Manager, Industry Services

1 month ago

Toronto, Canada TORONTO INTERNATIONAL FILM FESTIVAL Full time

**Contract**

**Full-time**

**INDUSTRY**

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:
**MANAGER, INDUSTRY SALES**

Reporting to the Senior Manager, Industry Sales & Services, the Manager, Industry Services is accountable for strengthening TIFF’s growing festival Industry audience through pass sales and promotion. They will deliver a high level of customer service and develop communication strategies for professionals while working closely with internal teams to ensure all audience facing systems meet the needs of TIFF’s clients.

**RESPONSIBILITIES**:
Manage all levels of Industry accreditation process from inception to completion for the festival
-Support revenue flows of industry pass sales to meet departmental revenue targets and generate weekly reports on progress.
-Maintain and improve database of over 40,000 professionals
-Develop outreach strategies and manage industry initiatives that grow pass sales, attendance numbers and overall engagement with both diverse professionals as well as the identified industry community groups.
-Manage cross-departmental complimentary pass requests to fulfil partner, funder, and pass exchange requirements.
-Manage the implementation of the Industry teams direct marketing e-communications following organizational standards and sign-off processes
-Support the development and implementation of B2B tools and resources for industry to navigate the festival
-Manage the industry affiliates budget, protocol ticketing and VIP accreditation including implementation of invitations, outreach and customer relations to key stakeholder group.
-Coordinate the seasonal hiring, onboarding, training and coaching of a globally oriented services team, developing portfolios and in depth training materials to ensuring both team and individual goals are achieved
-Act as accreditation teams primary point of escalation for all accreditation customer inquiries.
-Liaise with onsite Industry box office and Press & Industry coordinators to respond to in-person customer service inquiries related to passes.
-Ensure pass benefits are delivered as promoted
-Design, distribute and analyze customer satisfaction surveys
-Write a detailed post mortem

**JOB GRADE & SALARY**:
Job Grade 3
-$26-28 per hour commensurate with experience.

**TARGET **CONTRACT DATES**:
May 13 - October 4, 2024

**WORK LOCATION**:
Office Location: 350 King Street West, Toronto, ON M5V 3X5
-Weekly in-office requirements:

- Minimum 2 days (November to May)
- Minimum 3 days (June to October)
-Festival Office Requirements: Full Time during Festival

**MINIMUM REQUIREMENTS**:
Degree in arts management, administration or commerce considered an asset
-Minimum of 3 years experience working with staff and delegating responsibilities
-Minimum 5 years’ experience in Canadian and International Industries with ability to demonstrate
-Working knowledge of domestic and international distribution, sales activities, national promotional agency networks, funding practices, co-productions and international film festivals and markets
-Exceptional business writing skills with attention to detail, including but not limited e-marketing, social media messaging and proposals.
-Demonstrative ability to listen to client feedback and adapt strategies for communication accordingly.
-Ability to speak foreign language considered an asset
-Ability to think critically and anticipate issues or opportunities and proactively propose solutions to address them.
-Ability to work well under pressure and make quick but informed decisions
-Strong accounting and financial acumen
-Ability to deliver feedback and service with a high level of tact and diplomacy when working with clients.
-Demonstrative accounting and negotiation experience required
-Adaptable to a flexible work schedule including some evenings and weekends
-This position requires being in office on a regular basis.

**HOW TO SUBMIT & APPLICATION DEADLINE**: -Please upload your cover letter and resumé as PDF(s), before the deadline of **April 12, 2024**

**CLOSING**:
TIFF is committed to fostering an inclusive and accessible env

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