Student Success Advisor

2 weeks ago

Brampton, Canada triOS College Full time

**Job Title**: Student Success Advisor

**Company**: triOS College in partnership with Sault College

**Location**: On-site at the Brampton Sault Campus, located by Bramalea City Centre. 60 Peel Centre Dr, Brampton, ON L6V 1B9

**Hours**:Monday to Friday,** **8:00 am - 5:00 pm

**Start Date**:Immediate**
**About Us**:
triOS College is Canadian owned Registered Private Career College in Ontario. We strive to be the very best at what we do, both in the eyes of our students and coworkers. It is the dedication of our employees that has resulted in being recognized as one of Canada’s Best Managed Companies for 14 consecutive years. Our College was founded on familial values and these have been retained for the last 32 years.

At triOS, we're not just looking for employees; we're seeking passionate individuals who want to join our mission to work collaboratively towards our common goal of preparing job-ready graduates. We're a dynamic, innovative, and fast-growing organization that thrives on pushing the boundaries of what's possible. If you're ready to be part of something big and exciting, this is the place for you

**The Opportunity**:
The **Student Success Advisor (SSA)** will act as a coach and mentor for students throughout their program. The SSA will inspire, motivate, and assist students. The SSA will strive to ensure the highest levels of student outcomes and program satisfaction are achieved.

**What you’ll be doing**:

- Organize and conduct New Student Orientation.
- Plan and organize new student meet & greet with all staff.
- Meet with all students one month into their program (or earlier if there is an issue). Review with each student how the program is going, is the College meeting their needs, anything further they need or see how something could be improved upon.
- Diffuse upset, angry or hostile students, provide guidance and information, and refer appropriately.
- Identify students at risk or in crisis and proactively connect them with the appropriate resources and supports.
- Follow a prescribed student engagement process with face-to-face meetings, phone calls, surveys and electronic communications to assist students successfully through their program and student experience.
- Create Student Success Plans (SSP).
- Work with Instructors to ensure student SSP and accommodations are understood and implemented.
- Provide guidance on personal issues with students and connect them to local counselling resources and/or the student assistance provider (where applicable).
- Coach students towards independence and self-direction and maintain up-to-date knowledge of best practices.
- Manage the Peer Assisted Learning program; tutoring services for students.
- The duties and responsibilities listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the role expectations if the work is similar, related, or a logical assignment to the position.

**What you bring to the position**:

- Post-secondary education in business or technology.
- 3+ years of management, operational and/or administrative experience in a comparable educational environment.
- Knowledge of customer service issues.
- Experience working with students who require accommodations is an asset.
- CPR and Non-Violent Crisis Intervention Certifications would be an asset
- Proficiency with MS Word, Excel, Outlook, and PowerPoint is required.
- Excellent written and verbal English communications skills

**Why You Should Join Us**:
**Exciting Challenges**: You'll be at the forefront of student success advisory innovation, tackling exciting challenges that will keep you engaged and motivated.

**Growth Opportunities**: We believe in investing in our talent. You'll have access to continuous learning and development opportunities to advance your career.

**Collaborative Team**: You'll be working alongside a group of passionate, like-minded professionals who are as excited about their work as you are.

**Rewards and Benefits**: Competitive salary, generous benefits package, group RRSP match and more

**How to Apply**:

- We are committed to building an intentionally inclusive environment that engages, supports, and empowers diversity and belonging in the workplace and communities we serve. _
- _
- Applicants with disabilities may notify us of any reasonable accommodations needed to support your participation in the recruitment process._
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

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