Senior Contracting Administrator

2 months ago

Toronto, Canada Foresters Financial Full time
Job Description

Key responsibilities

  • Respond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to contracting and licensing issues, meeting established service level standards.
  • Research and investigate issues, recommend solutions, test and support implementation. Subject matter expert responsible for key projects, business analysis, and enhancement oversight.
  • Handle escalation resolution with minimal or no supervision.
  • Train and coach team members, maintain procedural documents, make and implement recommendations for process improvements, with appropriate authorizations and in accordance with applicable laws, regulations, and Foresters policies.
  • Daily and ad hoc reporting for management, internal, and external customers including but not limited to Quality Review, production and SLA metrics, and producer status reports.
  • Assisting in production work efforts on Contracting team.
  • Administration of contracting and licensing for all distribution channels, ensuring that all producers and up-line management are properly contracted, licensed, and appointed, where applicable with state and/or provincial insurance departments.
  • Maintenance of producer contracts.
  • Provide customer service support through our dedicated 1-800 line. Phone support required on schedule and rotational basis.

Key Qualifications

  • Post Secondary or equivalent field experience
  • Minimum 3-5 years in the financial services industry
  • Advanced written and verbal communication skills to effectively communicate with internal and external customers and resolve escalations.
  • Self-starter with demonstrated ability to prioritize own work and work of others.
  • Results driven with strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail.
  • Decisive with good judgment/decision-making skills to act effectively in resolving contracting & licensing issues.
  • Requires highly developed and creative problem solving and analytical skills, ability to recognize and address discrepancies, anomalies, inconsistencies, and long term implications of decisions and actions.
  • Knowledge of producer and up-line contracting for the US and ability to interpret and apply federal/ state legislations and regulations.
  • Ability to learn quickly and leverage new technologies.
  • Ability to work within the hours of Insurance Operations (8:00am – 8:00 pm).
  • Must be available to work statutory holidays to support our US customers.
  • Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLA’s.

#LI-Hybrid

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