Wear Products Specialist

8 months ago

Fort McMurray, Canada Finning International Inc. Full time

Company:
Finning Canada

Worker Type:
Permanent

Position Overview:
The Product Support Specialist is an integral part of the Finning Business Development or Aftermarket Support team, responsible for driving market share growth of their assigned products or services. This interdisciplinary role is accountable for the commercial success of their allocated product groups or services within an assigned geography or customer base.

This is a specialty role responsible for the introduction and sales of specialized solutions, services, products and parts to new or existing customers. Primary responsibility is to grow specific commodity, solution or service sales within a given territory or customer base. It is a secondary position on any account to the Product Support Sales Representative.

**Job Description**:
Major Job Functions:

- Execute on the Go To Market (GTM) strategy and plan for assigned products and solutions.
- Work in partnership with the product and technical teams to ensure customer feedback and insights from the regions and the sales force are fed back into product development.
- Participate in business development / sales calls in order to support sales teams with solutions under scope (and bringing in product teams if needed).
- Develop a sound knowledge of the industry, customer pain points, the competitive environment and trends, and the effect on the Finning Performance Solutions business.

Specific Skills:

- Customer communication skills. Work in partnership with the product and technical teams to ensure customer feedback and insights from the regions and the sales force are fed back into product development.
- Sales and business development skills. As need, be a significant contributor to customer sales calls where a digital solution is part of the solution being proposed to a customer. As such, this role requires the ability to plan effectively for sales meetings, to be comfortable and inquisitive with the customer to zero in on their unsolved business problems.
- The ability to lead by influence. In order to accomplish this role’s objectives, the individual must develop and leverage trust and credibility with regional leaders, in order to advance the role’s objectives. This is innately a skill that some people appear to have, while others are only comfortable leading through authority.
- Knowledge of Heavy Equipment, Construction, Mining or Power Systems is an asset.
- Sound knowledge of specialized products and services
- Ability to technically test, measure and evaluate equipment products
- Understands and adheres to safety procedures

Accountability:

- Accountable for the overall financial performance and commercial success of assigned products in the marketplace.
- Meet established targets for sales and number of calls
- Develop and maintain client information data utilizing Finning’s CRM software
- Maintain sound customer relationships
- Maintain open communication with customers, Product Manager and other applicable groups in the company
- Represent the Company in a professional and ethical manner

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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