURPOSE AND FUNCTION**: **MAJOR RESPONSIBILITIES**: - Answers incoming customer calls regarding but not restricted to; orders, deliveries, installation, service requests, and general client concerns across line of business - Must strive to maintain a positive,...


  • Brampton, Canada Medtronic Full time

    **Careers that Change Lives** Assume responsibility for the effective daily operation of [inbound or outbound] Customer Service workflow by providing hands on support to the Customer Service Representatives in the processing of products and services transactions, by supporting, leading, building and motivating the team. - Develop and implement process...


  • Brampton, Canada Impact Fulfillment Services Full time

    **Accountabilities & Essential Functions**: ***Follow up on all Customer Service concerns and to ensure that daily reports are sent to the assigned customer. Work with other Client Services associates to strengthen the relationship with all customers. Research customer discrepancies and follow up with root cause Works closely with Customer Service...


  • Brampton, Canada Automann Canada Full time

    **Job description** Automann Heavy Duty Canada is a family-run and customer-focused, leading distributor of HD truck and trailer parts since 1994. We sell to regional warehouse distributors, truck/ trailer dealers and specialty repair shops throughout the US, Canada and abroad. With more than 40,000 active parts across 17 categories from Body and Cabin...


  • Brampton, Canada D&H Distributing Full time

    **SUMMARY** Customer facing sales role, responsible for assigned accounts, both active and inactive, including revenue, margin, and breadth growth, customer contact, and sales and service. Accountable for customer satisfaction, revenue generation, goal achievement, and long-term business goals in line with D&H’s vision and values. **ESSENTIAL DUTIES AND...


  • Brampton, Canada Automann USA Full time

    **Job description** Automann Heavy Duty Canada is a family-run and customer-focused, leading distributor of HD truck and trailer parts since 1994. We sell to regional warehouse distributors, truck/ trailer dealers and specialty repair shops throughout the US, Canada and abroad. With more than 40,000 active parts across 17 categories from Body and Cabin...


  • Brampton, Canada Automann Canada Full time

    **Job description** Automann Heavy Duty Canada is a family-run and customer-focused, leading distributor of HD truck and trailer parts since 1994. We sell to regional warehouse distributors, truck/ trailer dealers and specialty repair shops throughout the US, Canada and abroad. With more than 40,000 active parts across 17 categories from Body and Cabin...


  • Brampton, Canada Canada Drives Full time

    **Our Mission is Simple**: Be the easiest place to buy and sell your car in Canada. **What does that mean?** We look at every single aspect of a vehicle purchase and remove all of the friction points. **Here's a few examples**: You can buy a car entirely online, without any salespeople involved You can have your new car delivered to your driveway, usually...


  • Brampton, Canada IKO Industries Ltd. Full time

    IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...