Technical Service Advisor Mechanical Support

2 months ago

Brantford, Canada TCi Industries Full time

As a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily.
**Day shift**: 5 x 8 hour shifts; Monday to Friday.
**Department**: Service and Warranty Reports to: Service Supervisor
**Responsibilities may include**:

- Provide technical assistance in assisting Dealer technicians with troubleshooting and diagnosing hydraulic, electrical, mechanical and diesel engines system issues.
- Prepare case reports and document oral and written communications.
- Implement root cause analysis and effective corrective action.
- Work with engineering, manufacturing, and purchasing departments to improve quality of Tigercat products.
- Solicit and analyze feedback from customers and dealers and evaluate results to identify trends and opportunities for improvement.
- Consolidate and record service history and case reports.

**Skills and Experience**:

- Strong understanding of Hydraulic, Electrical, Mechanical and Diesel Systems, and able to troubleshoot and problem solve effectively and efficiently.
- Preferred training such as: Heavy Duty Equipment Technician, Diesel Mechanic / Truck and Coach Technician, Heavy-Duty Equipment Mechanic, or Motive Power Technician.
- Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions.
- Post-Secondary diploma/degree or equivalent education and experience.
- Proven customer service experience.
- Excellent personal and communication skills, both written and verbal.
- Proficient in Microsoft Office programs.
- Strong organizational skills, planning and time management skills.
- Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events and manage multiple projects simultaneously.
- Bilingual is a strong asset (French, Spanish, Portuguese, Russian, Italian).
- Demonstrated ability to use initiative, work efficiently and independently.
- Valid Passport and ability to travel - worldwide and on short notice.

**Key Relationships**:

- Service Supervisor
- Parts Manager, Rebuild Supervisor, Service and Warranty Manager
- Managers of Engineering Product Groups, Manufacturing
- Internal Service and Warranty group
- External Sales, Engineering and Field Product Support group

Why Join TCi?
- Cutting-Edge Technology: Be part of a team that pushes boundaries. TCi’s commitment to innovation means you’ll work on designing state-of-the-art machinery.
- Impactful Work: Your designs will be out in the field, making a difference. From sustainable logging to material processing, you’ll contribute to a greener world.
- Collaborative Environment: Work alongside passionate engineers, technicians, and industry experts. We value teamwork and knowledge sharing.
- Competitive Compensation: Enjoy a competitive salary, benefits, profit sharing, RRSP matching program and opportunities for growth.
- Company Culture: TCi’s culture is rooted in integrity, respect, and a passion for excellence.

Our career opportunities are in person only, there are no remote or hybrid positions.
Only those selected for interviews will be contacted.

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