Concierge

5 months ago

Vancouver, Canada The Vancouver Club Full time

The Vancouver Club is looking for a full-time Member Services team member, dedicated to exceeding expectations of both our members and guests by ensuring the highest level of service is consistently provided. Teamwork is the key to success in providing a warm and personable experience.

KEY RESPONSIBILITIES
- Take reservations for all Club events and the Bar & Grill following proper procedure.
- Review all materials concerning arrival schedules for members, room guests, reciprocal members, VIPs or any host or guest arriving for an event.
- Welcome members and guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established policies and procedures.
- Arrange courier services to send packages both online and over the phone, as well as receiving packages and distributing to team members.
- Project an image of friendliness, professionalism and willingness to provide personalized services to members.

QUALIFICATIONS & SKILL REQUIREMENTS
- Ability to communicate effectively.
- Proficiency in a second language is preferred.
- Strong attention to detail and the ability to handle multiple tasks.
- Excellent organizational skills.
- Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
- Ability to work with management staff and other employees in a professional manner.

WHAT WE OFFER
- Opportunity to grow your career with a highly reputable organization
- Daily staff meals
- Staff fitness classes (yoga, barre, boxing, and others)
- RRSP contribution after 1 year of employment
- Extended health and dental benefits after three months
- Uniforms and dry cleaning provided
- Staff events
- 50% off haircuts at the Club's salon
- Positive and supportive environment - we work hard and we love to have fun

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