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Assoc Credit Services Rep

4 weeks ago

Brampton, Canada Medtronic Full time

**Careers that Change Lives**

**Main Purpose of Job**

Apply, coordinate and reconcile customer's payments, adjustments, and refunds in SAP. Liaise with the Bank and other partners to resolve payment transmission issues.

**A Day in the Life**
**Responsibilities may include the following and other duties may be assigned.**
- **Analyzes credit information to establish customers' credit limits permitting highest profitable sales consistent with reasonably minimum losses.**:

- **Counsels and negotiates with customers to improve financial controls, suggests sources of working capital, and sets up special credit arrangements and payment schedules.**:

- **Plans credit restriction and collection tactics for risky, slow pay, and sensitive accounts.**:

- **May collect outstanding receivables in accordance with terms and conditions of sale.**:

- **Responsible for reporting complaints and Adverse Drug Reactions (ADR)**:

- **Review Lockbox payments and resolve items not fully applied by auto-cash**:

- **Save cheque images from bank portal to shared drive for audit and disaster recovery purposes.**:

- **Perform offsets and adjustment transactions as needed.**:

- **Prepare weekly remote cheque deposits.**:

- **Reconcile and track previous day credits & debits (fees & NSF’s) in Bank website.**:

- **Post NSF’s on customer's account in SAP.**:

- **Reconcile and track Credit Card settlements on Paymentech. Investigate and resolve any items that failed to be deposited but cleared in SAP.**:

- **Monthly Reconcile and track Credit Card and Bank Fees.**:

- **Process Credit Card refunds & charges in SAP.**:

- **Reconcile Payment Plan files (Credit Card and Direct Debit) on 1st and 15th, post NSF’s plus investigate & resolve any issues in SAP.**:

- **Setup Payment Plan as per request from Credit Reps.**:

- **Provide back up for the Billing due list and billing daily batch.**:

- **Other responsibilities as assigned by Supervisor and Manager**

**Must Have: Minimum Requirements
**KNOWLEDGE/EDUCATION**
- **Bachelor’s degree.**:

- **Knowledge in Finance and Accounting**

**JOB EXPERIENCE**
- **No minimum years of relevant experience.**:

- **No minimum years of relevant experience required with bachelor's degree.**

**SKILLS/COMPETENCIES**
- **Strong customer focus**:

- **Relationship building**:

- **Results Oriented**:

- **High organizational ability**:

- **Strong attention to detail and documentation**

**Nice to Have**
- **Degree in Accounting/Finance/Banking**:

- **Credit and Collections knowledge**:

- **SAP**:

- **Accounting basics**:

- **Experience in finance and accounting field**:

- **2 years’ experience with Windows, and Microsoft Excel (Intermediate) & Word (Intermediate)**:

- **Account Receivable Module and Distribution Module
**About Medtronic
**Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.**

**We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.**

**Physical Job Requirements**

**The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)