Customer Service Agent

3 weeks ago

Edmonton, Canada Executive Flight Centre Group Ltd Full time
Customer Service Agent – Part-time T3/4

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups – Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

Our Edmonton location is seeking an experienced Customer Service Agent to support our diverse operations. This is a Part-time position.

Our Edmonton location is seeking an experienced Customer Service agent to support our diverse operations. This Part-Time position will work a variety of shifts Sunday to Friday, start times anywhere from 1300 to 1600 and end times between 1830 and 2300.

Description:

The Customer Service Agent (CSA) is the first point of contact for airline passengers. This position plays a critical role in acting as a brand ambassador for EFC and the airline by providing a positive experience to all customers. The Customer Service Agent always remains professional and courteous and while greeting, checking in, taking reservations, assisting customers and processing payments. The CSA also troubleshoots, addresses, and resolves customer inquiries and concerns as required.

Responsibilities:

Provide high standards of service, exceeding customer expectations by providing a safe and positive airport experience.
Assist passengers at check in and gate side by reviewing and changing reservations, issuing, and checking boarding passes, checking travel documents and identification, checking baggage, issuing baggage tags, processing payments, and directing passengers to designated areas.
Demonstrate effective comprehension of all security procedures and regulations.
Effectively communicate by phone, radio, or in person to provide a positive resolution to requests, grievances, or concerns.
Generate computer flight manifests and coordinate check-in process.
Verify passenger counts.
Lift passenger bags as required, up to 60lbs.
Push wheelchairs and assist passengers with mobility issues as required.
Process missing/damaged baggage and incident reports as required.
Communicate with line service employees in preparation of aircraft for flight.
Prepare the aircraft cabin for passenger boarding and departure.
Perform cosmetic adjustments to ensure seat belts, headrests, and cabin furnishings are presentable.
Clean and service the cabin, including seats, floors, galleys, and lavatories.
Maintain cleanliness and orderliness throughout the aircraft, paying attention to details.
Adhere to uniform guidelines as prescribed under company policy.
Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
Ensure exceptional, courteous, and respectful customer service through compliance.
Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.

Qualifications and Experience:

Minimum of two years’ experience in Customer Service, preferably in the aviation industry.
An Airport Security Clearance is required as a condition of employment.
Valid class 5 driver’s licence is preferred.
Basic computer, mathematics, trouble shooting skills and excellent attention to detail.
Excellent written and verbal communications skills.
Able to lift or move up to 60 lbs independently.
Capability to push wheelchairs.
Able to walk long distances and stand for extended periods of time.
Comfortable with grooming (cleaning an aircraft).
Highly motivated and able to work well with minimal supervision in a fast-paced environment.
Professional appearance and behaviour while providing superior customer service.
Proficient with MS Word, Excel, etc.
First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.
Ability to work a flexible work schedule. You will be required to work shift work, as we are a 24/7 operation.
Sound analytical thinking, planning, prioritization, and execution skills.
Professional, punctual, meticulous, and diligent.
Able to work collaboratively as a productive member of the EFC Team.

What EFC can Offer?

A fun and exciting working environment.
A job that keeps you active and engaged.
Free Health and Dental Benefits for Part-Time Employees.
Full uniform or uniform allowance provided depending on position.
A discretionary bonus program based on over all company performance.
An incredible work environment focused on hard work, fun and celebrating our successes.
Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.

Please visit our web site at for a complete description of our company and to view other career opportunities within EFC.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

INDALL

  • Customer Service Agent

    2 months ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers, as well as a supporting, caring and positive environment for our employees. **Working as a Customer Service Agent, you will**: - require Collections experience - Provide exceptional customer service...

  • Customer Service Agent

    5 days ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Customer Service Manager

    2 months ago

    Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    **Benefits**: - Bonus based on performance - Dental insurance - Health insurance - Paid time off We are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career. **Responsibilities**: - Manage...

  • Customer Service Manager

    4 hours ago

    Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    **Benefits**: - Bonus based on performance - Dental insurance - Health insurance - Paid time off We are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career. **Responsibilities**: - Manage...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    Join a leading insurance and financial services agency for Desjardins Insurance with 2 locations in Edmonton. We are looking for a star who is an energetic, self driven professional. Great hours, supportive staff. No nights! No weekends! Come join our winning team! - Competitive salary and bonuses - Ongoing promotions with cash, prizes and travel...

  • Customer Service Manager

    4 days ago

    Edmonton, Alberta, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    Benefits:Bonus based on performance Dental insurance Health insurance Paid time off We are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career.Responsibilities:Manage an experienced Customer...

  • Customer Service Rep

    1 week ago

    Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    Join a leading insurance and financial services agency for Desjardins Insurance with 2 locations in Edmonton. We are looking for a star who is an energetic, self driven professional to provide exceptional customer service to our clients. Great hours, supportive staff. Come join our winning team! - Competitive salary and bonuses - Ongoing promotions with...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    Join a leading insurance and financial services agency for Desjardins Insurance with 2 locations in Edmonton. We are looking for a star who is an energetic, self driven professional to provide exceptional customer service to our clients. Great hours, supportive staff. Come join our winning team! - Competitive salary and bonuses - Ongoing promotions with...

  • Debt Collections Agent

    2 months ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers, as well as a supporting, caring and positive environment for our employees. **Working as a Debt Collections Agent, you will**: - Provide exceptional customer service and problem solving by responding...

  • Real Estate Agents Realtor®

    2 months ago

    Edmonton, Canada Elite Agent Collective Full time

    **We need agents to join our growing team. We have incredible systems and training in place and need agents who can quickly integrate, are good with technology, and are ready to take on leads quickly and grow their business.** Are you starting a new career in Real Estate or looking to go to the next level? Our agents spend the most time doing what they love...

  • Customer Service Agent

    4 weeks ago

    Edmonton, Canada Executive Flight Centre Group Ltd Full time

    **Customer Service Agent - Part-time T3/4** Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our...

  • Customer Service Agent

    3 weeks ago

    Edmonton, Canada Executive Flight Centre Group Ltd Full time

    Customer Service Agent - Part-time T3/4Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is...

  • Customer Service Agent

    3 weeks ago

    Edmonton, Canada Executive Flight Centre Group Ltd Full time

    Customer Service Agent - Part-time T3/4Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is...

  • Customer Service Agent

    3 days ago

    Edmonton, Alberta, Canada Executive Flight Centre Group Ltd Full time

    Customer Service Agent - Part-time T3/4Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is...

  • Customer Service Agent

    2 weeks ago

    Edmonton, Canada Executive Flight Centre Group Ltd Full time

    **Customer Service Agent, Part-Time (Edmonton)** Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our...

  • Customer Service Agent

    4 days ago

    Edmonton, Alberta, Canada Executive Flight Centre Group Ltd Full time

    Customer Service Agent – Part-time T3/4 Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision...

  • Customer Service Agent

    3 days ago

    Edmonton, Alberta, Canada Central Mountain Air Full time

    Central Mountain Air is a western Canadian privately owned and operated company. We offer a family-oriented, team-based work environment with a focus on safety, on-time performance, and exceptional customer service. Central Mountain Air is currently looking for part-time Customer Service Agents out of our Edmonton base.Customer Service Agents are part of a...

  • Customer Service Manager

    3 weeks ago

    Edmonton, Alberta, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    Benefits:Bonus based on performanceDental insuranceHealth insurancePaid time offWe are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career.Responsibilities:Manage an experienced Customer...

  • Customer Service Manager

    2 months ago

    Edmonton, Alberta, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    Benefits:Bonus based on performanceDental insuranceHealth insurancePaid time offWe are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career.Responsibilities:Manage an experienced Customer...

  • Customer Retention Representative

    2 weeks ago

    Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    Join a leading insurance and financial services agency for Desjardins Insurance with 2 locations in Edmonton. We are looking for a star who is an energetic, self driven professional. Great hours, supportive staff. No nights! No weekends! Come join our winning team! - Competitive salary and bonuses - Ongoing promotions with cash, prizes and travel...