Technical Service Supervisor

4 months ago

Delta, Canada Staffing Choices Full time

**Location**:Delta (BC), British Columbia

**Join Our Team and Explore Boundless Opportunities**

As diverse and limitless as the world of vacuum technology, so too are the career opportunities at our company. This could be the role you’ve been searching for. By joining our team, you will work in a dynamic, fast-paced, and innovative environment that operates with the close-knit feel of a family-owned company, supported by over 3,500 professionals across 44 countries worldwide. In Canada, we proudly maintain a direct OEM presence with four key sites: Montreal, Toronto, Vancouver, and Calgary.

**Key Responsibilities**:

- Maintain a clean and organized workspace at all times.
- Coordinate workshop activities, including work in progress, customer support, and operations, to ensure optimal customer service.
- Evaluate work required on equipment slated for repairs, identify customer needs, and plan execution accordingly.
- Review and take necessary actions on work orders to ensure smooth operations.
- Adhere to and enforce all established procedures and standards (ISO 9001-2008).
- Respond to service calls from existing and potential customers, assisting with technical questions and emergency service requests.
- Personally handle repairs on both complex and standard equipment.
- Support the Inventory Supervisor in managing and controlling stock levels.
- Oversee shipping and receiving activities, including stock transfers and incoming pumps.
- Coordinate and schedule service calls and follow up with customers as needed.
- Assist with planning and executing service contracts, ensuring timely completion and customer satisfaction.
- Occasionally respond to emergency calls, including traveling to customer locations at any time to resolve identified issues.
- Coordinate building maintenance activities to ensure a safe and well-maintained workspace.

**HR Management Responsibilities**:

- Directly supervise all service team members, including technicians, administrators, and helpers.
- Ensure all team members understand their roles and are given opportunities to grow within the company.
- Oversee time and vacation management in collaboration with the Regional Sales Manager.
- Conduct annual employee appraisals, setting clear objectives and providing regular feedback and development plans (minimum of three reviews per year).

**Additional Responsibilities**:

- Foster a positive and encouraging atmosphere for all team members.
- Assist in budget preparation for the service department.
- Undertake any additional tasks and responsibilities as assigned by the immediate supervisor.

**Education and Qualifications Required**:

- A vocational school diploma in Industrial Mechanics.
- Six to eight years of experience in an industrial environment, ideally involving the repair and servicing of pumps, including some experience as a team leader or supervisor.

**Skills and Competencies**:

- Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
- Functional proficiency in a second language, where required.
- Strong ability to coordinate and supervise the work of others.
- Excellent analytical thinking, teamwork, social skills, and a strong sense of responsibility.

Pay: $75,000.00-$90,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Day shift

Ability to commute/relocate:

- Delta, BC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- How many years of industrial environment you have where pumps are

repaired/serviced (including some as team leader/supervisor)

**Experience**:

- Supervising experience: 1 year (required)

**Location**:

- Delta, BC (preferred)

Work Location: In person

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