Product Support Specialist

6 months ago

Fort McMurray, Canada INTERTRACTOR AMERICA CORPORATION Full time

Are you looking for stable, permanent, full-time employment where rotations have you putting in full time hours for only 1/2 the year?

Are you someone with high levels of productivity, with efficiency and accuracy?

These positions are safety-sensitive, in safety-sensitive environments, on a 14/14 rotation within mine sites in the Alberta Oil Sands in the Fort McMurray/Wood Buffalo Region. PSSs will be required to work 12-hour days.

We are happy to add talented specialists to our team that are local to the region as well as commuters to the region. Our commuters may be from anywhere within Canada.

In pursuing a career with us, you are opening the door to a fulfilling career with a dynamic company that continues to grow and develop. We know that great people are the key to the success of our business

+ Commuter Supports ($1,000/month) for individuals commuting to the region and meeting eligibility requirements.

+ Compensation Package Extras: Accommodations and transportation to and from site.

**Our Commitment to YOU**:
Competitive wages

Shared Accommodations (if required)

Transportation from accommodations to site

Positive team environment

Current tooling and equipment

A work environment dedicated to your safety.

Site specific training

Safety training

Advancement opportunities

**An excellent PSS will be**:
Able to understand ITM undercarriage components to effectively and efficiently determine if the components are performing correctly

Highly motivated and self-driven to do their best work every day

Experienced, competent and mechanically inclined, capable to efficiently and effectively measure undercarriages

An enthusiastic team player

Able to accept learning opportunities to continually develop themselves professionally and personally

A specialist that strives to provide the highest levels of service and quality of work with ITM's best interest at the forefront of all tasks

The person in this position will be expected to work 12 hours per shift on a 14/14 rotation, starting as early as 0700 hrs.

**The duties and responsibilities**:
Support customers in the appropriate use of ITM products.

Conduct field measurements and analysis on undercarriages.

Complete measurement and site reports upon visits and inspections.

Provide technical solutions for improvements.

Provide training to distributors in the use of the products to optimize product performance.

Propose the development of new products using market research and competitor analysis.

**What We Need From YOU**:
A desire to make a difference and take pride in your work

5 years in technical, mechanical, or quality field preferably in industrial manufacturing, heavy equipment, or mining industry with hands-on mechanical aptitude.

Excellent troubleshooting and technical skills

Superior mechanical aptitude

Shop and/or field work experience

Demonstrated commitment to safe work practices

MUST be able to complete a Respirator Fit test and don a mask at any time while at work, which also means compliance with facial hair requirements to ensure a complete seal for the mask

The ability to work in a remote location

The ability to lift and manage 50 pounds without assistance

Knowledge of the type, functional limits, and applicability of use.

Knowledge of manufacturing cycles related to components and sub-components.

Ability to read and interpret mechanical drawings or related references.

Knowledge of customers in the mining industry.

Knowledge of the warranty terms and conditions granted per customer or product.

Knowledge and autonomous use of measuring instruments necessary for surveys during field visits.

**As part of our Hiring Process, YOU will be asked to**:
Provide a minimum of an Class 5 Driver's License and clean Driver's Abstract

Provide a criminal record check

Complete drug and alcohol screening with a negative result

Unrestricted access to mine sites

Provide copies of current certifications (if you do not have any of the training required to be on site, we will provide it for you)

Please Note: Employment is conditional upon successfully meeting ALL of the hiring requirements.

**About Us**:
Intertractor America head office

960 Proctor Dr.

Elkhorn, WI 53511 - USA

We thank you for your interest in this position; however only those selected will be contacted for further pre-employment screening and interviews.

**Job Types**: Full-time, Permanent

**Benefits**:
Casual dress

Crew truck

Fuel Card

Flexible Language Requirement:
French not required

Schedule:
12 hour shift

Supplemental pay types:
Bonus pay

License/Certification:
High School Diploma/GED or Equivalent (required)

Work Location: On the road

Pay: From $135,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- 12 hour shift

Supplemental pay types:

- Bonus pay

Work Location: On the road

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