Manager of Service

6 months ago

Kelowna, Canada Dawson Group Full time

**Dawson International Truck Centres **is looking for a Manager of Service to ensure that the Service Department runs smoothly, efficiently, and profitably, while running at maximum capacity

In this role you will be a valued member of Dawson International Truck Centres, working in a permanent, full-time position of **Manager of Service**, reporting to the **Branch Manager**. Your base location will be Kelowna, BC.

**// Click here to learn more about Dawson International Truck Centres**

**WHAT SUCCESS LOOKS LIKE**
- Manage the staffing of the service department, (including but not limited to), staff work and vacation schedules, staff training and personal development, payroll, and daily tech time review.
- Achieve and maintain International truck and Cummins engine technical certification.
- Work with all service staff to ensure the service department is efficient, profitable, and achieving the financial goals of the company.
- Hold monthly staff meetings, review technical updates and monthly safety topics.
- Promote a department focused on the customer, utilizing the tools available to ensure all customers are kept informed. Clearly understanding and meeting the expectations of our customers both internal and external.
- Mentor and develop the service team, building a culture where the focus is on the company goals of providing the best in class customer service, with the lowest cost of ownership and providing a desirable work life balanced to our staff.
- Drive a shop culture with a focus on quality and pride of work. Foster an understanding that with the engagement of all in service we can deliver the company goals.
- Monitor all open work orders to ensure completed work is invoiced efficiently and no completed work order is open past 30 days.
- Review all work orders over $10'000 prior to them being closed.
- Review all estimates over $5'000 before they are sent for customer approval.
- Monitor the shop workload to ensure an efficient flow of work through the shop.
- Work with the warranty team to ensure that all service staff have the required understanding of warranty requirements. Review warranty work orders ensuring that service is maximizing its warranty revenue.
- Audit 10 customer pay work orders per month, review tech stories, documented technical information, estimates and final invoice, customer communications and timelines for the repairs.
- Maintains open communications and good relationships with other department personnel - Parts, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other locations.
- Work with the service management team to build consistency in service delivery across our 5 locations.

**WHAT YOU BRING**
- Minimum of three (3) years of experience working as a Service Manager required.
- Minimum of three (3) years of experience working in the heavy truck/equipment or related industry required.
- Education in business administration or a HET / CT ticket preferred.
- Strong business ethics with a professional approach at all times.
- Computer literate with a solid understanding of Microsoft programs, previous experience Procede with would be considered an asset.
- Previous experience and understanding of warranty processes and policies relating to the heavy truck and transport industry manufacturers and suppliers. Cummins and International warranty experience would be considered an asset.
- An understanding of financial statements, company financial targets, and how to achieve them.
- Communication, a proven ability to communicate effectively on varying levels with customers and staff.
- Leadership, the confidence, and ability to lead and mentor a team that is constantly evolving. Developing and challenging all staff within the service department, apprentices, journeymen, and service support staff. The understanding that a well lead team who are trusted to do their jobs and given the tools they need for their jobs is a strong team.
- Organization, the ability to efficiently organize yourself and the team in a busy demanding fast paced environment.
- A personality that constantly strives to excel, challenging yourself first sets the example for the team.

**What WE OFFER**:

- Extended Medical (including Vision), and Dental benefits
- Company Pension with employer matching program
- Long Term and Short Term Disability
- Life Insurance and Accidental Death and Dismemberment Insurance
- Paid Time Off including vacation, personal time and volunteer time
- On-going training opportunities

**BENEFITS**

Looking to be a key member of a well-established family-owned company? Our core values include**:People First, Integrity, Respect and Excellence** and as such we are committed to providing an environment that supports the growth and effectiveness of our employees and the organization. You will work for a company that offers an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancem

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