Bilingual Resident Relations Specialist
4 months ago
**OVERVIEW**:
Reporting to the **Senior Manager, Customer Relations,** the **Bilingual Resident Relations Specialist** is the primary liaison between residents and collectors and processors who partner with Circular Materials. This position responds to inquires to support the services provided under the common collection system and escalations from supply chain partners. The incumbent will serve as an ambassador for Circular Materials, interacting with the residents, facilitating timely and accurate responses while providing high-quality service. A bilingual communication specialist who is an expert in engaging with the public would excel in this role.
**KEY RESPONSIBILITIES**:
- Investigate complaints regarding recycling collection practices or missed services, ranging from issues of obligated materials in the inbox to missed picks ups for eligible communities.
- Engage with the public, coordinate an escalation with vendors/suppliers.
- Manage escalated complaints and present solutions to residents.
- Develop and maintain communications and outreach for a variety of external audiences.
- Keep up to date on current recycling best practices and legislation in provinces in which Circular Materials operates.
- Coordinate information and education resources for recycling programs with other departments, municipalities, outside agencies, citizen groups, and businesses as needed by Marketing.
- Receive and respond to general inquiries escalating more specific inquiries to the relevant team member.
- Track interactions and resident input via a customer relations management software.
- Develop and maintain corporate resources and knowledge databases to trend resident concerns, ensure consistent messaging and build efficiencies when answering future inquiries.
- Gather and analyze best practices in resident support and customer service and make recommendations on how these best practices can be incorporated into the program.
- Participate in projects and assist in the development of project work plans, timelines, and summary reports as needed.
- Collaborate with team members to provide administrative support as needed.
- Ensure the organization and its vision, mission and values are consistently presented and demonstrated in a strong and positive image to relevant stakeholders.
- Lead by example in establishing and driving organizational culture; consistently model the organizational values.
- Perform other duties and assignments as required.
**QUALIFICATIONS**:
**Education**:
- Post-secondary education in a Communications or Public Relations field.
**Experience**:
- 2-5 years in a similar role in a team-oriented, collaborative environment.
- An understanding of both Circular Materials operated and municipal recycling programs to educate residents, internal team members etc. about CM programs.
- Excellent communications skills, verbal and written in both English and French - Being bi-lingual is a requirement for this role.
- Strong competency with MS Office (e.g., Excel, Word, PowerPoint).
**Knowledge/Competencies/Skills**:
- Ability to exercise independent judgement and act on it.
- Ability to de-escalate and handle challenging conversations with empathy and tact.
- Strong communication skills
- Strong organizational skills, ability to prioritize and multitask.
- Excellent analytical and creative problem-solving skills.
- Excellent listening and interpersonal skills.
- Logical and efficient, with keen attention to detail.
- Highly self-motivated and directed.
- Ability to effectively prioritize and execute tasks while under pressure.
**WORKING CONDITIONS**:
- The job demands that the incumbent have a flexible work schedule with periods of uneven workload.
- Our team supports producers across the country, so staggered shift schedules are required to support producers in multiple time zones. Full standard service coverage spans between 7:00 am and 5:30 pm EST.
- The incumbent can effectively manage change as Circular Materials implements its new program obligations.
- The team is currently working remotely.
**ABOUT US**:
Circular Materials is a national producer-led not for profit organization that supports producers in meeting their obligations under extended producer responsibility regulations across Canada. We are committed to building efficient and effective recycling systems to minimize waste, and ensure materials are reused again and again. Through the support of our founders and member producers, Circular Materials is implementing a national harmonized approach focused on improving recovery rates, meeting the needs and expectations of consumers, and protecting the natural environment.
Circular Materials is an Equal Opportunity Employer. We thank all applicants for their interest. Only those under consideration will be contacted.
-
Multilingual Call Centre Specialist
3 weeks ago
Toronto, Ontario, Canada Centurion Asset Management Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Bilingual Call Centre Representative to join our team at Centurion Asset Management Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our residents and prospective residents, ensuring their needs are met and exceeded.Key...
-
Multilingual Call Centre Specialist
3 weeks ago
Toronto, Ontario, Canada Centurion Asset Management Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Bilingual Call Centre Representative to join our team at Centurion Asset Management Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our residents and prospective residents, ensuring their needs are met and exceeded.Key...
-
Disability Specialist-Bilingual
6 days ago
Toronto, Ontario, Canada Ontario Health | Santé Ontario Full timeJob Title: Disability Specialist-BilingualOntario Health | Santé Ontario is seeking a highly skilled Disability Specialist-Bilingual to join our team.About the RoleWe are looking for a dedicated and compassionate individual to provide exceptional service to patients, residents, and caregivers in Ontario's public hospitals, long-term care homes, home care...
-
Disability Specialist-Bilingual
6 days ago
Toronto, Ontario, Canada Ontario Health | Santé Ontario Full timeJob Title: Disability Specialist-BilingualOntario Health | Santé Ontario is seeking a highly skilled Disability Specialist-Bilingual to join our team.About the RoleWe are looking for a dedicated and compassionate individual to provide exceptional service to patients, residents, and caregivers in Ontario's public hospitals, long-term care homes, home care...
-
Resident and Family Relations Lead
3 days ago
Toronto, Ontario, Canada Extendicare Canada Inc. Full timeJob DescriptionDepartment: Resident ServicesPosition: Resident and Family Relations & Experience LeadWeekdays 9:00am-5:00pm (75 hours bi-weekly)Weekends and evening work may be required.Status: Permanent Full TimeJob Summary:The Resident and Family Relations & Experience Lead plays a vital role in ensuring that residents and their families receive...
-
Resident and Family Relations Lead
3 days ago
Toronto, Ontario, Canada Extendicare Canada Inc. Full timeJob DescriptionDepartment: Resident ServicesPosition: Resident and Family Relations & Experience LeadWeekdays 9:00am-5:00pm (75 hours bi-weekly)Weekends and evening work may be required.Status: Permanent Full TimeJob Summary:The Resident and Family Relations & Experience Lead plays a vital role in ensuring that residents and their families receive...
-
Disability Specialist-Bilingual
1 week ago
Toronto, Ontario, Canada Ontario Health | Santé Ontario Full timeJob Title: Disability Specialist-BilingualJoin Ontario Health | Santé Ontario as a Disability Specialist-Bilingual and play a vital role in helping patients, residents, and caregivers resolve complaints about their experiences in Ontario's public hospitals, long-term care homes, home care services, and community surgical and diagnostic centres.About the...
-
Disability Specialist-Bilingual
1 week ago
Toronto, Ontario, Canada Ontario Health | Santé Ontario Full timeJob Title: Disability Specialist-BilingualJoin Ontario Health | Santé Ontario as a Disability Specialist-Bilingual and play a vital role in helping patients, residents, and caregivers resolve complaints about their experiences in Ontario's public hospitals, long-term care homes, home care services, and community surgical and diagnostic centres.About the...
-
Disability Specialist-Bilingual
1 week ago
Toronto, Ontario, Canada Ontario Health | Santé Ontario Full timeJob Title: Disability Specialist-BilingualJoin Ontario Health | Santé Ontario as a Disability Specialist-Bilingual and play a vital role in helping patients, residents, and caregivers resolve complaints about their experiences in Ontario's public hospitals, long-term care homes, home care services, and community surgical and diagnostic centres.About the...
-
Disability Specialist-Bilingual
1 week ago
Toronto, Ontario, Canada Ontario Health | Santé Ontario Full timeJob Title: Disability Specialist-BilingualJoin Ontario Health | Santé Ontario as a Disability Specialist-Bilingual and play a vital role in helping patients, residents, and caregivers resolve complaints about their experiences in Ontario's public hospitals, long-term care homes, home care services, and community surgical and diagnostic centres.About the...
-
Disability Specialist-Bilingual
1 week ago
Toronto, Ontario, Canada Ontario Health | Santé Ontario Full timeJob Title: Disability Specialist-BilingualJoin Ontario Health | Santé Ontario as a Disability Specialist-Bilingual and play a vital role in helping patients, residents, and caregivers resolve complaints about their experiences in Ontario's public hospitals, long-term care homes, home care services, and community surgical and diagnostic centres.About the...
-
Disability Specialist-Bilingual
1 week ago
Toronto, Ontario, Canada Ontario Health | Santé Ontario Full timeJob Title: Disability Specialist-BilingualJoin Ontario Health | Santé Ontario as a Disability Specialist-Bilingual and play a vital role in helping patients, residents, and caregivers resolve complaints about their experiences in Ontario's public hospitals, long-term care homes, home care services, and community surgical and diagnostic centres.About the...
-
Resident Engagement Specialist
3 weeks ago
Toronto, Ontario, Canada North York General Hospital Full timeJob SummaryThe Activity Coordinator, Senior's Health Centre, will work closely with the activity team to encourage resident involvement in programs of their choice. This role supports the Hospital's academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation.Key ResponsibilitiesPromote the...
-
Resident Engagement Specialist
3 weeks ago
Toronto, Ontario, Canada North York General Hospital Full timeJob SummaryThe Activity Coordinator, Senior's Health Centre, will work closely with the activity team to encourage resident involvement in programs of their choice. This role supports the Hospital's academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation.Key ResponsibilitiesPromote the...
-
Patient Relations Specialist
2 weeks ago
Toronto, Ontario, Canada North York General Hospital Full timeJob Title: Patient Relations SpecialistNorth York General Hospital is seeking a highly skilled Patient Relations Specialist to join our dynamic team. As a key member of our Patient Experience and Quality Team, you will play a vital role in ensuring that our patients and families receive exceptional care and service.Key Responsibilities:Partner with...
-
Patient Relations Specialist
2 weeks ago
Toronto, Ontario, Canada North York General Hospital Full timeJob Title: Patient Relations SpecialistNorth York General Hospital is seeking a highly skilled Patient Relations Specialist to join our dynamic team. As a key member of our Patient Experience and Quality Team, you will play a vital role in ensuring that our patients and families receive exceptional care and service.Key Responsibilities:Partner with...
-
Patient Relations Specialist
1 week ago
Toronto, Ontario, Canada North York General Hospital Full timeJob Title: Patient Relations SpecialistAt North York General Hospital, we are committed to delivering exceptional patient care and experience. As a Patient Relations Specialist, you will play a vital role in ensuring that our patients and families receive the highest level of care and service.Key Responsibilities:Partner with healthcare teams and leadership...
-
Patient Relations Specialist
1 week ago
Toronto, Ontario, Canada North York General Hospital Full timeJob Title: Patient Relations SpecialistAt North York General Hospital, we are committed to delivering exceptional patient care and experience. As a Patient Relations Specialist, you will play a vital role in ensuring that our patients and families receive the highest level of care and service.Key Responsibilities:Partner with healthcare teams and leadership...
-
Patient Relations Specialist
4 days ago
Toronto, Ontario, Canada North York General Hospital Full timeJob Title: Patient Relations SpecialistNorth York General Hospital is seeking a highly skilled Patient Relations Specialist to join our dynamic team. As a key member of our Patient Experience and Quality Team, you will play a vital role in ensuring that our patients and families receive exceptional care and service.Key Responsibilities:Partner with...
-
Patient Relations Specialist
4 days ago
Toronto, Ontario, Canada North York General Hospital Full timeJob Title: Patient Relations SpecialistNorth York General Hospital is seeking a highly skilled Patient Relations Specialist to join our dynamic team. As a key member of our Patient Experience and Quality Team, you will play a vital role in ensuring that our patients and families receive exceptional care and service.Key Responsibilities:Partner with...
