Bilingual Resident Relations Specialist

4 weeks ago

Toronto, Canada Circular Materials Full time

**OVERVIEW**:
Reporting to the **Senior Manager, Customer Relations,** the **Bilingual Resident Relations Specialist** is the primary liaison between residents and collectors and processors who partner with Circular Materials. This position responds to inquires to support the services provided under the common collection system and escalations from supply chain partners. The incumbent will serve as an ambassador for Circular Materials, interacting with the residents, facilitating timely and accurate responses while providing high-quality service. A bilingual communication specialist who is an expert in engaging with the public would excel in this role.

**KEY RESPONSIBILITIES**:

- Investigate complaints regarding recycling collection practices or missed services, ranging from issues of obligated materials in the inbox to missed picks ups for eligible communities.
- Engage with the public, coordinate an escalation with vendors/suppliers.
- Manage escalated complaints and present solutions to residents.
- Develop and maintain communications and outreach for a variety of external audiences.
- Keep up to date on current recycling best practices and legislation in provinces in which Circular Materials operates.
- Coordinate information and education resources for recycling programs with other departments, municipalities, outside agencies, citizen groups, and businesses as needed by Marketing.
- Receive and respond to general inquiries escalating more specific inquiries to the relevant team member.
- Track interactions and resident input via a customer relations management software.
- Develop and maintain corporate resources and knowledge databases to trend resident concerns, ensure consistent messaging and build efficiencies when answering future inquiries.
- Gather and analyze best practices in resident support and customer service and make recommendations on how these best practices can be incorporated into the program.
- Participate in projects and assist in the development of project work plans, timelines, and summary reports as needed.
- Collaborate with team members to provide administrative support as needed.
- Ensure the organization and its vision, mission and values are consistently presented and demonstrated in a strong and positive image to relevant stakeholders.
- Lead by example in establishing and driving organizational culture; consistently model the organizational values.
- Perform other duties and assignments as required.

**QUALIFICATIONS**:
**Education**:

- Post-secondary education in a Communications or Public Relations field.

**Experience**:

- 2-5 years in a similar role in a team-oriented, collaborative environment.
- An understanding of both Circular Materials operated and municipal recycling programs to educate residents, internal team members etc. about CM programs.
- Excellent communications skills, verbal and written in both English and French - Being bi-lingual is a requirement for this role.
- Strong competency with MS Office (e.g., Excel, Word, PowerPoint).

**Knowledge/Competencies/Skills**:

- Ability to exercise independent judgement and act on it.
- Ability to de-escalate and handle challenging conversations with empathy and tact.
- Strong communication skills
- Strong organizational skills, ability to prioritize and multitask.
- Excellent analytical and creative problem-solving skills.
- Excellent listening and interpersonal skills.
- Logical and efficient, with keen attention to detail.
- Highly self-motivated and directed.
- Ability to effectively prioritize and execute tasks while under pressure.

**WORKING CONDITIONS**:

- The job demands that the incumbent have a flexible work schedule with periods of uneven workload.
- Our team supports producers across the country, so staggered shift schedules are required to support producers in multiple time zones. Full standard service coverage spans between 7:00 am and 5:30 pm EST.
- The incumbent can effectively manage change as Circular Materials implements its new program obligations.
- The team is currently working remotely.

**ABOUT US**:
Circular Materials is a national producer-led not for profit organization that supports producers in meeting their obligations under extended producer responsibility regulations across Canada. We are committed to building efficient and effective recycling systems to minimize waste, and ensure materials are reused again and again. Through the support of our founders and member producers, Circular Materials is implementing a national harmonized approach focused on improving recovery rates, meeting the needs and expectations of consumers, and protecting the natural environment.

Circular Materials is an Equal Opportunity Employer. We thank all applicants for their interest. Only those under consideration will be contacted.

  • Bilingual Inside Sales Specialist

    2 weeks ago

    Toronto, Ontario, Canada Bilingual Source Full time

    Bilingual Inside Sales SpecialistWe are seeking a driven, resilient, and curious professional to join our dynamic team in Midtown Toronto.About the Role:This is a full-time, in-office position where you'll play a vital role in building relationships, driving results, and contributing to a thriving business.Key Responsibilities:Engage in outbound calls to...

  • Bilingual Customer Service Representative

    4 weeks ago

    Toronto, Canada Bilingual Source Full time

    Job Opportunity: Bilingual Customer Sales and Service Specialist (French & English)Are you a people-oriented professional with a passion for sales and customer service? Do you thrive in a collaborative and growth-focused environment? This exciting opportunity offers the chance to expand your career, develop new skills, and contribute to a dynamic team.About...

  • Bilingual Customer Service Representative

    4 weeks ago

    Toronto, Canada Bilingual Source Full time

    Job Opportunity: Bilingual Customer Sales and Service Specialist (French & English)Are you a people-oriented professional with a passion for sales and customer service? Do you thrive in a collaborative and growth-focused environment? This exciting opportunity offers the chance to expand your career, develop new skills, and contribute to a dynamic team.About...

  • Bilingual Customer Relations Specialist

    2 weeks ago

    Toronto, Ontario, Canada Philips Full time

    Job Title: Bilingual Customer Relations SpecialistYour role:Take inbound customer service calls and provide accurate, satisfactory answers to Dental Professional questions and concerns.Take ownership to determine customer's requirements and recommend appropriate solutions.Effectively multitask while engaging with customers on the phone by properly utilizing...

  • Bilingual Customer Relations Specialist

    2 weeks ago

    Toronto, Canada Philips Full time

    Job Title: Bilingual Customer Relations SpecialistYour role:Take inbound customer service calls and provide accurate, satisfactory answers to Dental Professional questions and concerns.Take ownership to determine customer’s requirements and recommend appropriate solutions.Effectively multitask while engaging with customers on the phone by properly...

  • Bilingual Lease Administrator

    2 weeks ago

    Toronto, Ontario, Canada Bilingual Source Full time

    Bilingual Lease Administrator (Commercial) Reporting To: Associate Director, Lease Administration Position Summary The Bilingual Lease Administrator will join the Lease Administration team in Toronto, responsible for managing lease documents and ensuring accurate data entry related to commercial leases. This role requires attention to detail and the...

  • Bilingual Lease Administrator

    1 week ago

    Toronto, Ontario, Canada Bilingual Source Full time

    Bilingual Lease Administrator (Commercial) Reporting To: Associate Director, Lease Administration Position Summary The Bilingual Lease Administrator will join the Lease Administration team in Toronto, responsible for managing lease documents and ensuring accurate data entry related to commercial leases. This role requires attention to detail and the...

  • Bilingual Lease Administrator

    4 weeks ago

    Toronto, Canada Bilingual Source Full time

    Bilingual Lease Administrator (Commercial) Reporting To:Associate Director, Lease AdministrationPosition Summary The Bilingual Lease Administrator will join the Lease Administration team in Toronto, responsible for managing lease documents and ensuring accurate data entry related to commercial leases. This role requires attention to detail and the ability to...

  • Bilingual Lease Administrator

    4 weeks ago

    Toronto, Canada Bilingual Source Full time

    Bilingual Lease Administrator (Commercial) Reporting To:Associate Director, Lease AdministrationPosition Summary The Bilingual Lease Administrator will join the Lease Administration team in Toronto, responsible for managing lease documents and ensuring accurate data entry related to commercial leases. This role requires attention to detail and the ability to...

  • Bilingual Lease Administrator

    3 weeks ago

    Toronto, Canada Bilingual Source Full time

    Bilingual Lease Administrator (Commercial) Reporting To: Associate Director, Lease Administration Position Summary The Bilingual Lease Administrator will join the Lease Administration team in Toronto, responsible for managing lease documents and ensuring accurate data entry related to commercial leases. This role requires attention to detail and the...

  • Bilingual Lease Administrator

    2 weeks ago

    Toronto, Canada Bilingual Source Full time

    Bilingual Lease Administrator (Commercial) Reporting To: Associate Director, Lease Administration Position Summary The Bilingual Lease Administrator will join the Lease Administration team in Toronto, responsible for managing lease documents and ensuring accurate data entry related to commercial leases. This role requires attention to detail and the...

  • Bilingual Lease Manager

    2 weeks ago

    Toronto, Ontario, Canada Bilingual Source Full time

    Job OverviewThe Multilingual Lease Coordinator is an integral member of the Lease Administration team at Bilingual Source, responsible for managing commercial lease agreements and ensuring accurate data entry within Yardi Voyager. This role requires strong organizational skills, attention to detail, and excellent communication...

  • Bilingual Lease Administrator

    3 weeks ago

    Toronto, Canada Bilingual Source Full time

    Bilingual Lease Administrator (Commercial) Reporting To: Associate Director, Lease Administration Position Summary The Bilingual Lease Administrator will join the Lease Administration team in Toronto, responsible for managing lease documents and ensuring accurate data entry related to commercial leases. This role requires attention to detail and the ability...

  • Resident Services Specialist

    2 weeks ago

    Toronto, Ontario, Canada Shiplake Full time

    Job DescriptionWe are seeking highly motivated Resident Services Specialists to join our team in providing exceptional service to our residents.About the RoleThe Concierge desk is the central hub for all resident services. As a Resident Services Specialist, you will be the first point of contact for residents, guests, trades, and prospective residents,...

  • Resident Services Specialist

    3 weeks ago

    Toronto, Canada Shiplake Full time

    Does 'service with a smile' mean something to you? Do you enjoy seeing familiar faces on a regular basis? Does variety in your work and taking initiative something you enjoy and seek? If all of those speak to you, then we want you on our highly engaged team in our midtown premium properties! We are looking for Resident Services Specialists to elevate our...

  • Bilingual Client Relations Specialist

    21 hours ago

    Toronto, Canada HomeEquity Bank Full time

    WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse...

  • Resident Services Specialist

    1 week ago

    Toronto, Canada Shiplake Properties Limited Full time

    Does 'service with a smile' mean something to you? Do you enjoy seeing familiar faces on a regular basis? Does variety in your work and taking initiative something you enjoy and seek? If all of those speak to you, then we want you on our highly engaged team in our midtown premium properties! We are looking for Resident Services Specialists to elevate our...

  • Resident Services Specialist

    3 weeks ago

    Toronto, Canada Shiplake Full time

    Does 'service with a smile' mean something to you? Do you enjoy seeing familiar faces on a regular basis? Does variety in your work and taking initiative something you enjoy and seek? If all of those speak to you, then we want you on our highly engaged team in our midtown premium properties!We are looking for Resident Services Specialists to elevate our...

  • Resident Services Specialist

    2 weeks ago

    Toronto, Ontario, Canada Shiplake Properties Limited Full time

    Does 'service with a smile' mean something to you? Do you enjoy seeing familiar faces on a regular basis? Does variety in your work and taking initiative something you enjoy and seek? If all of those speak to you, then we want you on our highly engaged team in our midtown premium propertiesWe are looking for Resident Services Specialists to elevate our...

  • Bilingual QA Specialist

    2 days ago

    Toronto, Ontario, Canada Nexus Systems Group Inc. Full time

    We are seeking a highly skilled Bilingual QA Specialist to join our team at Nexus Systems Group Inc. As a Bilingual QA Specialist, you will be responsible for designing and executing test plans for Salesforce applications, identifying, documenting, and tracking defects and inconsistencies, collaborating with development teams to understand features and...