Manager, Information Technology

2 weeks ago

Waterloo, Canada Home and Community Care Support Services Full time

**Job Description**:
**JOB POSTING - MANAGER, INFORMATION TECHNOLOGY (IT)**

**POSITION TITLE**: Manager, Information Technology***

**REPORTS TO**: Director, Information Technology

**POSITION STATUS**: Permanent, Full-Time

**DIVISION / DEPARTMENT**: Patient Services

**LOCATION**:Waterloo Wellington (Base = Waterloo Office)

**COMPETITION NUMBER**:24-A-004

**POSTING DATE**:Monday April 29, 2024

**CLOSING DATE**:4:30 pm, Monday May 6, 2024

**Position Summary**

Reporting to the Director, Information Technology, the Manager, Information Technology is responsible for leading Home and Community Care Support Services Waterloo-Wellington’s (HCCSS WW) Information Technology operations with a focus on customer support and projects (hardware, software, security, and move planning).

The overall goal of the position is to make it easy for HCCSS WW staff to access the high-quality support they need so they can effectively serve our residents and improve the patient experience.

**What will you do?**
- Oversee the day-to-day operations of HCCSS WW’s IT service desks including (but not limited to): maintaining service quality and SLA standards, balancing team workload, ensuring adequate coverage, providing advice, and personally taking on or directly assisting in resolving complex or high priority requests
- Providing people management to IT staff through prioritizing and delegating work
- Undertaking annual and on-going staff performance management including development/assessment of performance improvement plans, goal setting, identification of learning opportunities, career coaching and on-going mentoring
- Developing an annual work plan and support the Director with implementation of the Provincial strategic and operational roadmaps
- Providing input and advice on departmental procedures and systems
- Supporting the selection of new hardware and software
- Maintaining a good understanding of Ministry directives and ensuring they are followed
- Keeping abreast of new developments / technologies / processes in the IT industry
- Making recommendations to implement innovations to yield improvements/efficiencies
- Locally managing any IT-related provincial issues and projects that impact WW operations
- Regularly collaborating and communicating with other HCCSS business units and external stakeholders on projects and deployments
- Providing both knowledge/expertise as well as core project management services (scope, budget, reporting) for both internal and system-wide projects
- Providing leadership on Provence-wide IT initiatives
- Managing external contractors to ensure contract is respected and quality is achieved
- Providing input to working groups / business leaders / project teams as to how to leverage technology to improve business process
- Working with internal customers to ensure technical support is meeting business needs
- Other duties as assigned.

**What must you have?**
- Education and experience typically includes a university degree / college diploma with specialization in computer science / technology, and 5 - 7 years of experience
- Expertise in technical systems analysis and management, including hands-on experience with computer networks, hardware, and software
- Experience with supervising others in a customer service-focused environment
- Certification in ITIL Foundation
- Certification(s) in Microsoft 365, Azure, and related products is an asset
- Knowledge of the Ontario health sector including current Digital Health strategies and initiatives
- Knowledge of IT specific privacy and security regulatory environment
- Knowledge of project management methodologies
- Knowledge of the HCCSS’s programs and services
- Knowledge in technology and information management (hardware, software)
- Demonstrated communication and interpersonal skills to work with internal and external partners

**What would give you the edge?**
- Experience managing a team in a hybrid work model environment

**What do you need to know?**
- This position is required to participate on a provincial on-call rotation schedule

**How do you apply?**

**Committed to Diversity and Inclusion**

In line with our fundamental values of collaboration, respect, integrity and excellence, Home and Community Care Support Services is an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.
- Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests are required to be submitted for review and validation prior to an offer of employment._

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