Operations Supervisor
4 days ago
**Requirements**:
Monday to Friday 8:30am - 5:00pm
Working vehicle, valid driver’s license, 3-years clean driving record
Related Post-Secondary Education (not required but preferred)
Capable of safely moving 100-600-pound copiers with a stair climber
3+ years’ experience supervising and managing a team
Proficient in Microsoft Office Suite, ERP & CRM
Pallet Jack certified
**POSTING**:
Do you enjoy being the “Jack of all trades”?
Do you want to supervise a small and growing team?
Are you physically capable of moving full size copiers with a stair climber?
Can you happily offer remote and diagnostic support to customers?
KOPYR, is “Vancouver’s GO-TO Business Systems Provider” for over 40 years. As an operations supervisor, your main responsibilities will be to ensure that the daily operations of the business are running smoothly and efficiently, including the supervision of our highly talented service technicians. This position reports to the General Manager but may also report to the CFO. You would be KOPYR’s “Go-TO” person
**Duties & Responsibilities**
Accountable for the operation of the service and warehouse department, includes shipping, receiving and inventory.
Manage schedules, plan and prioritize tasks, and ensure that resources are being used efficiently. Keep accurate records and maintain documentation.
Communicate effectively with customers and ensure that their needs are being met. Handle customer complaints, resolve issues, and maintain a positive relationship with clients.
Have a strong technical background in copiers and related equipment. Be able to diagnose and resolve technical issues, provide technical support to the service team, and keep up to date with the latest industry trends and developments.
Have experience managing a team of service technicians, providing guidance, support, and feedback. Be able to set performance targets, monitor progress, and create a positive team culture.
Overall, as an operations supervisor at KOPYR, you want to “get your hands dirty” by helping deliver equipment and simultaneously manage the service and warehouse. “Think outside the box” and be confident in your decisions. You will need to be organized, detail-oriented, and able to juggle multiple priorities at once. Remain calm in stressful situations, work under pressure and meet deadlines. You will also need to be an effective communicator with management, able to work well with both customers and employees, and have a solid understanding of service department, business operations and profitability.
**We offer**:
- $80,000 - $90,000 annually
- Benefits following successful completion of probation (RRSP, Medical, Dental)
- Great team environment
- Professional Development
**Job Types**: Full-time, Permanent
**Salary**: $80,000.00-$90,000.00 per year
**Benefits**:
- Extended health care
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Delta, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have a valid driver's license, 3-years clean driving record and a working vehicle?
**Experience**:
- Supervising (required)
Work Location: In person
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