Technical Support Specialist

5 days ago


Fort McMurray, Canada SMS Equipment Inc. Full time

At **SMS Equipment, **our **Technical Support Specialist** is responsible for providing knowledge and experience to support the timely repair of equipment at SMS’ Remote Mining locations. The **Technical Support Specialist **will assist tradespeople remotely or locally, in repair procedures and techniques when problems are encountered. This position is in **Fort Hills, AB.**

The shift rotation for this position is **7x7. **Flights and accommodation are available.

The salary range for this position is **$110,000 - $120,000.**

**Responsibilities include but are not limited to**:

- Respond in a timely manner to equipment down situations where advanced troubleshooting is required and provide after hours technical support as required.
- Track and monitor test programs in the field, communicate with the Reliability team and Corporate Technical Support.
- Track and report product problems and provide status updates.
- Work closely with OEM reps and keep customers informed with updates.
- Identify and analyze technical issues which can impact availability and communicate to stake holders.
- Continuously looking for improvements for the customer equipment and stay current with available technical information and provide technical training for industry-specific needs, KA, updates.
- Serve customers by providing information and resolving technical problems.
- Act as the liaison between SMS Equipment, Komatsu, and the customer.
- Resolve problems by asking questions and clarifying customer’s concerns; determining the cause of the problem; explaining the best solution; making the correction or adjustment; and following up to ensure resolution.
- Attend product meetings as required.
- Leads task force committees on product issues.
- Document and communicate observations of customer equipment.
- Completes daily reports.
- Leads large machine outages or overhauls, when requested.
- Attend weekly branch meetings.
- Support warranty process as required.
- Provide technical support to ensure the success of both the preventative and predictive maintenance programs.

**Qualifications**:

- Sound understanding of principles associated within the mining environment.
- The ability to operate in a dynamic environment with focus on client and customer relations is essential.
- Proficient with Microsoft Office Suite and have a wide-ranging working knowledge of computer systems.
- Proficient communication skills in dealing with customers and OEM’s.
- Able to consistently make intelligent decisions under pressure; possess good judgement, initiative, positive attitude and be dependable.
- Knowledge of maintenance and repair of parts and equipment.
- Knowledge of all relevant acts, regulations, and equipment inspection requirements and to deal with all local and regulatory authorities.
- Valid Class 5 Drives Licence.
- Reference Check
- Drug and Alcohol
- Drivers Abstract

**_ We thank all applicants for their interest, however only those selected for interview will be contacted._**

SMS Equipment offers rewarding **careers** in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include **competitive wages, comprehensive group benefits plan, and RRSP matching.



  • Fort McMurray, Canada Spartan Controls Ltd. Full time

    Technical Sales Specialist - Valves & ActuationSpartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer...


  • fort mcmurray, Canada RENESHONE Full time

    Job Summary:We are currently seeking a highly skilled Technical Sales Specialist to join our team in Fort McMurray, Alberta. This is an exciting opportunity for a motivated sales professional to leverage their technical expertise and build strong relationships with clients.The successful candidate will be responsible for selling products and services...


  • fort mcmurray, Canada RENESHONE Full time

    Job DescriptionAs a Business Development and Sales Specialist, you will be responsible for developing new accounts and generating new business from existing accounts. You will work closely with the Branch Manager and other sales representatives to achieve sales goals and revenue targets.The successful candidate will have excellent sales skills and a strong...


  • Fort McMurray, Canada COOEC CANADA COMPANY Full time

    Undertaking a daily service PM to sense, identify, and respond to system health parameters with a goal of maintaining availability and reliability of the process and process systems; - Performing proactive monitoring using The Company’s developed Standard Work Process; - Understanding the Emerson DeltaV, Allen Bradly ControlLogix, and Siemens S-7 logic and...


  • Fort Saskatchewan, Canada Airswift Full time

    Airswift seeks a detail-oriented Technical Support Specialist to support our client in Fort Saskatchewan, AB on a 3-month contract.Ensure accurate time tracking and payment processing for vendors.Verify labor hours, material, and equipment costs against timesheets and vendor contracts.Validate timesheets against the gate swipe access system to identify...


  • Fort McMurray, Canada Komatsu Full time

    Job Overview In this position, you will apply your mechanical heavy equipment skills to commission, service, troubleshoot and repair shovels in open pit mining environments. Your role will, perform breakdown and preventative maintenance on existing shovel fleet and lend technical support to multiple shovel assemblies. In addition, you will also be...


  • fort mcmurray, Canada RENESHONE Full time

    Job SummaryWe are seeking a highly skilled Business Development and Sales Specialist to join our team in Fort McMurray, Alberta. As an Inside Sales Executive, you will be responsible for selling technical products and services primarily through telephone and internet communication.The successful candidate will have excellent sales skills and a strong...


  • Fort McMurray, AB, Canada RENESHONE Full time

    Role OverviewWe are seeking a highly motivated Technical Inside Sales Representative to join our team. This role will play a key part in expanding our sales efforts and developing new business opportunities.Main Responsibilities:Sell technical products and services to existing and new customers via phone, email, and video conferencing.Develop and implement...


  • Fort McMurray, Canada Finning Full time

    Job OverviewAs a key member of our Autonomous Solutions Group, the Mining Technology Implementation Specialist will be responsible for coordinating field activities to support the Implementation Team. This role ensures Finning's commitment to customer satisfaction by planning and executing activities within defined operations.This position involves active...


  • Fort McMurray, Canada Finning Full time

    Description : Responsible for scheduling customer visits, setting agendas and writing monthly reports on customer updates. Liaison with the Finning Parts Department to have the necessary parts delivered to the Mining customers. Minimize downtime and maintain production requirements as scheduled Send technical analysis to the customers, and provide the...


  • Fort McMurray, Canada Modern Beauty Full time

    **Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with over 40 stores across Canada. At Modern, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive thinking, and...


  • Fort McMurray, Canada Diversified Transportation Ltd Full time

    HSE Field Specialist Reporting to the HSE Director, the HSE Field Specialist is tasked with the promotion and monitoring and delivery of the Health, Safety and Environmental Management Program. The HSE Field Specialists will mentor and assist other departments in conducting investigations and ensuring that company systems are constantly evolving and...


  • Fort McMurray, Canada Wajax Limited Full time

    Are you a results-driven professional looking for a challenging role in a dynamic organization? Do you have a passion for delivering exceptional service and driving operational excellence? If so, we encourage you to apply for the Service Delivery Lead position at Wajax Limited.The Role:Responsible for day-to-day support of the business of Service & Sales for...


  • Fort McMurray, Canada Bluelime Technical Services Full time

    Provide financial analysis and support related to Operations. - Work closely with the Area Leadership Teams to complete budgets, forecasts, cost control, project system administration, invoicing support and ad hoc analysis - Provide guidance and support with monthly and yearly financial deliverables - Prepare the monthly operating and project budget...


  • Fort McMurray, Canada ChampionX Full time

    ChampionX has a need for an entry level Technical Sales Representative (District Representative) located in Fort McMurray, AB. As a District Representative, you will be assigned to customer accounts in the oil & gas industry where you will learn ChampionX's consultative sales approach with a primary emphasis on strong account leadership skills and...

  • Safety Specialist

    5 days ago


    Fort McMurray, Canada Trimac Transportation Full time

    **WHY TRIMAC?** **THE ROLE** Trimac's most fundamental value is safety. We operate in a safety-sensitive industry and are relentless in our goal of ensuring everyone returns home safely every day and that we conduct ourselves safely and do not harm the people and communities in which we operate. The Safety Specialist's role is vital in communicating our...

  • HSE Specialist

    5 days ago


    Fort McMurray, Canada Bouchier Full time

    Position Summary: Position: HSE Specialist Type: Full-time Location: CNRL Horizon – Common Services Schedule: 7 on / 7 off *Accommodations and flights from an Edmonton or Calgary hub are available. Compensation Details: Vacation pay at 6% - paid out bi-weekly upon start date Health & Dental and Long-Term Disability Benefits– eligible...


  • Fort McMurray, Canada Applied Industrial Technologies Full time

    **Outside Sales Representative - Fort McMurray, AB** - Are you looking for an opportunity to be part of a great sales team and a company that believes in their people? - Want to work in a fun and exciting environment with a commitment around family and a work life balance? - Do you have sales experience in the industrial markets and are you ready to take...

  • Vocational Specialist

    3 weeks ago


    Fort McMurray, Canada Lifemark Health Group Full time

    Title: Vocational Rehabilitation SpecialistDepartment: Vocational ServicesReports to: Program ManagerThe Vocational Rehabilitation Specialist will work with clients in Fort McMurray, AB, to assess their skills, organize training, and identify employment opportunities. The successful candidate will have experience developing career plans, working with...


  • Fort McMurray, Canada Best Culture Solutions, Inc. Full time

    Best Culture Solutions, Inc. is seeking an experienced SAP SCM – MM / IM advisory specialist with strong knowledge of procure to pay for capital stock management, group reporting, and financial reporting.About the Role:This is a short-term project starting immediately with the possibility for extension.The role will involve remote work setting allowing...