Director of Programs
2 weeks ago
PUBLISHED: DECEMBER 21, 2024
- EXPIRY: JANUARY 22, 2025
- HYBRID
- CALGARY, ALBERTA
- FULL TIME
- PERMANENT
- SOCIAL SERVICES
**Summary**:
**Description**:
**DIRECTOR OF PROGRAMS & SERVICES**:
**ABOUT LUNA**:
Luna Child and Youth Advocacy Centre provides compassionate, trauma-informed services in child abuse prevention and intervention. Each year, we support thousands of children and youth through collaborative investigations, assessments, and therapeutic interventions. We have built a culture that emphasizes compassion and collaboration while creating meaningful careers for those driven to make a lasting difference in the lives of children and families.
Our multi-disciplinary team of 130 dedicated experts includes a core team of 30 plus a team of experts from health, children’s services, law enforcement, justice, and victim services working together under one roof. This approach ensures coordinated care, advocacy, and support, ensuring the best outcomes for every child and family we serve. We are proud to be a trusted resource in our community, providing a safe, welcoming environment where young people can feel heard, protected, and supported.
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This is a strategic leadership role entrusted with developing and sustaining focused and impactful programming to ensure alignment with leading practice models and Child and Youth Advocacy Center (CYAC) National Guidelines. You will work closely with funders, partners, and community organizations in the continuous development of a centre of excellence.
Critical for success will be an in-depth understanding of victim services and the frontline operational practices of our partner agencies (Calgary Children’s Services, Calgary Police Service, RCMP, Alberta Health Services, and the Crown Prosecutor’s Office) as well as expertise in multiple stakeholder engagement. As a leader, you will set the tone for accountability, collaboration, and professionalism, demonstrating a commitment to excellence and fostering a culture of trust and integrity.
This role provides a unique opportunity for a creative, research and relationship driven leader to join an organization working as one team. By “modeling the way”, you will inspire others to achieve their best while upholding Luna’s mission and vision. Ultimately, we are seeking a highly competent, well networked, and emotionally intelligent individual who is committed to making a profound impact on the lives of children and families.
**KEY DELIVERABLES**:
- **Strategic Program Development**: Lead creation and execution of Programs Roadmap, ensuring alignment with business direction through use of research, data, and industry trends; secure funding and determine appropriate internal and external service offerings based on evidence-based insights.
- **Prevention Services Management**: Oversee development, implementation, and evaluation of Luna’s prevention strategy; collaborate with partners and community organizations to create effective, resource-efficient programs; advocate for policies supporting child abuse prevention.
- **Victim Services**: Develop and support a well-structured Victim Services Program team; engage community partners to address potential gaps in services for children and families; develop strengthened referral pathways, specifically for rural catchments.
- **Integrated Practice**: Foster a culture of trust by facilitating collaboration and communication between multi-disciplinary partners, teams, and community organizations.
- **Performance Management**: Coach adherence to deliverables and model a progressive development approach to accountability; ensure team is engaged and exceeding service delivery commitments.
- **Stakeholder Relationships**: Nurture trusted working relationships with internal and external stakeholders, highlighting connections with school districts and culturally appropriate services for Indigenous communities.
- **Culture Advocate**: Champion workplace well-being; lead organizational Health & Wellness strategy and oversee effectiveness of Debriefing and Mutual Support Program.
**QUALIFICATIONS**:
- **Strategic Leadership**: Ability to develop and communicate a clear vision and inspire teams to take ownership and accountability; focuses on continuous improvement and providing exceptional experiences for partners, employees, and clients.
- **Governance**: Experience aligning deliverables to overarching regulations and guidelines such as CYAC National Guidelines; incorporates best practices in all facets of multi-disciplinary processes, including case conferences and reviews, triaging, and reporting.
- **Fiscal Responsibility**: Ability to develop budgets and secure funding for programming, assets, and projects; develops creative ways to steward organizational resources.
- **Metrics Expertise**: Comprehensive knowledge of business planning, with a focus on research and evaluation in the development and tracking of individual and program outcomes.
- **Leader as Coach**: Models accoun
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