Customer Service Representative

3 weeks ago

Belle Plaine, Canada Wilbur-Ellis Company Full time

**_Are you an excellent communicator both written and verbally? Do you thrive in a team environment but are also able to work independently? Do you have order entry experience and coordinating inbound and outbound truck and rail logistic experience with 3-5 years of customer service experience? If so, this may be the job for you_**
- For over a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us_

**General Purpose and Scope of Position**:
The Customer Service Representative position will support the Operations Department with various functions including, Customer Service functions, such as order entry, invoicing and other duties, assisting in the coordination of inbound and outbound truck and rail logistic functions for plant operations, supporting Nachurs, Oil & Gas, Industrial Chemicals, Deicer & Mining and New Ag Markets Division logistic requirements for movement of finished product and raw material orders; raw material receipts and inventory reconciliation.

**Key Skills and Abilities**:

- High School Diploma required; two-year Associate Degree preferred and 3-5 years related experience in customer service and clerical work
- Proficient 10 key speed
- Experience with a Tier 1 ERP, JDE experience preferred
- Experience in agriculture or aquaculture preferred

**Key Personal Attributes Include**:

- Experience with railcar and truck logistics preferred
- Possess good oral and written communication skills
- A high level of commitment and accountability in all areas of responsibility
- Strong communication and interpersonal skills required for positive interactions between internal and external employees, customers and suppliers
- Ability to demonstrate and maintain professionalism in interactions with others is needed, including an ability to work with a high level of confidentiality
- Ability to work and contribute independently and/or within a team on given assignments
- Ability to prioritize and multi-task to accomplish multiple assignments and meet deadlines

**Specific Responsibilities and Key Deliverables Include**:

- Work with Customer Service Manager to resolve any customer issues, including, but not limited to product and invoicing issues
- Input warehouse transfers and raw material receipts for Plant and Terminals
- Railroad Contact - Order loaded rail cars from Plant to correct railroad, release empty raw material rail cars, contact railroad for scheduled switching movements
- Plant Inventory Reconciliation - work with Plant Manager and Lab personnel to reconcile any inventory issues prior to sending to Inventory Accountant
- Dispatching - assist in scheduling deliveries, communicating with Plant and Terminals for Production needs and timelines, and determine available drivers/equipment
- 24/7 production support during Ice Melt season for Dispatch arrangements as required
- Other Duties as assigned

**Compensation and Benefits**:

- In compliance with all states and cities requiring transparency of pay, the base compensation for this position ranges from $25.29 - $32.02. Note that pay may vary based on location, skills, and experience. This position is eligible for an annual discretionary bonus and vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits.
- Drug-Free Workplace

**NACHURS** is a Wilbur-Ellis business.

For over 75 years, **NACHURS®** has been the industry leader in **NPK LIQUID FERTILIZER TECHNOLOGY. **Built on quality, integrity, and innovation, we pioneered precision-placed liquid fertilizer in 1946 - formulated to meet the nutritional demands of crops and growing conditions on both sides of the border. Our liquid fertilizers are marketed under the ALPINE brand and NACHURS brands in North America. The New Ag Markets Business Unit sells liquid fertilizer into turf, specialty, international, and private label markets. Products sold into oil and gas markets, transportation and mining markets and industrial chemical markets are all sold under the NASi brand. Nachurs Alpine Solutions has manufacturing plants located in Garretson, SD, Marion, OH, Corydon, IN, Red Oak, IA, St. Gabriel, LA, New Hamburg, ON and Belle Plaine, SK.

**COMPANY CULTURE**

**_Wilbur-Ellis is a company you can be proud to call your employer_**
- Wilbur-Ellis markets and distributes agricultural products, animal feed and specialty chemicals and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific._

**_ Wilbur-Ellis is for and about people_**
- Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on cr

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