Customer Success Manager
1 month ago
Your main responsibilities will include but are not be limited to:
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, ensuring retention, and high levels of customer satisfaction
- Maintain existing customer success metrics and data as directed
- Establish a trusted and strategic advisor relationship to help drive continued value of our services
- Liaise with various teams within eShipper+ to help manage client deliverables, expectations, risks and timelines
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Bring new ideas to the table about how we can better serve our clients
- Improve efficiency of accounts and optimize existing processes
Requirements / Experience:
- Experience working in the eCommerce, Shipping, or Fulfillment industry
- Advanced proficiency with Microsoft Excel
- Experience working with ERPs, especially NetSuite
- Native-level English proficiency
- Heightened organizational skills to handle multiple priorities at once
- University Degree or higher
**Salary**: $45,000.00-$50,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
COVID-19 considerations:
- Personal protective equipment provided or required
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Application question(s):
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Logistics/warehousing: 1 year (preferred)
Work Location: In person
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