Services Manager

4 days ago

Kelowna, Canada Horizon Landscape Contractors Full time

**Job Summary**

This position is responsible for working closely with the Branch Manager to develop, manage and grow the OKV Services Department starting with the Maintenance Division as a core primary focus. The success of this role is reliant on building strong relationships, proactively managing workload and developing a great culture amongst internal teams.

**RESPONSIBILITIES**
- Act as a primary point of contact for all summer clients and assisting with winter clients
- Business development
- Warm and cold calling to build and nurture local relationships
- Assist with managing and procuring work for the growth of the services department
- Assist Branch Manager with budget creation and working/strategizing to achieve that budget
- Complete/compile documents and reports for Human Resources/Safety as required
- Assist Human Resources with recruiting, training and safety initiatives as required
- Manage repairs and maintenance for in-house tools and equipment as well as maintaining tracking system for ordering equipment and supplies
- Manage the quoting and estimating of projects
- Review and approve payroll for division(s)
- Lead the sites in production, training and quality control
- Complete all pre-season and post-season duties as required
- Weekly 1:1 Meetings with Branch Manager
- Assist field teams (branch-wide) as required if shorthanded
- Complete any additional duties as assigned by the Branch Manager
- Collaborate with the Director of Services on the Services Proven Processes
- Attend and participate in local company events and initiatives

**JOB SPECIFICATIONS**

**EDUCATION**
- Post-secondary education in industry related topics required
- Red Seal or Landscape-related certifications (ie: CHT, CLM, ISA) an asset (either completed or working towards completion)

**EXPERIENCE**
- Minimum 2 years’ experience in an administrative role, an asset
- Minimum 3-5 years’ experience in a supervisory role
- Experience driving a truck and trailer required
- Heavy Trailer Endorsement an asset
- Fall Protection Certification an asset

**KNOWLEDGE, SKILLS, AND ABILITIES**
- Excellent command of the English language
- Strong oral and written communication skills, some public speaking is required
- Strong computer literacy and experience with Microsoft Office (Word, Excel, Outlook)
- Strong organizational and tracking skills
- Strong customer service skills
- Strong knowledge of navigating the Okanagan Valley an asset
- Excellent map reading comprehension an asset
- Demonstrated safe driving record an asset
- Ability to deal with conflict resolution and negotiation an asset

**PHYSICAL REQUIREMENTS**
This position requires time sitting using a computer while also being able to stand/walk for longer stretches of time. Bending, twisting, and lifting in excess of 50lbs is required on occasion. Individuals should be in average physical condition to be able to complete the requirements of the position.

**WORK ENVIRONMENT**
This position requires the individual to work in a mostly indoor setting with work occurring inside and some time spent outdoors on site, or training. The indoor setting is a normal office environment while the outdoor setting may require work in extreme heat, cold, rain and wind. This position also can be a hybrid role at the discretion of the Branch Manager.

**COMPENSATION INFORMATION**
- Starting base wage of $80,000-$95,000 based on previous experience
- 20 days of paid time off (15 vacation, 5 sick days) - Available immediately and prorated for the first year to start date.
- Extended Health Benefits (Health, Dental, Vision) at 90 Days
- RRSP Enrollment after 1 year of employment
- Company bonus (after 1 year of employment starting before Oct 31st).
- Kilometer reimbursement for personal vehicle usage
- Tech package of laptop computer and company cell phone/tablet

**CORE VALUES**
1. Accountable: We are all responsible for our commitments, actions, and results
2. United: We will achieve far greater results together
3. Determined: We are all in. We embrace the challenge and do what it takes to get the job done right
4. Genuine: We care and maintain respectful relationships with our people, clients, subcontractors, and suppliers.

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