Manager, International and Community Programs

2 weeks ago

Waterloo, Canada Accelerator Centre Full time

We’re building the world’s #1 full-stack startup hub and we’re looking for a qualified, energetic and flexible individual to join our fast-paced and dynamic entrepreneurial organization.

**KEY RESPONSIBILITIES**

**Community Programs**
- Design and implement new processes to improve program efficiency and client experience for current and new programs and train staff and mentors accordingly
- Manage the Programs and Client Experience Coordinators working within the Accelerator Centre’s Community Programs
- Lead the delivery of the Accelerator Centre’s Alumni Program including:

- Being responsible for sales and revenue targets within the program.
- Maintaining regular communication and touchpoints with alumni
- Build strong working relationships with and advocate for clients and encourage their success using internal tracking processes and monitoring client activity and engagement.
- Responsible for client experience initiatives within the Community Programs including finding, deploying, managing and maintaining all customer experience platforms and tools.
- Offer programming and event recommendations to senior leadership based on observations and client conversations
- Lead the Programs and Client Experience Team in government reporting related to the Accelerator Centre’s Community Programs
- Provide support and leadership to cross organizational teams/projects providing input from a programming and client perspective.

**International Programs**
- Work with the Director, Programs and Client Experience to secure licensing and programming deals with accelerators and incubators internationally.
- Find opportunities for joint programming initiatives with international accelerators and incubators
- Assist in program design for the International Acceleration Program and lead the delivery of programming to international partners
- Lead the project management of all current and new licensing and international programming agreements within the Accelerator Centre.
- Provide consulting services to accelerators and incubators working with the Accelerator Centre in a licensing or international programming partnership.
- Design and implement customer experience processes for licensing and International Acceleration Program clients.
- Monitor and assess the success of customer experience processes for licensing and international programming clients.
- Account management of all licensing and international programming clients as well as post-engagement follow ups to find other ways for the Accelerator Centre to provide continued support.
- Manage and lead the success of the Accelerator Centre’s Startup Visa Program.

**Client Experience**
- Consistently and proactively meet with entrepreneurs within our Community Programs to develop a deep understanding of their needs in the program.
- Collect ongoing entrepreneur feedback, identify improvement opportunities
- Assist in securing partnerships to enhance the Accelerator Centre’s offerings to clients.
- Be the Chief Everything Officer (CEO), find opportunity in every task and support the company and team.

**WHAT WE ARE LOOKING FOR**
- Applicants must be legally authorized to work in Canada
- Minimum 5 - 7 years of experience providing exceptional customer experiences for clients or industry partners and administering programs by implementing process-driven initiatives
- Post-secondary education in business management, operations, event management, related discipline, or equivalent business experience
- Experience managing teams
- Clear verbal and written communication skills
- Conducts business in a professional manner at all times, leading by example with a positive team attitude in all aspects
- Excellent organizational, trouble-shooting, and interpersonal skills
- A self-starter that can work under mínimal supervision and can juggle multiple projects and priorities
- Strong attention to detail
- Prior sales experience is an asset
- Willing and able to travel internationally
- Must be comfortable and proficient performing all job functions on a PC

Bonus points if you:

- Have experience working with international stakeholders
- Has an understanding of the startup life cycle
- Has used HubSpot or similar CRM platforms
- Experience using Learning Management Systems

**HYBRID WORK**

**WHY JOIN THE AC?**

**Our vision**

We’re on a mission to lead the global innovation economy by 2025. To do that, we are expanding our programs to meet the needs of a variety of diverse stakeholders, including startups, corporate leaders, academia, and community partners.

It also means we’re building stronger connections with the global community, providing pathways for new companies to break into international markets and find investment opportunities. Our plan is ambitious and will see the AC launch a number of new programs and services - all with the aim of better serving the innovation community and putting the organization and the region at the forefront of the glo

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