Training Instructor

6 months ago

Dartmouth, Canada Armstrongs Full time

At Armstrong’s we are Canada’s premiere alarm monitoring company. We are a part of the AvantGuard Monitoring company with the mission to create solutions for a safer world through our innovative technologies and caring people. We operate one of the largest and fastest growing monitoring companies in North America, monitoring alarms (security, fire, medical, environmental, IoT) throughout the U.S. and Canada for nearly 1.7 million people every day. At Armstrong's we are defined by our core values: We Care, We're Fun, We're Innovative, We value Relationships, We give great Service, and We work as a team to extend trust. In short, We Care F.I.R.S.T. about our employees and subscribers.

**Job Summary**

Under direction of the Director of Learning and Development, the Training Instructor is responsible for preparing new team members for work in Armstrong's monitoring center. Provide existing team members with ongoing training and professional development after leaving training, as well as introducing and immersing team members in Armstrong's culture. They are also responsible for conducting weekly audits and assisting with administering Armstrong's quality program. This position is full time and required to work 8 hours between the hours of 8 am and 9 pm.

**Essential Job Functions**:

- Prepare new team members for work in the monitoring center by teaching planned material during assigned training courses
- Help the department reach auditing goals each week by completing audit assignments
- Provide constructive audit feedback to Operations as part of administering Armstrong's quality program and policy
- Work with Dealer Care to resolve dealer complaints through research and collaboration
- Promote and be an exemplary example of We Care FIRST and Armstrong's culture though words, actions, and attitude
- Answer questions and evaluate operator understanding of training material and adjust pace, teaching method, and/or style to fit their needs
- Create, prepare, and deliver processing activities, role-playing scenarios, and training outlines for each training course
- Self-manage responsibilities and assignments

**Responsibilities / Duties / Tasks**:

- Prepare training materials for each assigned training course including printing and binding training manuals, printing out expectations and policies, etc.
- Exemplify excellent customer service, communication and public relations skills and demonstrate ability to work well under pressure for extended periods of time
- Assist with the creation of new training material and keep current training material up to date
- Demonstrate proper signal procedures to new team members during training
- Huddle with each new team member during the training process and fill out their OJT document
- Proctor and score outbound tests and ancillary tests
- Strong attention to detail, focus and follow through
- Motivate and exemplify our core values and culture for team members
- Support HR and Operations in culture related items (parties, lunches, activities, etc.)
- Report on and take responsibility for training class pass rate
- Maintain the organization and cleanliness of the training room
- Verify and approve new team member time cards weekly
- Assist with auditing failing scores a second time per Armstrong's quality policy
- Silent monitor operators as assigned in the monitoring center
- Take signals as assigned in the monitoring center
- Assist HR in the interview process of new team members and provide detailed feedback
- QA checkups and self-audits with operators upon request
- Teach additional ancillary training classes as assigned
- Graduation party planning and execution
- Maintain personal and department goals and KPI’s
- Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

**Job Qualifications / Skill Requirements**:

- Maintain a consistent and predictable schedule
- Associates degree or equivalent work experience
- Ability to break down complex procedures and processes into easily understood concepts
- Display confidence and energy while standing/presenting in front of a group
- Demonstrate a high quality of work while under the pressure of being observed
- Ability to adapt communication style to the needs of different team members
- A record of excellent quality assurance scores
- Ability to problem solve and make judgement calls
- Effectively teach for understanding
- Meet strict deadlines
- Strong goal setting and demonstrate a sense of urgency
- Brainstorming, innovating, and adult learning

Armstrong's is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employee.

  • Training Instructor

    6 months ago

    Dartmouth, Canada Armstrongs Full time

    At Armstrong's we are Canada's premiere alarm monitoring company. We are a part of the AvantGuard Monitoring company with the mission to create solutions for a safer world through our innovative technologies and caring people. We operate one of the largest and fastest growing monitoring companies in North America, monitoring alarms (security, fire, medical,...

  • Ece Instructor

    6 months ago

    Dartmouth, Canada CBBC Career College Full time

    **About the company** CBBC Career College is the oldest and most recognized private college in Sydney, Nova Scotia, established in 1958. With additional campuses in Halifax and Dartmouth, more than 15,000 alumni have secured successful careers cross the province. CBBC Career College brings a practical, student-centric approach to our students with 13...

  • Swimming Instructor

    1 month ago

    Dartmouth, Canada Cole Harbour Place Full time

    **Swimming Instructor** Cole Harbour Place is a 200,000 square foot sport and recreation facility located in Cole Harbour, Nova Scotia. We are here to serve and accommodate members of our local and surrounding communities to achieve their personal health and wellness goals. The facility includes pools, rinks, weight room and training centre, dance and...

  • Become a Professional Driving Instructor

    4 weeks ago

    Dartmouth, Nova Scotia, Canada Universal Driving School Full time

    Job Summary:We are seeking a highly motivated and experienced driving instructor to join our team at Universal Driving School. As a driving instructor, you will be responsible for teaching new drivers the skills and knowledge needed to pass their road tests and become safe, confident drivers.About the Role:You will conduct road test examinations and evaluate...

  • Microsoft Applications Instructor

    6 months ago

    Dartmouth, Canada CBBC Career College Full time

    CBBC Career College is the oldest and most recognized private college in Sydney, Nova Scotia, established in 1958. With additional campuses in Halifax and Dartmouth, more than 15,000 alumni have secured successful careers cross the province. CBBC Career College brings a practical, student-centric approach to our students with 13 programs in business,...

  • Instructor - Woodwinds/piano

    6 months ago

    Dartmouth, Canada Ekko Mindful Music Studio Full time

    Ekko Mindful Music Studio is looking for a new Woodwinds instructor to join the team, with Wednesday and Friday evening availability. **About the Studio**: Ekko Mindful Music Studio opened its doors early in 2021. Located in the heart of Downtown Dartmouth, the studio aims to provide positive, stress-free, inclusive, and welcoming learning environments for...

  • Veterinary Education Instructor

    2 months ago

    Dartmouth, Canada Nova Scotia SPCA Full time

    **Location**: SPCA College of Animal Welfare - Dartmouth, NS **Job Type**: Permanent full-time; Open to part-time arrangements **Compensation**: Negotiated based on qualifications and experience **Start date**:As soon as available The Nova Scotia SPCA College of Animal Welfare is looking for a Registered Veterinary Technician or experienced Veterinary...

  • Training Development Specialist

    4 weeks ago

    Dartmouth, Nova Scotia, Canada General Dynamics UK Full time

    About General Dynamics Mission Systems–CanadaWe're a purpose-driven organization dedicated to cultivating careers and establishing a workplace that thrives on diversity. Our mission is to provide engineering technology solutions that address some of the world's most critical problems, alongside some of the brightest engineering minds.Estimated Salary:...

  • Instructor - Guitar & Ukulele

    6 months ago

    Dartmouth, Canada Ekko Mindful Music Studio Full time

    Ekko Mindful Music Studio is currently looking for a new Guitar & Ukulele Instructor to join our team on Saturdays! **About the Studio**: Ekko Mindful Music Studio opened its doors early in 2021. Located in the heart of Downtown Dartmouth, the studio aims to provide positive, stress-free, inclusive, and welcoming learning environments for all. We believe...

  • Driving Instructor

    6 months ago

    Dartmouth, Canada Universal Driving School Full time

    Work Term: Permanent - Work Language: English - Hours: 35 to 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: Experience an asset **Tasks**: - Conduct road test examinations and evaluate the driving ability of applicants for driver's licences - Demonstrate and explain the handling and mechanical operation of motor...

  • Driving Instructor

    2 months ago

    Dartmouth, Canada Universal Driving School Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 35 to 40 hours per week - Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Conduct road test examinations and evaluate the driving ability of applicants for driver's licences - Demonstrate and explain the handling and...

  • Instructor - Voice & Piano

    6 months ago

    Dartmouth, Canada Ekko Mindful Music Studio Full time

    Ekko Mindful Music Studio is currently looking for a new voice & piano instructor to join the team on Tuesday afternoons/evenings. **About the Studio**: Ekko Mindful Music Studio opened its doors early in 2021. Located in the heart of Downtown Dartmouth, the studio aims to provide positive, stress-free, inclusive, and welcoming learning environments for...

  • driving instructor

    2 months ago

    Dartmouth, Canada Universal Driving School Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 35 to 40 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificateTasksConduct road test examinations and evaluate the driving ability of applicants for driver's licencesGive instruction on comportment, personal development, make-up application and...

  • driving instructor

    2 months ago

    Dartmouth, Canada Universal Driving School Full time

    Work Term: PermanentWork Language: EnglishHours: 35 to 40 hours per weekEducation: Secondary (high) school graduation certificateExperience: Experience an assetTasksConduct road test examinations and evaluate the driving ability of applicants for driver's licencesGive instruction on comportment, personal development, make-up application and modelling...

  • Training Analyst

    7 months ago

    Dartmouth, Canada General Dynamics UK Full time

    Company Description At General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions—we are dedicated to cultivating careers. Our mission is to establish a workplace that thrives on diversity, where your beliefs, cultural background, experiences, and ideas are valued and contribute to our collective strength. If...

  • French Science Program Coordinator and Instructor

    6 months ago

    Dartmouth, Canada Mad Science Group Full time

    **Benefits**: - Employee discounts - Flexible schedule - Training & development Are you someone who is dynamic and motivated to help develop our business? Why not join our growing company dedicated to getting kids excited about science! You will be an integral member of the Mad Science team, bringing in your sales and marketing talents! **Company...

  • Aquatics Team Lead

    2 months ago

    Dartmouth, Canada Cole Harbour Place Full time

    Under the supervision of the Aquatics Director, the Team Lead is responsible for overseeing aquatic programming, performance evaluations, and daily staff supervision. In addition the Team Lead assists with day to day functions such as administrative tasks, event planning and operation, and communicating effectively and professionally with team members and...

  • Practicum and Employment Specialist

    3 months ago

    Dartmouth, Canada CBBC Career College Full time

    **About the company** CBBC Career College is the oldest and most recognized private college in Sydney, Nova Scotia, established in 1958. With additional campuses in Halifax and Dartmouth, more than 15,000 alumni have secured successful careers cross the province. CBBC Career College brings a practical, student-centric approach to our students with 13...

  • Sales & Marketing Manager

    6 months ago

    Dartmouth, Canada Mad Science Group Full time

    **Benefits**: - Employee discounts - Flexible schedule - Opportunity for advancement - Training & development Are you someone who is dynamic and motivated to help develop our business? Why not join our growing company dedicated to getting kids excited about science! You will be an integral member of the Mad Science team, bringing in your sales and...

  • Inside Sales

    7 months ago

    Dartmouth, Canada Graybar Full time

    **Job Brief**: Provide sales and administration support for the Rockwell Automation Solutions and Services portfolio of offerings. Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada. Graybar Canada - a division of Graybar Electric US - is a leader in...