Guest Service Agent
2 days ago
Abigail’s Hotel, located in the heart of Victoria, is an award winning small luxury hotel/bed and breakfast that is synonymous with excellent customer service, elegance and old world charm. Abigail’s is a family owned and operated property that takes great pride in delivering a truly memorable guest experience.
Our team is currently searching for a highly motivated and energetic individual to work in our Front Desk department. Responsibilities include, but are not limited to:
- The processing and handling of reservations and sales related activities
- Facilitating guest arrivals and departures
- Accounting functions as related to guest registration
- Handling and storing of luggage (frequent lifting of heavy suitcases is required)
- Concierge related services, requiring a good knowledge of local activities and restaurants
- Serving our guest’s beverages and evening appetizers
- Service delivery to guestrooms when required
- Frequent light duty cleaning of public spaces
- Providing world class customer service to our guests
**Qualifications**:
- Previous hotel experience is a strong asset but not required
- Social Media experience an asset but not required
- Knowledge of computers and basic accounting procedures
- Fluent English language skills including verbal, reading and written
- Multi-tasker with good organizational skills
- Courteous and confident
- Good personal grooming and professional presentation
- Serving it Right certification is a bonus
- Must be willing to work flexible hours, weekends, nights and statutory holidays
Only those chosen for an interview will be contacted.
**Job Types**: Full-time, Permanent
**Job Types**: Full-time, Permanent
**Salary**: $19.00-$21.00 per hour
**Benefits**:
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care
- Wellness program
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
- Tips
Application question(s):
- Do you live in Victoria BC?
**Experience**:
- customer service: 1 year (required)
Work Location: One location
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