Customer Care Representative

4 weeks ago


Brampton, Canada Victaulic Full time

**Job Title**: Customer Care Representative

**Location**: Brampton, ON

**Job summary**

This role requires the ability to work in a fast-paced, demanding environment with strong attention to detail and excellent organizational skills. After an initial period, the role may allow for a hybrid work arrangement, offering greater flexibility.

**Who you are - Core responsibilities**:

- Process customer orders on web based and BPCS (AS400) system.
- Respond to internal and external customer inquiries in a timely manner.
- Expedite and source product to ensure that customer requirements are met.
- Deliver above and beyond customer service in a fast-paced environment.
- Collaborate with internal departments to facilitate customer needs.

***

**What you bring - Qualifications**:

- 3-5 years’ experience in customer relations
- Exceptional verbal and written communication skills
- Ability to meet deadlines, prioritize and multi-task
- Demonstrated interpersonal skills
- Ability to build and maintain strong customer relationships
- A high degree of emotional intelligence and business integrity
- Willingness to be a team player while working independently with little direction
- Decision-making, problem resolution and creative thinking skills
- Familiarity with MS Office Applications
- University degree or college diploma preferred

**Salary**: $55 - 65k (based on experience)

Victaulic is proud to be an Equal Opportunity Employer, welcoming applicants without discrimination based on age, race, colour, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status. Join us in creating an inclusive workplace that values the unique contributions of individuals from all backgrounds.

HP
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