Warranty Coordinator

3 months ago

Ottawa, Canada The Minto Group Full time

**WARRANTY COORDINATOR**
*Location: Barrhaven, Ontario**Build your future at Minto**
Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.
**Your offer will include**:

- Competitive salary
- Annual bonus + benefits effective 1st day + RRSP matching plan + 3 weeks’ vacation
- Tuition reimbursement plans and professional development courses
- Employee recognition platform - Be rewarded by your colleagues for your contributions
- Flexible summer hours
- Many exciting career opportunities

**Your Role on our Team**:
The Warranty Coordinator is responsible for providing customer service to homeowners in order to process all inquiries related to service, repairs or outstanding work.
**In this role, you will**:

- Check Tarion portal daily to identify and print any new conciliations, 30 days, year ends or two year inspections
- Review any emergency calls from the previous night or weekend and follow up with home owner and/or trades
- Coordinates repair appointments for Customer Care, Trade Partners and Homeowners, 30 days, year ends, two year, service calls, and or MSD inspections;
- Responsible for processing all Service Tech paper work
- Print “scheduled today” list on a daily basis and contact all Trades to ensure successful work days
- Reschedule any additional follow up appointments that are necessary
- Update DAILY, QAPAD, close calls, add notes make sure booking dates are accurate
- Process invoices in SAP
- Manage vendor cards and the check in check out process
- Send all Trades, weekly, the QAPAD aging report
- Responds and assists with resolving all after sales complaints;
- Tracks and closely monitors all active Customer Care files and ensure they are completed within the set deadlines as indicated by the Tarion Warranty Corporation;
- Provides updates and corresponds with the Tarion Warranty Corporation in regards to files that have been escalated with their office;
- Coordinate all repairs in model homes where necessary;
- Order materials as instructed by Managers/Inspectors/Techs
- Other duties within the scope, spirit and purpose of the job, as requested by management

**We would like you to have**:

- High School Diploma is required or a College Diploma (Construction, Home Building, Administration or related discipline) is an asset.
- A minimum of five (5) years of relevant work experience in customer service role.
- Microsoft Office (Word, Excel), Outlook
- Tarion Warranty Corporation Construction Performance Guidelines and Warranty Coverage is an asset
- Knowledge of construction processes and repair methods is an asset
- Strong knowledge of the Minto New Home Manual is an asset
- Communication skills (listening, verbal and written)
- Problem Solving
- Organizational skills
- Attention to detail
- Customer service focused
- Team player

TAS2

  • Warranty Coordinator

    3 months ago

    Ottawa, Canada The Minto Group Full time

    **WARRANTY COORDINATOR** **Location: Barrhaven, Ontario **Build your future at Minto!** Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment...

  • Warranty Coordinator

    4 months ago

    Ottawa, Canada The Minto Group Full time

    **WARRANTY COORDINATOR** **Location: Orleans - 2603 Tenthline Road **Build your future at Minto!** Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing...

  • Warranty Coordinator

    3 months ago

    Ottawa, Canada Minto Group Full time

    WARRANTY COORDINATOR **Location**: Orleans - 2603 Tenthline Road Build your future at Minto! Since 1955, we've been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it's all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing...

  • Community Coordinator

    2 weeks ago

    Ottawa, Canada Mattamy Homes Corporation Full time

    Location: Ottawa, Ontario – on site roleCompany: Mattamy Homes CanadaDepartment: Warranty Department, OttawaEmployment Type: Full-Time, PermanentReports to: Warranty ManagerWhen it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. Our team is as solid as they come. At Mattamy, we are optimistic,...

  • Community Coordinator

    2 weeks ago

    Ottawa, Canada Mattamy Homes Corporation Full time

    Location: Ottawa, Ontario – on site roleCompany: Mattamy Homes CanadaDepartment: Warranty Department, OttawaEmployment Type: Full-Time, PermanentReports to: Warranty ManagerWhen it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. Our team is as solid as they come. At Mattamy, we are optimistic,...

  • Warranty Coordinator, 30 Day

    6 days ago

    Ottawa, Ontario, Canada Minto Group Full time

    Warranty Coordinator role involves providing customer service to homeowners, processing inquiries, and coordinating repairs. Minto, a leading Canadian home builder, is seeking a skilled Warranty Coordinator to join their team in Ottawa South. With a legacy of nearly 70 years, Minto has been named one of Canada's Best Managed Companies in 2024. The ideal...

  • Community Coordinator

    2 weeks ago

    Ottawa, Canada Mattamy Homes Full time

    Location: Ottawa, Ontario – on site role Company: Mattamy Homes Canada Department: Warranty Department, Ottawa Employment Type: Full-Time, Permanent Reports to: Warranty Manager When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centered on a foundation of great people,...

  • Community Coordinator

    2 weeks ago

    Ottawa, Canada Mattamy Homes Full time

    Location: Ottawa, Ontario – on site role Company: Mattamy Homes Canada Department: Warranty Department, Ottawa Employment Type: Full-Time, Permanent Reports to: Warranty Manager When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centered on a foundation of great people,...

  • Warranty Coordinator, 30 Day

    3 months ago

    Ottawa, Canada Minto Group Full time

    WARRANTY COORDINATOR **Location**: Ottawa West Build your future at Minto! Since 1955, we've been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it's all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We...

  • Service Warranty Coordinator

    1 month ago

    Ottawa, Ontario, Canada Mattamy Homes Full time

    Location: Ottawa, Ontario (on-site role) Company: Mattamy Homes Canada Department: Warranty, Ottawa Division Employment Type: Full-Time Reports to: Senior Manager, Warranty At Mattamy Homes, we pride ourselves on being leaders in innovative homebuilding and community development. Our success is built on a strong foundation of dedicated individuals who...

  • Warranty Coordinator, 30 Day

    2 weeks ago

    Ottawa, Ontario, Canada Minto Group Full time

    Warranty Coordinator (12-Month Term) Join our team at Minto, a company that has been building thriving communities for nearly 70 years. We are proud to have been named one of Canada's Best Managed Companies in 2024, a testament to our dedication to providing an exceptional employee experience. We believe great employees like you are essential to our...

  • Warranty Coordinator

    2 weeks ago

    Ottawa, Ontario, Canada Minto Group Full time

    About the RoleThe Warranty Coordinator is a key member of our team, responsible for providing exceptional customer service to homeowners. This role involves processing inquiries related to service, repairs, or outstanding work, ensuring timely and efficient resolution.Key ResponsibilitiesMonitor the Tarion portal daily to identify and print new conciliations...

  • Warranty Coordinator

    2 weeks ago

    Ottawa, Ontario, Canada Minto Group Full time

    About the RoleThe Warranty Coordinator is a key member of our team, responsible for providing exceptional customer service to homeowners. This role involves processing inquiries related to service, repairs, or outstanding work, ensuring timely and efficient resolution.Key ResponsibilitiesMonitor the Tarion portal daily to identify and print new conciliations...

  • Warranty Coordinator

    2 weeks ago

    Ottawa, Ontario, Canada Minto Group Full time

    About the RoleThe Warranty Coordinator is a key member of our team, responsible for providing exceptional customer service to homeowners. This role involves processing inquiries related to service, repairs, or outstanding work, ensuring timely and efficient resolution.Key ResponsibilitiesMonitor the Tarion portal daily to identify and print new conciliations...

  • Low Rise Warranty Inspector

    3 months ago

    Ottawa, Canada Claridge Homes Full time

    At Claridge Homes, we are dedicated to quality and craftsmanship without compromise. Established in 1986 and located in Ottawa, ON, we pride ourselves on providing a healthy, diverse, and balanced work environment. Working with a team of over 250 full-time employees, top contractors and professionals, we have grown to become Ottawa’s largest land developer...

  • Warranty Technician

    4 months ago

    Ottawa, Canada The Minto Group Full time

    **WARRANTY TECHNICIAN, 30 DAY** **Location: Barrhaven, Ontario** **Build your future at Minto!** Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing...

  • Warranty Services Supervisor

    1 month ago

    Ottawa, Ontario, Canada Mattamy Homes Limited Full time

    Location: Ottawa, Ontario (On site 5 days/week)Employment Type: Full-Time Reports to: Senior Manager, Warranty At Mattamy Homes, we are synonymous with innovative homebuilding and meticulously designed communities. Our team embodies strength and collaboration, continually striving to make a meaningful impact in the homebuilding sector. The Warranty Services...

  • Warranty Services Technician

    3 months ago

    Ottawa, Canada Kohltech Windows & Entrance Systems Full time

    Kohltech Windows and Entrance Systems is one of Canada’s largest window and door manufacturers. We believe our growth and success can be directly attributed to the emphasis we place on service, quality, and innovation and the involvement, commitment and enthusiasm of our outstanding employees. Kohltech has manufacturing facilities in Nova Scotia, Ontario...

  • Assistant Warranty Manager

    3 months ago

    Ottawa, Canada Mattamy Homes Full time

    **Location**: Ottawa, Ontario **Company***: Mattamy Homes Canada **Department**: Warranty Service, Ottawa Division **Employment Type**: Full-Time, On-Site (in office 5 days) **Reports to**: Manager, Warranty Service When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is...

  • Assistant Warranty Manager

    3 months ago

    Ottawa, Canada Mattamy Homes Full time

    **Location**: Ottawa, Ontario **Company**: Mattamy Homes Canada **Department**: Warranty Service, Ottawa Division **Employment Type**: Full-Time, On-Site (in office 5 days) **Reports to**: Manager, Warranty Service When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is...