Housekeeping Coordinator

6 months ago

Whistler, Canada Westin Resort and Spa Whistler Full time

**WESTIN**

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.

**The Impact You’ll Make**:
Our Quality Keepers know that the countless small details end up making a big impression on our customers. It’s their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company.

As a Housekeeping Coordinator you will be responsible to assist the Director of Housekeeping with overseeing and ensuring the overall cleanliness of the hotel.

**The Wellness You Deserve**:
We’ll support you in and out of the workplace by offering:

- Team-spirited coworkers & encouraging management
- Learning and development opportunities
- Reward and Recognition Programs
- Staff Accommodation (based on availability)
- Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
- Complimentary Staff Meal

**What we are looking for**:

- A warm, people-oriented demeanor
- A team-first attitude
- High attention to detail and a drive to get things done

**Position Requirements**:

- Train, supervise, schedule, develop, coach, discipline, conduct quarterly performance reviews on associates in accordance with the hotels policies and procedures.
- Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards and promote team member empowerment.
- Assign projects, tasks to all associates and monitor progress.
- Inspect rooms, VIP rooms, show rooms, public spaces and back of the house in accordance with brand standards. Update room statuses and maintain inventory of rooms daily.
- Set up showrooms daily if there are available rooms.
- Coordinate with Engineering the repair, maintenance as relates to guest rooms and public spaces. Report defects in rooms and public areas and follow up on resolution.
- Developing and maintaining close and effective working relationships with Front Office, Engineering, and other cross functional departments.
- Participate, adhere, and ensure Health and Safety policies and procedures are followed.
- Check and complete online training periodically - for yourself and all other associates.
- Maintain Uniform Room. Supervise and assist uniform room attendant.
- Monitor GXP and HotSos.
- All other duties as assigned.

**Skills & Experience**:

- Strong communication and interpersonal skills capable of maintaining strong relationships.
- Strong organizational and multi-tasking skills.
- Strong analytical and problem-solving skills.
- Ability to deal with high volumes.
- Leadership, management, and supervisory skills
- Previous experience in a similar role in a similar size/type of property.
- Must be able to build and maintain credibility and relationships with customers (internal and external).
- Computer skills.
- Working knowledge of applicable sanitation standards.

**General Requirements**:

- Must be able to stand and exert well-paced mobility.
- Must be able to lift up to 20 lbs. on a regular and continuing basis
- Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular basis.
- Must be able to exert well-paced ability in limited space
- Must be able to bend, stoop, squat and stretch to fulfill inspections.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
- Ability to provide a satisfactory criminal record check

**Health & Safety**:
Health & Safety is at our core
- Safety orientations to ensure you feel safe at work
- Proud to be COR certified - an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
- Monthly safety committee meetings

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