Technical Service Representative Technical Support
2 weeks ago
As a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily.
**Day shift**: 5 x 8 hour shifts; Monday to Friday.
Interested in joining the dynamic Tigercat Team? Learn more about our role below
Tigercat Industries is a proud, privately owned Canadian company since 1992. We specialize in the design and manufacture of premium quality forestry and off-road industrial equipment. Our valued employees are the roots of our success We have multiple locations in Southwestern Ontario, and approximately 2000+ employees.
Having training and experience are key, but at Tigercat Industries, we believe that it’s what you DO with what you have that counts. Our people are empowered to put their training, experience, and expertise into action.
View our product line-up here and check out our machines in action on Tigercat TV
**Department**: Service and Warranty Reports to: Service Supervisor
**Responsibilities may include**:
- Provide technical assistance in assisting Dealer technicians with troubleshooting and diagnosing hydraulic, electrical, mechanical and diesel engines system issues.
- Prepare case reports and document oral and written communications.
- Implement root cause analysis and effective corrective action.
- Work with engineering, manufacturing, and purchasing departments to improve quality of Tigercat products.
- Solicit and analyze feedback from customers and dealers and evaluate results to identify trends and opportunities for improvement.
- Consolidate and record service history and case reports.
**Skills and Experience**:
- Strong understanding of Hydraulic, Electrical, Mechanical and Diesel Systems, and able to troubleshoot and problem solve effectively and efficiently.
- Preferred training such as: Heavy Duty Equipment Technician, Diesel Mechanic / Truck and Coach Technician, Heavy-Duty Equipment Mechanic, or Motive Power Technician.
- Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions.
- Post-Secondary diploma/degree or equivalent education and experience.
- Proven customer service experience.
- Excellent personal and communication skills, both written and verbal.
- Proficient in Microsoft Office programs.
- Strong organizational skills, planning and time management skills.
- Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events and manage multiple projects simultaneously.
- Bilingual is a strong asset (French, Spanish, Portuguese, Russian, Italian).
- Demonstrated ability to use initiative, work efficiently and independently.
- Valid Passport and ability to travel - worldwide and on short notice.
**Key Relationships**:
- Service Supervisor
- Parts Manager, Rebuild Supervisor, Service and Warranty Manager
- Managers of Engineering Product Groups, Manufacturing
- Internal Service and Warranty group
- External Sales, Engineering and Field Product Support group
**What We Can Offer You**:
- Progressive health and safety program
- Interesting and challenging work and projects
- Opportunity to see and be involved with our products from start to finish
- Competitive Wages and Profit Sharing
- RRSP Matching Program
- Skills development and training reimbursement
- Family oriented (BBQ’s, picnics as well as social and sporting events)
- Company paid healthcare benefits and Employee and Family Assistance Program (EAP)
Only those selected for interviews will be contacted.
-
Technical Support Representative
1 week ago
Brantford, Canada Gatestone & Co. Inc Full time**As a Gatestone Team Member, You'll Enjoy** - Performance-based bonus opportunities - Supportive leadership and coaches - Ongoing training to be the best that you can be in your job - Leadership development programs to prep you for career growth opportunities (Gatestone loves to promote from within) - Employee discounts to local stores and services - Extra...
-
Solid Waste Technical Advisor
2 weeks ago
Brantford, Ontario, Canada Ontario First Nations Technical Services Corporation Full timeThe Ontario First Nations Technical Services Corporation (OFNTSC) is a nonprofit organization that provides technical advisory services, training, and capacity development to First Nations communities in Ontario. By offering a wide range of specialized services and expertise, OFNTSC helps to enhance the quality of life, promote technical self-sufficiency,...
-
Solid Waste Technical Advisor
4 weeks ago
Brantford, Canada Ontario First Nations Technical Services Corporation Full timeThe Ontario First Nations Technical Services Corporation (OFNTSC) is a nonprofit organization that provides technical advisory services, training, and capacity development to First Nations communities in Ontario. By offering a wide range of specialized services and expertise, OFNTSC helps to enhance the quality of life, promote technical self-sufficiency,...
-
▷ 3 Days Left! Solid Waste Technical Advisor
3 weeks ago
Brantford, Canada Ontario First Nations Technical Services Corporation Full timeThe Ontario First Nations Technical Services Corporation (OFNTSC) is a nonprofit organization that provides technical advisory services, training, and capacity development to First Nations communities in Ontario. By offering a wide range of specialized services and expertise, OFNTSC helps to enhance the quality of life, promote technical self-sufficiency,...
-
Service Representative Technical Support Oem
2 weeks ago
Brantford, Canada Tigercat Industries Inc. Full timeAs a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot, guide and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. **Day shift**: 5 x 8-hour shifts; Monday to Friday Interested in joining the...
-
Service Representative Technical Support Oem
3 days ago
Brantford, Canada Tigercat Industries Inc. Full timeAs a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot, guide and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. **Day shift**: 5 x 8-hour shifts; Monday to Friday Interested in joining the...
-
Service Representative Technical Support Oem
2 days ago
Brantford, Canada Tigercat Industries Inc. Full timeAs a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. **Day shift**: 5 x 8 hour shifts; Monday to Friday. Our oppotunities are on site,...
-
Student Administrative Support
3 weeks ago
Brantford, Ontario, Canada Ontario First Nations Technical Services Corporation Full timeLocation: Brantford, New Credit, Atikameksheng, or Thunder BayThe Ontario First Nations Technical Services Corporation (OFNTSC) is a nonprofit organization that provides technical advisory services, training, and capacity development to First Nations communities in Ontario. By offering a wide range of specialized services and expertise, OFNTSC helps to...
-
IT Technical Support
6 days ago
Brantford, Canada Bankside Chase Full timeJob description Role Description: This position is responsible for supporting our customers’ computers and associated software, assessing their business needs, configuring, installing and training end users. Customer-submitted service requests would also be completed as assigned. Excellent written and verbal communication skills, strong problem-solving...
-
Information Services Technical Specialist
3 days ago
Brantford, Canada Six Nations Polytechnic Full timeSix Nations Polytechnic (SNP) is a unique Indigenous Institute, recognized by community, government, and institutions of higher learning, as a Centre of Excellence for Indigenous Knowledge. SNP offers postsecondary, secondary, trades education and training. SNP has formal partnerships with nine publicly funded Ontario Universities and Colleges and...
-
Technical Support Specialist
1 day ago
Brantford, Canada Brimich Logistics & Packaging Inc. Full timeEducation: Bachelor's degree - Experience: 2 years to less than 3 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and maintain a problems and solutions log for use by other technical support analysts - Provide...
-
Only 24h Left: Student Administrative Support
4 weeks ago
Brantford, Canada Ontario First Nations Technical Services Corporation Full timeLocation: Brantford, New Credit, Atikameksheng, or Thunder Bay The Ontario First Nations Technical Services Corporation (OFNTSC) is a nonprofit organization that provides technical advisory services, training, and capacity development to First Nations communities in Ontario. By offering a wide range of specialized services and expertise, OFNTSC helps to...
-
Technical Service Advisor Mechanical Support
3 days ago
Brantford, Canada TCi Industries Full timeAs a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. **Day shift**: 5 x 8 hour shifts; Monday to Friday. **Department**: Service and...
-
Customer Support Representative
1 week ago
Brantford, Canada Wurth Industry of Canada Full timeCustomer Support Representative Wurth Industry of Canada Ltd. Brantford, ON $39,000-$43,000 a year - Full-time, Permanent CUSTOMER SUPPORT REPRESENTATIVE Company Wurth Industry of Canada Ltd. Is one of sixteen sister companies of Wurth Industry of North America and a member of the Wurth Group of companies. We are widely recognized as a premier supplier...
-
Production / Technical Support
4 days ago
Brantford, Canada E&M Copper Products Full timeResponsible for producing quality parts on time and to customer specifications while providing technical/maintenance support to production team. Work with Team members to maintain a safe work environment and ensuring a clean and organized workplace. **Essential Duties**: - Operate and set up machines to perform operations, including, but not limited to,...
-
Technical Support Analyst
1 week ago
Brantford, Canada Datasym POS Inc. Full time**Datasym POS Inc. is seeking a full-time team member to fulfill various technical related duties. The successful applicant should have exceptional problem solving skills and the ability to manage multiple on-going tasks at one time.** In this role you will: - Interact with customers to troubleshoot and resolve inquiries pertaining to the Point of Sale...
-
Brantford, Canada Workz Recruiting Full timeElastochem is a proud Canadian, family-owned manufacturer located in Brantford, Ontario, Canada. We've been manufacturing, distributing, and selling quality products to our Canadian customer base and beyond since 1987. We're proud of our Canadian heritage and have built our business on a foundation of innovative products, technical expertise and above all...
-
Service Desk Representative
16 hours ago
Brantford, Ontario, Canada Advantage Personnel Full timeAdvantage Personnel is seeking a highly motivated Service Desk Representative to join our team. As a Service Desk Representative, you will be the primary point of contact for customers, resolving their queries, and ensuring seamless customer experiences.You will be responsible for handling customer inquiries via phone, email, and chat, troubleshooting...
-
Technical Advisory Specialist
4 days ago
Brantford, Ontario, Canada A. Girardin Inc. Full timeJob Overview:A. Girardin Inc. is seeking a skilled Technical Advisor to provide expert technical guidance and support to our customers. The ideal candidate will have a strong background in heavy-duty vehicle mechanics and excellent communication skills.Main Responsibilities:As a Technical Advisor, you will be responsible for providing detailed explanations...
-
Technical Service Advisor Heavy Equipment
2 weeks ago
Brantford, Canada Tigercat Industries Inc. Full timeAs a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. **Day shift**: 5 x 8 hour shifts; Monday to Friday. Our opportunities are on site,...