Customer Satisfaction Representative
7 days ago
Education: Secondary (high) school graduation certificate
- Experience: 3 years to less than 5 years
**Work setting**:
- Rural area
- Urban area
- Various locations
- Outside Canada
**Tasks**:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Act as spokesperson for an organization
- Answer written and oral inquiries
- Co-ordinate special publicity events and promotions
- Assist in the preparation of brochures, reports, newsletters and other material
**Computer and technology knowledge**:
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
**Transportation/travel information**:
- Own transportation
- Willing to travel
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Overtime required
- Tight deadlines
- Work under pressure
**Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Dependability
- Judgement
- Ability to multitask
- Quick learner
**Screening questions**:
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
**Health benefits**:
- Health care plan
**Other benefits**:
- Free parking available
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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