Resident Relations Coordinator

2 months ago

Toronto, Canada Park Property Management Full time

Established in 1975, **Park Property Management Inc**. (Park) consistently delivers **market affordable, well maintained rental housing that embodies both quality and value.** Beyond managing properties, Park’s dedication extends to **fostering meaningful connections and cultivating a comfortable environment for its residents.**

**Proudly influencing the real estate landscape in the Greater Toronto Area and key cities across Ontario**, including Milton, Cambridge, Kitchener, Waterloo, Stratford, Tillsonburg, Guelph, and London, **Park boasts a diverse portfolio of over 11,200 apartment units spanning 93 buildings**. **Park’s commitment to growth **is evident through ongoing development of new purpose-built rental initiatives and strategic value-add acquisitions.

As an employer, Park takes pride in **providing a work environment where expertise and passion** contribute to the company's ongoing success. At Park,** integrity and respect form the cornerstone** of business values, creating a workplace where employees **feel good about where they work** and the **positive impact they make**.

**Resident Relations Coordinator
- Scarborough**

We are looking for a Resident Relation Coordinator where you’ll be at the heart of creating a seamless and welcoming experience for our residents. In this dual role, you’ll be responsible for overseeing smooth move-ins, ensuring residents feel at home from day one. Alongside delivering top-tier customer service, you’ll also manage administrative and receptionist duties, becoming the go-to person for both residents and employees.

**What will you do**:
**Move-In Coordinator**:

- Manage the move in calendar and adjust schedules as necessary based on availability.
- Conduct multiple suite inspections before move-ins to ensure readiness.
- Perform final suite inspection with the resident and hand over keys after ensuring all paperwork is completed.
- Program and distribute fobs and mailbox keys.
- Be present at the loading dock to oversee move-ins.
- Conduct orientation with new residents, demonstrating the use of appliances, thermostats, and other key features.
- Collect post-move feedback through surveys.

**Receptionist and Administrative**:

- Handle bulk inquiry calls and direct them to the appropriate team member or department.
- Maintain tenant files and records of leased suites.
- Prepare weekly lease tracking reports.
- Conduct property tours when needed.
- Ensure adequate office supplies and promotional materials are available.
- Inspect model suite(s) and amenities daily to ensure they are in top condition.
- Maintain records of rented parking spaces and assign keys.

**Who you are**:

- High school diploma or equivalent; post-secondary education in property management, business administration, or related field is preferred.
- Minimum 1 year of experience in customer service, property management, or real estate, ideally in a residential setting is an asset.
- Ability to multitask, manage schedules, and keep accurate records.
- Excellent organizational and multitasking skills.
- Proficiency with office software (e.g., Microsoft Office, Building Stack).

**What we offer**:
We believe the success of our organization is powered by the talent, dedication, and well-being of our employees. Our employee value proposition (EVP) has been designed to create a workplace where **employees can thrive both personally and professionally**. We are **Respect in the Workplace** certified and offer a comprehensive total rewards package, inclusive of continuous learning and development, a competitive salary, a focus on health and wellness, employer funded group benefits, and additional paid time off during the summer months.

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