Manager, Device Services and Service Continuity
5 months ago
What we offer:
-Employee & Family Assistance Program
-Employer paid training/education opportunities
-Employer paid vacation
-Medical Services Plan
-Employer paid insurance premiums
-Extended health & dental coverage
-Municipal Pension Plan
-Work-life balance
Salary:
Salary range for the position is $106,023 to $152,413. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.
About the job:
In accordance with the established vision and values of the organization, the Manager, Device Services and Service Continuity provides for the provisioning of high quality, clinical and business-oriented technology, application and peripheral support and software licensing efforts for IHA’s regional device services function. The manager also oversees managed Information Technology (IT) services and the Digital Health Contract management service. The Manager regularly deals with critical and highly sensitive situations and works with Interior Health leadership and Corporate and Clinical Support Services to continuously improve and adapt services offered.
As a member of the Digital Health leadership team, the Manager is part of a coordinated effort to move forward the health, clinical and corporate Digital Health vision for Interior Health and to work collaboratively with other team members in promoting new technologies and best practice for service delivery and system operations as well as providing support to ensure value is delivered from contracted IT vendors.
Typical duties and responsibilities:
•Manages the Technology Refresh Program (TRP) and Asset Acquisitions within IH. Ensures the TRP schedule, new equipment orders, and asset lists are reviewed and approved with departmental spending authorities and site contacts. Ensures new or upgrade requests for assets meet business requirements to avoid costly penalty charges to the department and IH. Creates and provides all pertinent data and costing information for clients and ensures technology standards and associated compatibility criteria are met. Ensures assets and lease schedules are loaded/updated/removed in the asset and configuration management database. Validates the receipt of services or supplies by outside suppliers or contractors and for the TRP. Refers problems to the Manager, IT Services Management, as appropriate.
•Oversees the Managed Print Services (MPS) relationship ensuring Interior Health obtains value for money. Holds vendor accountable for delivering services as defined in the MPS contract and according to defined SLAs. Identifies
•Manages, has signing authority and is accountable for multiple department operational and capital budgets under the direction of the Director, IT Services by performing activities such as approving and tracking expenditures, identifying budget discrepancies, allocating funds across the areas of responsibility, and providing input into budget development.
•Provides leadership in the design and development of Digital Health Business Continuity Services. Overseeing the regular meeting of leaders within Digital Health and the broader organization, the Manager will ensure regular review of Digital Health business continuity supporting increasing maturity and identification and closure of gaps within the ITSM Business Continuity framework.
•Ensures the ongoing management/maintenance of negotiated vendor contracts. Leads Request for Proposals (RFPs), evaluations and vendor selection, negotiates contracts with vendors, ensures payment schedule is distributed, and vendor is upholding contract provisions.
•Participates on assigned internal, external, and provincial committees, represents Interior Health as a decision maker on external opportunities to achieve desired outcomes.
•Manages, recruits, allocates and hires/supervises staff, conducts performance appraisals/evaluations, and disciplines and terminates staff as required. Ensures the implementation of correct human resource standards and procedures, including performance evaluation, education, and orientation as well as compliance with applicable acts, regulations, and collective agreements.
•Provides leadership and direction to staff who may themselves carry supervisory responsibility, and through them, to all staff within the Device Services and Service Continuity department.
•Communicates with senior management regarding status affecting logistics/acquisition/procurement activities. Takes immediate action as required on critical issues.
•Accountable for project priorities for the health authority and ensures that projects are executed in accordance with Interior Health project management standards and that necessary project resources are in place to ensure successful implementation, in collaboration with assigned business areas.
•Oversees the maintenance and accuracy of asset and software inventory information for hardware, software, and licenses by monitoring and analyzing trends in spending or inventory control.
•Works closely with internal leaders, provincial contract Integrators and other contracted service providers to ensure that Service Level Agreements and desired contracted outcomes are being met. Implements specific courses of action to address issues or opportunities.
•Defines requirements for special projects involving the acquisition, disposal and installation of end user computers, printers, software, and peripherals. Optimizes fleet size, recommends computer and printer types and ensures internal purchasing policies and best practices are adhered to.
•Works with external service providers to negotiate contract terms, change orders and pricing, resolve complex service issues, and enhance and expand existing services.
•Develops detailed work plans, schedules, cost estimates, resource plans, and status reports.
•In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations, and implementing required corrective actions.
•Performs other related duties as assigned.
-
Manager, Device Services and Service Continuity
6 months ago
Kelowna, Canada Interior Health Authority Full timeInterior Health is looking for an experienced Manager, Device Services and Service Continuity to join our team on a full time permanent basis out of our Kelowna location. **What we offer**: - Employee & Family Assistance Program - Employer paid training/education opportunities - Employer paid vacation - Medical Services Plan - Employer paid insurance...
-
Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the JobInterior Health Authority is seeking an experienced professional to fill a critical leadership role within our organization.The successful candidate will oversee the provisioning of high-quality technology, application, and peripheral support services for Interior Health's regional device services function. This includes managing IT services and...
-
Medical Device Sales Representative
6 months ago
Kelowna, Canada Tribe Medical Group Full timeDoes selling world renowned orthopaedic surgical equipment and working in an OR supporting Surgeon's sound like a dream job?_ - Look no further..._ - Tribe Medical Group Inc. is a national medical device sales & distribution company with over 100 employees across Canada, and _the exclusive Canadian distributor for Arthrex, Inc.- Our mission “Putting...
-
Medical Device Reprocessing Professional
3 weeks ago
Kelowna, British Columbia, Canada Interior Health Authority Full timeWe are seeking a highly motivated and detail-oriented Medical Device Reprocessing Professional to join our team at Interior Health. As a key member of our medical device reprocessing team, you will play a critical role in ensuring the highest quality care for our patients.About UsAt Interior Health, we prioritize providing exceptional patient care and strive...
-
Medical Device Reprocessing Professional
3 weeks ago
Kelowna, British Columbia, Canada Interior Health Authority Full time{\"Job Title\":\"Medical Device Reprocessing Technician\",\"Job Description\":\"We are seeking a Medical Device Reprocessing Technician at Interior Health Authority.As a member of the Medical Device Reprocessing Team, you will perform a series of detailed technical duties related to the decontamination, sterilization, reassembly, function testing and...
-
Customer Service Representative
6 months ago
Kelowna, Canada Impact Radio Accessories Full time**Impact Radio Accessories Customer Service Representative** **Who We Are**: Impact Radio Accessories is an industry leading manufacturer and worldwide distributor of high-quality audio accessories and chargers for professional, portable communications devices. Through our extensive dealer network, Impact products are used by numerous vertical markets;...
-
Medical Device Reprocessing Technician
6 months ago
Kelowna, Canada Interior Health Authority Full time**We are seeking a Permanent Part Time Medical Device Reprocessing Technician at Kelowna General Hospital in Kelowna, BC.** Days of work: Rotating, Days, Evenings Shift times: 07:00 to 15:00, 09:00 to 17:00, 10:00 to 18:00, 13:00 to 21:00, 15:00 to 23:00 **What we offer**: - Employee & Family Assistance Program - Employer paid training/education...
-
Customer Service Representative
6 months ago
Kelowna, Canada Motion LP Full time**Consider joining us as a Customer Service Representative if**: You are a multi-tasker in the truest sense, who thrives on juggling projects, demands, and timelines - and doesn’t get overwhelmed doing so. You have a couple of years of customer-facing experience, and you want an opportunity to channel your passion for outstanding service into a role where...
-
Office Manager and Client Service Specialist
6 months ago
Kelowna, Canada Mountain Home Services Ltd. Full timeCompany Overview: Mountain Home Services is a family owned and operated company focused on employee’s growth with the belief that your growth fuels our growth. We also believe that if we find team members that represent the same key attributes that we will be able to grow with a team that all works well together! Those attributes we hold dear include a...
-
Medical Device Reprocessing Technician
2 weeks ago
Kelowna, British Columbia, Canada Interior Health Authority Full timeUnlock Your Potential as a Medical Device Reprocessing TechnicianAt Interior Health, we're committed to delivering exceptional patient care through our team's dedication and expertise. As a key member of our Medical Device Reprocessing Team, you'll play a vital role in ensuring the highest quality medical equipment is available when needed.The ideal...
-
Food Service Manager
2 weeks ago
Kelowna, British Columbia, Canada YUZU BOWL AND BISTRO Full timeJob SummaryWe are seeking an experienced Food Service Manager to join our team at YUZU BOWL AND BISTRO. The successful candidate will be responsible for overseeing all aspects of food preparation and service, ensuring high-quality dishes are delivered to our customers in a timely manner.About the RoleThis is a permanent full-time position with a minimum of...
-
Cleaning Services Manager
3 weeks ago
Kelowna, British Columbia, Canada Okanagan Spotless Cleaning Services Inc Full timeJob Title: Cleaning Services ManagerOkanagan Spotless Cleaning Services Inc is seeking a skilled Cleaning Services Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our cleaning services department.We are looking for someone with excellent leadership and communication skills to...
-
Service Manager
6 months ago
Kelowna, Canada Fraserway RV Full time"#INDHP" Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career? We are looking for a highly motivated, enthusiastic team player to join our **Kelowna, BC Dealership** as a **Service Manager**. **This is a Full Time, regular** **position (must be available to work weekends when...
-
Service Manager
2 months ago
Kelowna, Canada Velocity Truck Centres Canada Full timePosition: Service ManagerPosition Type: Fulltime PermanentLocation: Kelowna, BCWork Schedule: Monday- FridayPosition OverviewVelocity Truck Centres Canada, formally known as First Truck Centre, is looking for a Service Manager who is ready to build a long-term career playing a key role in the management of technicians, repairs, and customer service function...
-
Leasing Service Manager
2 weeks ago
Kelowna, British Columbia, Canada Budget Car And Truck Rental Full timeJob SummaryWe are seeking an experienced Leasing Service Manager to join our team at Budget Car And Truck Rental. The successful candidate will be responsible for overseeing the day-to-day operations of our rental services, ensuring seamless customer experiences and efficient logistics.Key ResponsibilitiesLeadership and Supervision: Manage a team of sales...
-
Client Care Coordinator
5 months ago
Kelowna, Canada Motion LP Full time**Consider joining us as a Client Care Coordinator if**: You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with...
-
Service Manager
5 months ago
Kelowna, Canada Fraserway RV Full time"#INDHP" Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career? We are looking for a highly motivated, enthusiastic team player to join our Kelowna, BC Dealership as a Service Manager . This is a Full Time, regular position (must be available to work weekends when...
-
Service Representative
5 months ago
Kelowna, Canada National Service Solutions Full timeSpecialty Building Products is a people first organization. National Service Solutions is an SBP Brand. You may be wondering, why should I join Specialty Building Products. We live our Core Values and they reflect what we actually believe and how we actually behave. They are who we are. You are joining a team that is built upon a strong culture and...
-
Food Service Operations Manager
2 weeks ago
Kelowna, British Columbia, Canada Sandrine French pastry and chocolate Full timeJob DescriptionWe are seeking a highly skilled and experienced Food Service Operations Manager to join our team at Sandrine French Pastry and Chocolate. The successful candidate will be responsible for ensuring the smooth operation of our food service department, including supervising staff, managing inventory, and maintaining high standards of quality...
-
Healthcare Services Manager
2 weeks ago
Kelowna, British Columbia, Canada Dynacare Full timeJob SummaryWe are seeking an experienced Healthcare Services Manager to join our team in South Okanagan, British Columbia. This is a full-time contract until September 2025 position that offers a competitive salary and opportunities for professional growth.Company OverviewDynacare is a leading provider of health and wellness solutions in Canada. We are...
