Program Manager

3 weeks ago

Waterloo, Canada KidsAbility Full time

**Program Manager**

**Supporting SPOT & Enhanced Support Services (ESS)**

**Assigned Site**:Multiple

**Full-time Equivalency**:1.0 FTE

**Employment type**: Permanent

**Commencing**:March 4, 2024

**Who we are**:
Our mission at KidsAbility is to empower children and youth to realize their full potential. We are a not-for-profit, equal opportunity employer supporting over 17,000 children and youth to reach their communication, social, physical, and behavioural goals each year. From birth to age 21, we are here to help navigate the journey of childhood through to adulthood, providing early and exceptional family-centred services. With over 65 years of proven and dedicated community outreach within the Waterloo and Guelph Wellington Regions, we continue to lead with purpose to ensure the needs of our community are met. We work to build a strong, inclusive tomorrow as we learn from our past, respond to our present, and anticipate our future. We believe that by living our values, our impact can be profound, and together, we can build brighter futures.

**Why join us**:
With core values such as collaboration, respect, accountability, integrity, and inclusion, KidsAbility offers employees:

- Access to Employee Assistance Programs
- Organizational transparency on missions, visions, and future development
- Wellness initiatives, social events, and opportunities to give back to your community
- A supportive and caring work environment with a strong focus on client service and supporting staff to meet our mission critical work
- If eligible, comprehensive benefits, short
- and long-term disability income protection benefits, optional group RRSP program, generous vacation package, paid personal leave days, as well as closure and discretionary days

**How you will make an impact**:
The Program Manager promotes and supports KidsAbility’s Mission and Leadership Philosophy by being a positive and enthusiastic role model for all staff and will:

- Maintain a high level of employee engagement and promoting a healthy organizational work culture
- Encourage innovation, creativity, learning and safety in all staff
- Provide Client Services and organizational leadership to ensure a high quality, family centered, performance-oriented service
- Work cooperatively with other members of the Client Services Team to communicate information and increase program continuity and organizational effectiveness.

**What you will do**:
The Program Manager is responsible for:

- Designing, planning, implementing, and monitoring/assessing the success of SPOT/ESS programs in collaboration with the senior leadership team
- Tracking and supporting the productivity of their team and program
- Supporting the implementation of the Life Needs Model of service delivery, CanChild’s 6 F’s, supports family centered care, solution-focused coaching, and inter-professional practice
- Providing indirect supervision of staff, supporting and fostering a team environment
- Program monitoring, coordination, and evaluation; overseeing task assignment, completion and workload distribution for assigned employees
- Supporting program development and implementation; working in collaboration with both the Associate Director, regarding services, staff and program issues and provides suggestions for resolution, and Clinical Managers to ensuring clinical excellence and efficiencies are met
- Assisting with the development of program budgets, monitoring program expenditures, as required
- Developing high performing teams, ensuring programs and services are high functioning, monitoring customer service and client satisfaction, and supporting staffing assignments, as needed

**What you need**:

- Degree in Health, Social Sciences, or related clinical discipline or equivalent relevant experience
- Minimum of three (3) years’ experience at KidsAbility or similar type of setting and a minimum of one (1) year supervision/managerial experience
- Ability to integrate sound clinical theory and practice into the program
- Experience in program planning, development and implementation and evaluation
- Demonstrates effective communication skills; the ability to delegate as well as accept direction; committed to a team-oriented approach; able to coordinate staff and program resources to meet identified needs and targets
- Ability to navigate and lead others through change and to respect diversity in roles and responsibilities within KidsAbility
- Demonstrated commitment to inter-professional process and to the management of clinical services
- Experience and/or willing to manage within a unionized environment
- Travel is required; you must have a valid driver’s license and access to a reliable vehicle with public liability/property damage coverage

**What we’re looking for**:

- Clinical or management experience in pediatric rehabilitation is an asset
- Experience working with community partners is considered an asset
- Experience with Partnering for Change (P4C) model

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