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Director of Customer Service

3 months ago

Brampton, Canada Charger Logistics Full time

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team.

Responsibilities:

Own overall relationship with assigned clients, which includes managing on-boarding, implementation, ensuring retention, and high levels of customer satisfaction.

Develops and enhances strategic business partnerships by fully engaging and building trust with the clients' key decision makers to drive client retention.

Develop a value-based relationship with each client, resulting in maximum utilization of service offerings.

Maintain existing customer success metrics and data as directed.

Establish a trusted and strategic advisor relationship to help drive continued value of our services.

Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.

Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.

Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.

Bring new ideas to the table about how we can better serve our clients.

Improve efficiency of accounts and optimize existing processes.

Requirements:

Proven track record with a strong focus on business development including cold calling, setting appointments, building relationship, presenting, and meeting with potential customers, through to 'closing the deal'.

Includes approximately 60-70% travel based on client needs.

5+ years of sales and account management experience.

Strong knowledge and understanding of the sales planning process.

Ability to interface with all required levels at a customer (entry level to senior executive)

Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.

Strong negotiation skills with proven closing ability.

High energy and genuine passion for “selling”.

Ability to function independently with little or no supervision as well as function in a team environment.

Experience working in the transportation industry is preferable.

College or university degree in a marketing or business-related field is an asset.

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