Housekeeping Manager

6 months ago

Whistler, Canada Westin Resort and Spa Whistler Full time

**WESTIN**

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.**The Impact You’ll Make**:
Our Quality Keepers know that the countless small details end up making a big impression on our customers. It’s their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company.

As a Housekeeping Manager you will be responsible to assist the Director of Housekeeping with overseeing the overall daily operation of Housekeeping Department.

**The Wellness You Deserve**:
We’ll support you in and out of the workplace by offering:

- Team-spirited coworkers & encouraging management
- Learning and development opportunities
- Reward and Recognition Programs
- Staff Accommodation (based on availability)
- Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
- Complimentary Staff Meal

**What we are looking for**:

- A warm, people-oriented demeanor
- A team-first attitude
- High attention to detail and a drive to get things done

**Position Requirements**:

- Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards and promote team member empowerment.
- Train, supervise, schedule, develop, coach, discipline, associates in accordance with the hotels policies and procedures.
- Assists with recruitment and hiring housekeeping staff; conducts performance evaluations and provides feedback for employees.
- Assists in controlling department budget and expenses.
- Assign projects, tasks to all associates and monitor progress.
- Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to the appropriate department. Follows up to ensure guest satisfaction.
- Investigates complaints regarding housekeeping services and takes corrective actions.
- Inspect rooms, VIP rooms, show rooms, public spaces and back of the house in accordance with brand standards. Update room statuses and maintain inventory of rooms daily.
- Inventories stocks to ensure adequate stocks.
- Coordinate with Engineering the repair, maintenance as relates to guest rooms and public spaces. Report defects in rooms and public areas and follow up on resolution.
- Developing and maintaining close and effective working relationships with Front Office, Engineering, and other cross functional departments.
- Monitor payroll daily.
- Check and complete online training regularly - for yourself. Ensures all other associates are also up-to-date with their online training.
- Health and Safety.
- All other duties as assigned

**Skills & Experience**:

- Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others.
- Ability to work well in stressful, high-pressure situations.
- Leadership, management, and supervisory skills.
- Previous experience in a similar role in a similar size/type of property.
- Must be able to build and maintain credibility and relationships with customers (internal and external).
- Working knowledge of applicable sanitation standards.
- Knowledge of Lightspeed and other related systems.
- Computer skills.
- Have great attention to details.
- Ability to implement and uphold service standards.

**General Requirements**:

- Must be able to walk long distance, stand and exert well-paced mobility.
- Must be able to bend, stoop, squat and stretch to fulfill inspections tasks.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening, and hearing ability and visual acuity.
- Ability to provide a satisfactory criminal record check.

**Health & Safety**:
Health & Safety is at our core
- Safety orientations to ensure you feel safe at work.
- Proud to be COR certified - an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
- Monthly safety committee meetings.

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