Technical Service Advisor Mechanical Support

1 week ago


Brantford, Canada TCi Industries Full time

As a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily.
**Day shift**: 5 x 8 hour shifts; Monday to Friday.
**Department**: Service and Warranty Reports to: Service Supervisor
**Responsibilities may include**:

- Provide technical assistance in assisting Dealer technicians with troubleshooting and diagnosing hydraulic, electrical, mechanical and diesel engines system issues.
- Prepare case reports and document oral and written communications.
- Implement root cause analysis and effective corrective action.
- Work with engineering, manufacturing, and purchasing departments to improve quality of Tigercat products.
- Solicit and analyze feedback from customers and dealers and evaluate results to identify trends and opportunities for improvement.
- Consolidate and record service history and case reports.

**Skills and Experience**:

- Strong understanding of Hydraulic, Electrical, Mechanical and Diesel Systems, and able to troubleshoot and problem solve effectively and efficiently.
- Preferred training such as: Heavy Duty Equipment Technician, Diesel Mechanic / Truck and Coach Technician, Heavy-Duty Equipment Mechanic, or Motive Power Technician.
- Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions.
- Post-Secondary diploma/degree or equivalent education and experience.
- Proven customer service experience.
- Excellent personal and communication skills, both written and verbal.
- Proficient in Microsoft Office programs.
- Strong organizational skills, planning and time management skills.
- Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events and manage multiple projects simultaneously.
- Bilingual is a strong asset (French, Spanish, Portuguese, Russian, Italian).
- Demonstrated ability to use initiative, work efficiently and independently.
- Valid Passport and ability to travel - worldwide and on short notice.

**Key Relationships**:

- Service Supervisor
- Parts Manager, Rebuild Supervisor, Service and Warranty Manager
- Managers of Engineering Product Groups, Manufacturing
- Internal Service and Warranty group
- External Sales, Engineering and Field Product Support group

Why Join TCi?
- Cutting-Edge Technology: Be part of a team that pushes boundaries. TCi’s commitment to innovation means you’ll work on designing state-of-the-art machinery.
- Impactful Work: Your designs will be out in the field, making a difference. From sustainable logging to material processing, you’ll contribute to a greener world.
- Collaborative Environment: Work alongside passionate engineers, technicians, and industry experts. We value teamwork and knowledge sharing.
- Competitive Compensation: Enjoy a competitive salary, benefits, profit sharing, RRSP matching program and opportunities for growth.
- Company Culture: TCi’s culture is rooted in integrity, respect, and a passion for excellence.

Our career opportunities are in person only, there are no remote or hybrid positions.
Only those selected for interviews will be contacted.



  • Brantford, Canada Tigercat Industries Full time

    As a **Heavy Equipment Technical Advisor**, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. Day shift: 5 x 8 hour shifts; Monday to Friday. Our opportunities are on site,...


  • Brantford, Canada Tigercat Industries Inc. Full time

    As a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. **Day shift**: 5 x 8 hour shifts; Monday to Friday. Interested in joining the...


  • Brantford, Canada Tigercat Industries Inc. Full time

    As a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. **Day shift**: 5 x 8 hour shifts; Monday to Friday. Our opportunities are on site,...


  • Brantford, Ontario, Canada Ontario First Nations Technical Services Corporation Full time

    The Ontario First Nations Technical Services Corporation (OFNTSC) is a nonprofit organization that provides technical advisory services, training, and capacity development to First Nations communities in Ontario. By offering a wide range of specialized services and expertise, OFNTSC helps to enhance the quality of life, promote technical self-sufficiency,...


  • Brantford, Canada Tigercat Industries Inc. Full time

    As a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot, guide and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. **Day shift**: 5 x 8-hour shifts; Monday to Friday Interested in joining the...


  • Brantford, Canada Tigercat Industries Inc. Full time

    As a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot, guide and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. **Day shift**: 5 x 8-hour shifts; Monday to Friday Interested in joining the...


  • Brantford, Canada Tigercat Industries Inc. Full time

    As a Heavy Equipment Technical Advisor, you will be required to take calls to troubleshoot and resolve issues with dealer technicians/mechanics to minimize downtime of machines. Maintain communication with internal management, engineering, and manufacturing employees daily. **Day shift**: 5 x 8 hour shifts; Monday to Friday. Our oppotunities are on site,...

  • Service Advisor

    2 weeks ago


    Brantford, Canada Brant Tirecraft Full time

    **Service Advisor** **Brant Tirecraft, Brantford, ON** Tirecraft is a proudly Canadian owned and operated expert in tires and tire services. We are presently seeking a qualified individual to fill the position of Service Advisor to be the liaison between our customers and our Tire Technicians. **Benefits**: **Responsibilities**: - Write up work orders for...

  • Service Advisor

    1 week ago


    Brantford, Canada Genuine Tire & Auto Full time

    Job Summary: We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will involve providing exceptional customer service, assessing vehicle issues, and recommending appropriate...


  • Brantford, Canada GFL Environmental Inc. Full time

    This position will oversee the monitoring and execution of a waste management program at our customer’s site location. It is a key position and will serve as the liaison between GFL, its customer, 3rd party logistics providers, transportation drivers and other onsite waste vendors. **Key Responsibilities**: - Ensure all materials generated at the...


  • Brantford, Canada GFL Environmental Inc. Full time

    GFL Environmental is looking for a full-time Parts and Service Advisor - Afternoon Shift to help support our operations in Ayr, ON. The Parts and Service Advisor is responsible for providing administrative support for the afternoon operations of the maintenance shop. The Parts and Service Advisor reports to the Maintenance Manager and works collaboratively...

  • Service Advisor

    3 weeks ago


    Brantford, Canada Carrier Truck Centers Full time

    **Service Advisor** **What's in it for you?** - Extended Healthcare - Vision Care - Dental Care - Life Insurance - Employee Referral Program - Boot Allowance - Social events such as Pizza lunches, Barbeques and Christmas luncheon **What’s a day like as Service Advisor?** - Responsible for ensuring all steps in Accelerated Service Process is completed...

  • Service Advisor

    1 week ago


    Brantford, Canada Carrier Truck Centers Full time

    **Service Advisor** **What's in it for you?** - Extended Healthcare - Vision Care - Dental Care - Life Insurance - Employee Referral Program - Boot Allowance - Social events such as Pizza lunches, Barbeques and Christmas luncheon **What’s a day like as Service Advisor?** - Responsible for ensuring all steps in Accelerated Service Process is completed...

  • Tehcnical Advisor

    2 weeks ago


    Brantford, Ontario, Canada A. Girardin Inc. Full time

    The Technical Advisor is responsible for providing customers with as much technical information as possible to guide them through the repair of their bus. Main functions: Answer customer phone calls; Listen, analyze customer's needs and provide detailed explainations the necessary repairs to their bus; Effectively communicate with customers, shop staff and...


  • Brantford, Canada Strickland's GM Full time

    **Exciting Opportunity for a Parts/Service Advisor in Brantford, ON!** Are you a reliable, enthusiastic, and knowledgeable individual with a passion for both automotive parts and service? Do you excel at delivering exceptional customer care? Join our team at a leading dealership in Brantford, ON, as we seek a dynamic **Parts/Service Advisor** to enhance our...


  • Brantford, Canada TCi Industries Full time

    We are currently seeking a dynamic and competent individual for the position of Assembly Trainer to continue to develop and implement a corporate training program for mechanical assemblers with a wide range of skills and abilities. **Location**: 63 Morton Avenue E, Brantford, ON **Responsibilities**: The Assembly Trainer will be responsible for ensuring...

  • Tehcnical Advisor

    4 weeks ago


    Brantford, Ontario, Canada A. Girardin Inc. Full time

    The Technical Advisor is responsible for providing customers with as much technical information as possible to guide them through the repair of their bus. Main functions: Answer customer phone calls; Listen, analyze customer's needs and provide detailed explainations the necessary repairs to their bus; Effectively communicate with customers, shop staff...

  • Tehcnical Advisor

    2 weeks ago


    Brantford, Ontario, Canada A. Girardin Inc. Full time

    The Technical Advisor is responsible for providing customers with as much technical information as possible to guide them through the repair of their bus. Main functions: Answer customer phone calls; Listen, analyze customer's needs and provide detailed explainations the necessary repairs to their bus; Effectively communicate with customers, shop staff...

  • Tehcnical Advisor

    3 weeks ago


    Brantford, Ontario, Canada A. Girardin Inc. Full time

    The Technical Advisor is responsible for providing customers with as much technical information as possible to guide them through the repair of their bus. Main functions: Answer customer phone calls; Listen, analyze customer's needs and provide detailed explainations the necessary repairs to their bus; Effectively communicate with customers, shop staff...

  • Tehcnical Advisor

    4 weeks ago


    Brantford, Canada A. Girardin Inc. Full time

    The Technical Advisor is responsible for providing customers with as much technical information as possible to guide them through the repair of their bus. Main functions: Answer customer phone calls; Listen, analyze customer’s needs and provide detailed explainations the necessary repairs to their bus; Effectively communicate with customers, shop staff...