Customer Success Manager

3 weeks ago

Brampton, Canada eShipper+ Inc. Full time

Your main responsibilities will include but are not be limited to:

- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, ensuring retention, and high levels of customer satisfaction
- Maintain existing customer success metrics and data as directed
- Establish a trusted and strategic advisor relationship to help drive continued value of our services
- Liaise with various teams within eShipper+ to help manage client deliverables, expectations, risks and timelines
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Bring new ideas to the table about how we can better serve our clients
- Improve efficiency of accounts and optimize existing processes

Requirements / Experience:

- Experience working in the eCommerce, Shipping, or Fulfillment industry
- Advanced proficiency with Microsoft Excel
- Experience working with ERPs, especially NetSuite
- Native-level English proficiency
- Heightened organizational skills to handle multiple priorities at once
- University Degree or higher

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

COVID-19 considerations:

- Personal protective equipment provided or required
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place

Application question(s):
**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Logistics/warehousing: 1 year (preferred)

Work Location: One location

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