Customer Care Representative

7 months ago

Brampton, Canada Dynacare Full time

**Where YOU work, makes a difference.**
- Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and _thrive_.

**Are YOU our next Customer Care Representative?**

The Customer Care Representative for the APS Contact Centre - Outbound calls will collect records on behalf of the insurance company and will be accountable for all contacts with all medical facilities with whom we have a request to forward patient medical records.

**This is a remote full time 1 year contract working Monday to Friday 9 am
- 5 pm (PST) or 12:00 pm - 8:00 pm (EST)**

**How YOU will make a difference**:

- Assist in locating client's medical office for report purposes.
- Assist in medical records collection for insurance purposes
- Ensure orders contain all the facility requires to allow production of a complete report and in a timely fashion
- Strong attention to detail on follow-up calls (ensure to collect detailed information on delay for completion of reports
- Contact clinics via phone and/or fax to obtain status of insurance report
- Capture all call and facility information for every contact and payment for producing reports
- Following SOPs to ensure compliance to the various insurance carriers and medical facilities
- Maintain quality of calls while attaining daily processed calls quota
- Any other tasks as assigned by Manager / Team Lead

**What YOU bring to the role**:

- You have completed Secondary School or equivalent
- You have at least 1 year of office experience
- You are customer-focused with a genuine care for patient’s health
- Prioritize and self-manage within a deadline-oriented environment
- Be extremely detail oriented

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.
- _
- Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees._
- _In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare_ _Accommodation_ _Policy a request for accommodation will be accepted as part of the Dynacare hiring process._

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