Service Coordinator
4 weeks ago
**About BearCom**:
- Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
- 40+ Years Industry-Leading Experience
- Partnerships with Motorola, JVC Kenwood, Avigilon, +More
- 75+ Branches Across North America
**Responsibilities**:
- Receive emergency and non-emergency calls and record all significant information.
- Address problems and requests by transmitting information to appropriate resource or provide a solution.
- Receive and schedule resources for trouble calls and for service projects.
- Use radio, phone or computer to send crews to appropriate locations.
- Enter data in computer system and maintain logs and record of calls, activities and other relevant information.
- Provide in route and follow up calls to customers as part of customer service.
- Perform administrative and office clerical duties as assigned.
**Preferred Qualifications**:
- 2 years of proven relevant experience
- Type 35 wpm, with experience in data entry.
- Knowledge of procedures and guidelines for emergencies.
- Proficient in English (oral and written). Bi-lingual in Spanish is a plus.
- Outstanding organizational and multitasking abilities.
- Must follow company procedures and assist with development and refining procedures as needed.
- Must have computer skills and proficiency in Microsoft Excel, Word, and Outlook.
- Must be able to work under pressure and independently, and be able to meet deadlines for delivering quality solutions in a timely manner.
- Must be an active listener with excellent communication skills
- Must possess sound judgement and critical thinking.
- Background checks are part of the hiring process, which may include a Motor Vehicle check.
**Benefits**:
BearCom wants to elevate your professional growth We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.
You’ll also receive:
- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance, including Family, and EFAP
- Virtual Healthcare
- Long-Term Disability Insurance
- Employee and Dependent Life Insurance
- Paid Vacation & Time Off
- Company Matched RRSP Plan
- Employee Referral Bonus
- Tuition Reimbursement
- On-site parking
- Company Recognition Program
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
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