Parts & Equipment Coordinator/ in House Technical
1 week ago
Elastochem is a proud Canadian, family-owned manufacturer located in Brantford, Ontario, Canada. We've been manufacturing, distributing, and selling quality products to our Canadian customer base and beyond since 1987. We're proud of our Canadian heritage and have built our business on a foundation of innovative products, technical expertise and above all else—first-rate customer service.
SCOPE: Reporting to the Technical Services Supervisor, the incumbent is responsible for ensuring customer requirements for parts and Equipment are met and all aspects of the Parts and Equipment Inventory.
**JOB DESCRIPTION**:
- Receive customer orders for Parts and/or Equipment and enter them into Quick Books
- Prepare paperwork for Domestic and International Shipments of Parts/ Equipment including invoices, bill of lading, shipping labels and packing lists.
- Maintain stock room of Parts/ Equipment
- Perform Quarterly inventory checks of Parts room and all sales representatives’ stock.
- Order Parts/Equipment for inventory or special orders as required.
- Receive, put away and complete all paperwork for parts and equipment.
- Liaison with customers to ensure all their parts and equipment needs are met.
- Process Warranty claims for Parts and Equipment.
- Trouble shoot with foam applicators that are experiencing technical and foam related problems
- Work hand in hand with Elastochem’s developmental team by providing feedback on foam system performance in the field
- Record keeping of customer complaints.
- Advising managers about issues relating to products, installations or installers
- Follow all rules and procedures established at Elastochem Specialty Chemicals Inc.
- Attend all training sessions and work in accordance with the requirements of the Occupational Health & Safety Act.
- Other duties as assigned by Technical Service Supervisor.
**QUALIFICATIONS**:
- Experience managing a parts department
- Minimum 2 years Customer Service and Shipping Experience
- Fully Fluent in English
- Good math skills
- Good communication skills
- Experience using Word, Excel, and Quick Books
- Ability to work with minimum supervision
- Ability to multitask and work in a fast-paced environment.
- Detail Oriented
**NICE TO HAVE**:
- Minimum college diploma in business field or equivalent experience
- SAP
Full company benefits
Salary to be discussed based on experience.
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